Recruitment and organisation

Question 1

Points of a flat structure

Answer 1

• Quick communication
• less worker levels
• large control ability

Question 2

What is a centralized structure

Answer 2

Where decision making is done exclusively by the business management

Question 4

What are organizational structures used for?

Answer 4

They are used to organise levels of authority and freedom in a business and to keep control

Question 4

Points of a tall organizational structure

Answer 4

• long chain of command

- worker freedom

Question 5

What should a business be organized to sort out

Answer 5

• new stock / sold out replacement
• wages
• systems
• bills
• staff management / recruitment

Question 6

What does the marketing department look after

Answer 6

• vital role in promotion
• reach out to customer
• research of market
• advertising

Question 7

What type of centralization does a tall structure have

Answer 7

Centralized

Question 8

Define functional areas

Answer 8

Parts of a business responsable for a specific part of the business / task

Question 9

What does the sales department do

Answer 9

• look out for sales opportunities
• presentation to customers
• identifying target and budget
• identifying customer needs and requirements
• product knowledge

Question 10

What type of centralization does a flat structure have

Answer 10

Decentralized

Question 11

Advantages of job rotation

Answer 11

• helps employees to gain experience

- increases satisfaction

Question 12

Advantages of job enrichment

Answer 12

• workers get more recognition

- increases motivation

Question 13

What is a decentralized structure

Answer 13

Decision making is given to staff, giving them responsibility

Question 15

What is the role of customer service departments

Answer 15

• establishes relationship between customers and the business itself

Question 15

What may happen after applying

Answer 15

1) interviews
2) testing
3) group exercise
4) presentation

Question 16

What is the IT department responsible for

Answer 16

• e-commerce
• m-commerce
• technological elements of the business like machines

Question 17

What does the production department do

Answer 17

• sets standards and targets
• quantity and quality standards
• goods in the production line
• make the products

Question 19

Define job enrichment

Answer 19

An attempt to give employees more responsibility and recognition by extending job control

Question 20

Stages of recruiting

Answer 20

1) vacancy analysis
2) advertise the vacancy
3) applications
4) short listing
5) interviews
6) appointing the job
7) recruitment documents

Question 21

How many stages are there in recruitment

Answer 21

There are 7 stages

Question 22

What is human resources responsible for

Answer 22

• monitor employees

- recruiting

Question 24

Define job rotation

Answer 24

Changing employee tasks occasionally to prevent boredness

Question 25

Advantages of job enlargement

Answer 25

• improves work skills

- wider range of tasks

Question 26

Define job enlargement

Answer 26

Giving employees work of similarities

Question 27

One example of the most common ways of recruitment

Answer 27

Any of these:
Job description: a document that explains the duties and responsibilities of the position
Person specification: a document that describes key skills and qualifications needed

Question 27

Disadvantages of job rotation

Answer 27

• not very organised
• frequent job interruption
• some employees don’t like change

Question 27

Disadvantages of job enlargement

Answer 27

• increase in activities
• more tasks for same salary
• increases how busy the employees are
• they may not want more work

Question 28

Disadvantages of job enrichment

Answer 28

• may lead to quality issues