Relational influence Flashcards
conflict
perception that two parties, individuals or groups, have incompatible ideas, goals and behaviours or when individuals needs are not met
mirror image perceptions
occurs when people are in conflict
- each party tends to develop distorted and reciprocal perceptions of each other
- parties are likely to describe them in terms such as untrustworthy, incompetent or evil
- we are a model of competence, integrity, virtue and high moral values
- biased perceptions can lead to escalation in hostility when biased attributions are made for behaviour
imposed solution
dictated solution where at least one party will win
- sometimes one party will be stronger and will impose a solution
- there are times where a stronger third party will impose a solution
- usually leads to one party winning and the other dissatisfied and underlying conflicts remaining unresolved
- quickest way to resolve conflict
limitations
- either one or neither party gets what they want
- parties don’t have control over decision making when there is a stronger third party
- parties don’t develop skills in resolving conflict that can be used in the future
distributive solution
involves compromise and mutual concessions
- you don’t take the needs of others into consideration when making a deal
- your focus is losing less and getting the better deal than the other party
integrative solution
often called win win solution where both parties can benefit from decision reached
- finding integrative solution is more difficult than reaching a compromise because it requires both parties to understand each others motives, values and goals
- tries to ensure that motives of each party are addressed rather than focusing on explicit demands
follett
provided classic example of difference between distributive solution and integrative solution via dispute between two sisters over an orange
- distributive solution: both sisters agreed to cut the orange in half
- however, one sister only wanted to drink the juice and the other wanted the peel for cake
- both sisters overlooked the integrative solution which was for one sister to have the juice and the other to have the peel
techniques for resolving conflict
focusses on getting parties to talk to each other
- immature behaviour can lead to serious consequences
- ideal solution is direct communication between parties involved
- parties have choices to make when in conflict situations
counselling
often used in conflict within families
- clients develop skills to help them deal with or directly solve conflict
- counsellors help clients solve their own problems rather than providing them with solutions
- counsellors can choose to engage with both parties together or one party at a time
negotiation
involves parties who have shared and opposing interests coming together to reach agreements
- successful negotiations can lead to integrative solutions
- may break down because parties fail to understand each others position and goals
Thompson and Hastia
investigated process of negotiation in a study involving participants who were assigned role of buyer or seller of a car
- found that negotiators entered into negotiating expecting the other party’s interests to be completely opposed to their own
- negotiators typically realise potential joint gain during negotiation
- number of negotiators fail to realise that they had interests that were completely similar with the other party and ended up settling for solutions that were less than ideal
mediation
involves bringing in a third party to help settle conflict
- often used in divorce settlements involving child custody
benefits of 3rd party intervention
- helps parties focus on issues and reach voluntary decisions
- helps parties see common ground
- improves relationship between parties
socialisation
values, beliefs and behaviours acquired throughout life that are thought to be important and appropriate to function effectively as a member of society
- process that is ongoing as we grow older and have to adapt to changing roles
- agents of socialisation are factors that affect our socialisation, including parents, religious institutions and clubs
attachment
formation of strong emotional ties between caregiver and his or her baby
Harry Harlow - Rhesus monkeys experiment
investigated whether contact comfort or provision of food was more important in formation of mother infant attachment
- 8 rhesus monkeys which were separated from their mothers immediately after birth were involved
- a cloth surrogate mother and wire surrogate mother was used
- the 8 monkeys were divided equally into 2 groups
- first group of monkeys had a bottle attached to the cloth surrogate and the second group of monkeys had a bottle attached to the wire surrogate
- IV: provision of food (cloth surrogate vs wire surrogate)
- DV: amount of contact time spent with each surrogate mother
- hypothesised that if an infants attachment to its mother is based on feeding, then infant monkeys should become attached to surrogate with bottle
- results showed that all monkeys spent far more time with cloth surrogate than wire surrogate regardless of which provided food
- a further test was conducted where the infants were presented with a frightening object such as mechanical spider and infants still showed preference for cloth surrogate
- implied that generalisation of animal behaviour to humans should be treated catiously