Reflection and feedback

Question 1

What is the purpose of reflective practice (2)

Answer 1

1. continuously improve the quality of the service you provide
2. take some time to reflect on both successful and unsuccessful interventions and learn from them so that you know what knowledge or skills to apply in similar situations in the future.

Question 2

What are examples of successful intervention (2)

Answer 2

1. You have been faced with a particular problem or issue, and you have managed to resolve this to obtain a satisfactory outcome for the patient and/or your pharmacy.
2. Providing a patient with key advice related to their medications, for which your supervisor may have fed back how you may improve your questioning technique in the future or you may have identified a knowledge gap that you have about that condition.

Question 3

What is feedback (2)

Answer 3

1. a useful way to find out how you are doing, how others perceive you
2. what you can do to improve your performance.

Question 4

What is feedback from the line manager (4)

Answer 4

1. Appraisals
2. an opportunity for you to discuss with your line manager your past and present performance, your strengths and weaknesses, any training needs and areas for improvement.
3. Also a time to set objectives for the next work period and to provide an opportunity for you to raise questions and concerns.

Question 5

What is feedback from others (6)

Answer 5

1. The colleagues that you work with are often in the best position to give you feedback, as you most likely spend most of your time at work with them.
2. It is worth asking them for ‘in the moment’ feedback – for example, if dealing with a difficult customer or a complaint, you could ask a colleague how they felt about the way you approached the situation.
3. In the moment feedback is often the best way to learn, especially when you are at the training stage of your role, but it is not necessarily limited to this.
4. It is also worth getting feedback from your customers and service users every once in a while.
5. This could be done by way of a survey, for example, you could ask them a question or two after your interaction with them.
6. For example, you could ask, “did you find my advice helpful today?”, or “is there any more I could have done for you?” Not only will this help highlight areas of improvement, but also it can help to build customer relationships and loyalty, as your customers are aware that you are actively taking steps to improve and provide the best level of customer service