How to provide good customer service

Question 1

Good customer service is about… (5)

Answer 1

1. Treating customers with respect
2. Being supportive and offering help after the sale
3. Establishing a good relationship with customers
4. Putting customers’ needs first
5. Helping them to find suitable products or services

Question 2

To deliver good customer service… (4)

Answer 2

1. Have thorough knowledge of the products and services you provide
2. Correctly signpost to get further help
3. Communicate effectively
4. Have thorough knowledge of the systems, procedures and roles within your organisation

Question 3

Benefits of good customer service (6)

Answer 3

1. Happy, loyal and satisfied customers
2. Increased purchases; tries new brands and products
3. Talks favourably about the company and its merchandise
4. Increasing your popularity and reputation
5. Provides you with constructive feedback and ideas
6. Gives you job satisfaction