Recruitment, Selection, Training and Appraisal Flashcards

1
Q

Work Force Efficiency Measures

A

Methods an organisation uses to assess the performance of the workforce.

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2
Q

4 types of Workforce Efficiency

A

Labour Turnover
Labour Productivity
Absenteeism
Wastage rates

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3
Q

Unit Cost

A

The average cost of producing one unit
Total cost
—————–
Total quantity

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4
Q

Training

A

The process of equipping employees with the skills required to carry out the job.

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5
Q

Span of Control

A

The number of subordinates a line manager is directly responsible for.

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6
Q

Selection

A

Actions taken by a firm to identify the best candidates from a range of candidates.

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7
Q

Recruitment

A

Steps taken by a company to identify a vacancy and attract suitable candidates.

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8
Q

Person Specification

A

A document in which the essential and desirable qualities, skills and experience of the candidate is stated.

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9
Q

Off-the-job Training

A

Any form of education to improve productivity away from the place of work.

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10
Q

Matrix Structure

A

A form of organisation where staff are organised into teams that include all necessary specialists.

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11
Q

Labour Productivity

A

Output per worker, per period of time.
Output
——————–
Number of employees

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12
Q

Labour Turnover

A

The rate of change in a firms workforce
Number of employees leaving
——————————————–
Average number of employees

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13
Q

Job Description

A

A document which states title, duties and responsibilities.

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14
Q

Induction Training

A

Training which takes place at the start of the term of employment.

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15
Q

Hierarchy

A

The structure of the workforce which shows who is accountable to whom.

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16
Q

Assessment Centre

A

A selection method that involves assessing candidates performance through activities, exercises and meetings.

17
Q

Absenteeism

A

The number of staff who were not at work for a proportion of the total number of staff.
Number of days taken off
—————————————
Total days working

18
Q

Hierarchy Advantages

A
  • Clear line of authority
  • Management free to concentrate on strategy
  • Quicker response due to smaller chain of command
19
Q

Hierarchy Disadvantages

A
  • Training Costs
  • Poor Decision made by inexperienced managers
  • Slow communication
  • Long chain of command
20
Q

Matrix structure Advantages

A
  • Encourages team work

- Communication very fast

21
Q

Matrix structure Disadvantages

A
  • No defined line of authority

- No defined chain of command