Regulations and Standards: Liquor Delivery Flashcards
Rules for licenced liquor and delivery services
Requires a liquor delivery licence from the Alcohol and Gaming Commission of Ontario (AGCO).
All liquor must be purchased or obtained from:
The LCBO (Liquor Control Board of Ontario),
An LCBO Agency Store (also known as LCBO Convenience Outlets),
The Beer Store,
A licensed grocery store,
Or a manufacturer’s retail store,
An eligible liquor sales licensee
All individuals delivering liquor must be at least 18 years of age and carry a copy of the Liquor Delivery Service licence. Licence holders (and any employees and contractors) must understand the obligations under the Liquor Licence and Control Act, 2019 regulations and standards.
- Liquor Sales Licensees Selling Liquor with Food for Takeout or Delivery
Eligible liquor sales licensees are allowed to sell liquor for takeout or delivery along with food.
What are some of the Regulations and Standards: Part 1 - Overview
All liquor deliveries in Ontario are subject to the rules, regulations and standards of the Liquor Licence and Control Act, 2019 (LLCA). It is the responsibility of licensees to ensure that all rules are followed before, during and after delivery.
All types of liquor may be sold for takeout or delivery, but must be purchased together with food. This includes beer and wine made under a brew pub or wine pub endorsement. All liquor sold for takeout or delivery must be securely closed.
The liquor and food must be purchased together from the licensed establishment, and delivered together, by the liquor sales licensee, their employees, or a licensed delivery service acting under an arrangement with the liquor sales licensee.
Licensees must ensure that any staff involved in the sale or delivery of liquor has completed Smart Serve training.
There is no limit on the amount of liquor that may be sold for takeout or delivery.
Licensees are not required to charge for delivery (but may do so if they so choose).
The sale and delivery of liquor with food is only allowed between 9 a.m. to 11 p.m.
Regulations and Standards: Part 3 - Record Keeping
For each takeout or delivery order, the licensee must record important information about the order. These records must be kept for one year and made available to the AGCO if requested.
Record keeping for Takeout Orders
Liquor sales licensees must keep a record of liquor sales with food for takeout for one year.
Record keeping for Delivery Orders
For orders placed with a licensed delivery service, the liquor sales licensee must record the kinds and quantities of liquor, as well as the licence number of the liquor delivery licensee who delivered the alcohol.
The liquor delivery licensee must also record the details of the order.
For orders placed directly with the liquor sales licensee, there are additional requirements for record keeping. The liquor sales licensee must keep these records for one year after the delivery date.
Use the button in the top right-hand corner of the box below to review the requirements for record keeping.
Requirements for record keeping
The name and address of the licensee;
The name and address of the person who paid for the order;
The delivery address for the food and liquor;
The kinds and quantities of liquor delivered;
The date on which the order is placed and the date of delivery;
The price paid for the liquor;
The delivery fee (if any); and
The name of the person making the delivery, as well as their delivery licence number (if not an employee of the liquor sales licensee).
Information to record on an incident report
The who, what, where, when and why.
Location, date, and time of the incident
Servers and Managers on duty
Name of the guest, type of clothing, general attitude
Condition of the guest (i.e, note signs of intoxication)
Details about other guests in the party
Witnesses (with names, addresses and phone numbers if possible)
The bill (keep a copy of the guest’s bill or sales slip)
Steps taken to arrange transportation
Information on whether the guest was driving (licence plate number, vehicle description, direction they drove)
Details of any police involvement
Any other important details
