Reflective writing and teamwork: 25th Oct Flashcards
Give some qualities that teams in the NHS must have
- Interprofessional
- Interagency
- not static
- leadership
- commitment
- common goal
- clarity of roles and communcation
- mutual trust and respect
- identify and remove barriers
What is Christensen’s theory of theory building?
- Observe, describe & measure the phenomena
- Categorization
- Theory
What is the difference between a team and a group?
A team involves:
- Individuals collaborating towards a common goal
- Good, easy and informal communication
- Invested participation in work
- Advice and support across team members
- Shared commitment to all members of the team and specific goals
- Responsibility, blame and success are shared
A group is 2 or more people who interact.
- May work independently
- Poor communication
- Isolation
- Lack of commitment
- Responsible for personal tasks
- Members are fluid
What are the 3 main working theories we need to know?
- Tuckman
Forming, storming, norming, performing, adjourning - Meredith Belbin
- De Bono’s 6 hats
Explain Tuckman’s teamwork theory
- Forming - the team act as individuals and there is a lack of clarity about the teams purpose and individual roles
- Storming - conflict arises as people begin to establish their place in the team
- Norming - there is a level of consensus and agreement within the team. There is clarity about individual roles. The role of the leader is important in managing this
- Performing - the group has a clear strategy and shared vision
What are the essential team members in Meredith Belbin theory?
Resource investigator team worker co-ordinator plant monitor evaluator specialist shaper implementer
What are De Bono’s 6 hats?
- White hat - facts / information / data: What is the current information on the issue or problem?
- Red hat - feelings / intuition: How does everyone feel about the current situation, issue or problem?
- Yellow hat - benefits / positives:
What are the positive aspects of the current situation? - Black hat - cautions / difficulties / weaknesses:
What are the negative aspects of the current situation? - Green hat - creativity / ideas:
What are new ideas to solve the issue? - Blue hat - process/planning for action
What conclusions can we make moving on from the issue?
What are Golemans 5 components of emotional intelligence at work?
- Self awareness
- Self regulation
- Motivation
- Empathy
- Social skill
Give an example of where failures in teamwork has had tragic effects in the NHS?
Bristol infirmary 1995
- high mortality rate of babies undergoing heart surgery
- around 30 babies died between 1990 and 1995
- staff shortages, a lack of leadership
What is meta-cognition?
A higher level of thinking, creating knowledge about your cognitive processes
What is Kolb’s learning cycle?
Kolb 1984
- Concrete experience
- Reflective observation
- Abstract conceptualisation
- Active experimentation
What is Gibbs’ reflective cycle? (Gibbs 1988)
- Description: what happened?
- feelings: what were you feeling?
- evaluation: good or bad experience?
- analysis: what sense can you make of the situation?
- conclusion: what else could you have done?
- action plan: what would you do next time?
What is Borton’s form of simple reflection?
Borton 1970
What?
So what?
Now what?
What are Belbin’s 9 team roles?
- The Plant – creative problem solvers.
- Monitor Evaluator – a logical eye.
- Co-ordinator – draw out team members and delegate.
- Resource Investigator – outwardly focused.
- Implementer – Plan strategy and put into practice
- Completer Finisher - scrutinise the task and subject it to quality control
- Team worker – versatile help the team to gel
- Shaper – driven, do not lose focus
