Realtionships and Team performance Flashcards
What is a Team?
Consists of 2 or more people who work together in a business or organisation to achieve a common goal.
What is Productivity?
A way to measure efficiency
What is Mutual trust?
When employees enjoy a culture of honesty and psychological safety.
What is a Business objective?
Explains in detail the steps they plan to take in order to achieve a specific goal.
List 4 things which Business objectives can do.
- Provide direction
-Improve customer service - Help to evaluate performance
- Motivate and inspire employees
What is Teamwork?
Group of individuals working together efficiently and effectively towards a common goal.
Give 4 benefits of Teamwork.
- Improves effective communication
- Helps business achieve it’s objectives
- Members learn from each other and grow
- Team achieves more than individual
Give 4 ways in which businesses can create an environment that enables teams to work effectively..
- Establish team values and goals
- Set ground rules
- Encourage listening and brainstorming
- Be aware of unspoken feelings
What are Interpersonal relationships?
Strong association among individuals working together. Allows members to share a special relationship.
Give 4 importances of each individual achieving business objectives.
- Higher productivity
- Strong and effecient teams
- Great results achieved
- Employees will take pride in work.
What do the levels in business hierarchy refer to?
Levels of chain of command and employee designations.
List the 5 factors that influence team relationships.
Prejudice, Discrimination, Diversity, Belief and Equity
What is Prejudice?
Negative attitude towards an individual.
What is Discrimination?
Negative action toward an individual because of their belonging to a certain gender,race,religion or secual orientation.
What is Diversity?
Practice of including people from a range of different social and ethnic backgrounds.
What is Belief?
Conviction that we generally aceept to be true without evidence or proof.
What is Equity?
Respectful and dignified treatment of every person in the business.
How can a business address Prejudice?
- Teambuilding activities
- Awareness of cross-culture differences
How can a business address Discrimination?
- Human relation policy including that discrimination won’t be tolerated.
- Report discrimination
How can a business address Diversity?
- Teambuilding activities
- Adhere to policy of equal opportunities with new staff.
How can a business address Belief?
- Awareness of moral values and integrity.
How can a business address Equity?
- HR policy should promote equity through appointments, promotion and allocation of resources.
Give 4 ways in which a business can address factors that influence team relationships.
- Listen to employees when they share ideas.
- Be clear and specific when communicating
- Encourage trust,respect and co-operation
- Encourage members to share info and resources effectively.
List the 5 Criteria’s for succesful team performance.
- Clear objectives and agreed goals
- Interpersonal attitudes and behaviour
- Shared values and mutual respect
- Communication
- Co-operation/ Collaboration
