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Business Gr.10 > Realtionships and Team performance > Flashcards

Realtionships and Team performance Flashcards

1
Q

What is a Team?

A

Consists of 2 or more people who work together in a business or organisation to achieve a common goal.

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2
Q

What is Productivity?

A

A way to measure efficiency

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3
Q

What is Mutual trust?

A

When employees enjoy a culture of honesty and psychological safety.

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4
Q

What is a Business objective?

A

Explains in detail the steps they plan to take in order to achieve a specific goal.

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5
Q

List 4 things which Business objectives can do.

A
  • Provide direction
    -Improve customer service
  • Help to evaluate performance
  • Motivate and inspire employees
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6
Q

What is Teamwork?

A

Group of individuals working together efficiently and effectively towards a common goal.

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7
Q

Give 4 benefits of Teamwork.

A
  • Improves effective communication
  • Helps business achieve it’s objectives
  • Members learn from each other and grow
  • Team achieves more than individual
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8
Q

Give 4 ways in which businesses can create an environment that enables teams to work effectively..

A
  • Establish team values and goals
  • Set ground rules
  • Encourage listening and brainstorming
  • Be aware of unspoken feelings
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9
Q

What are Interpersonal relationships?

A

Strong association among individuals working together. Allows members to share a special relationship.

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10
Q

Give 4 importances of each individual achieving business objectives.

A
  • Higher productivity
  • Strong and effecient teams
  • Great results achieved
  • Employees will take pride in work.
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11
Q

What do the levels in business hierarchy refer to?

A

Levels of chain of command and employee designations.

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12
Q

List the 5 factors that influence team relationships.

A

Prejudice, Discrimination, Diversity, Belief and Equity

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13
Q

What is Prejudice?

A

Negative attitude towards an individual.

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14
Q

What is Discrimination?

A

Negative action toward an individual because of their belonging to a certain gender,race,religion or secual orientation.

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15
Q

What is Diversity?

A

Practice of including people from a range of different social and ethnic backgrounds.

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16
Q

What is Belief?

A

Conviction that we generally aceept to be true without evidence or proof.

17
Q

What is Equity?

A

Respectful and dignified treatment of every person in the business.

18
Q

How can a business address Prejudice?

A
  • Teambuilding activities
  • Awareness of cross-culture differences
19
Q

How can a business address Discrimination?

A
  • Human relation policy including that discrimination won’t be tolerated.
  • Report discrimination
20
Q

How can a business address Diversity?

A
  • Teambuilding activities
  • Adhere to policy of equal opportunities with new staff.
21
Q

How can a business address Belief?

A
  • Awareness of moral values and integrity.
22
Q

How can a business address Equity?

A
  • HR policy should promote equity through appointments, promotion and allocation of resources.
23
Q

Give 4 ways in which a business can address factors that influence team relationships.

A
  • Listen to employees when they share ideas.
  • Be clear and specific when communicating
  • Encourage trust,respect and co-operation
  • Encourage members to share info and resources effectively.
24
Q

List the 5 Criteria’s for succesful team performance.

A
  • Clear objectives and agreed goals
  • Interpersonal attitudes and behaviour
  • Shared values and mutual respect
  • Communication
  • Co-operation/ Collaboration
25
Q

Explain clear objectives and agreed goals.

A
  • Agree+set clear objectives
  • Commited
  • Understood
  • Focus on agreed goals
26
Q

Explain Interpersonal attitudes and behaviour.

A
  • Positive attitude
  • Good interpersonal relat.
  • Commited and enthusiastic
  • Leaders give credit
27
Q

Explain Shared values and mutual respect.

A
  • Show respect
  • Show loyalty,trust +respect
  • Perform
  • Meeeting team deadlines
28
Q

Explain Communication

A
  • Clear set of processes and procedures
  • Quick decisions
  • Quality feedback
  • Open discussions
  • Continous review of team progress
29
Q

Explain Co-operation/ Collaboration.

A
  • Clearly defined and realistic goals
  • Actively participate
  • Show willingness
  • Co-operate with management
  • Agree on how to get a task done.
  • Balanced composition

Business Gr.10 (15 decks)

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