Quality Flashcards
What is the meaning of Quality?
- Characteristics
- Degree of excellence
Provide the meaning of Quality Control.
- Inspection of final product
- Setting targets, measuring performance and taking corrective measures
- Machinery/employees/production is checked to ensure high quality standards are maintained.
Provide the meaning of Quality Assurance.
- Inspection carried out during production process.
- Ensures standards have been adhered to
- Ensures every process gets it right the 1st time.
What is the importance of Quality for businesses?
- Good reputation
- Promotes brand awareness
- Gains goodwill and support from community
- Increase sales, profits, business growth
- Consumers asscoiate image of business with product.
Give 4 examples of Quality in products.
- Trademarks
- Samples
- Grades
- Commercial Standards
What is a quality indicator of the Human Resources function?
- Low rate of staff turnover
- Market-related salaries hsould be offered
What is a quality indicator of the Administration function?
- Complaints handled quickly and effectively
- Latest technology should be used.
What is a quality indicator of the Financial function?
- Negiotiate better/lower interest rate
- Obtain capital from most suitable sources
What is a quality indicator of the General Management function?
- Communicate and share vision and values
- Continuously learn and understand changes in business environment.
What is a qaulity indicator the Production function?
- Calculation of production should be accurate.
- Machines and equipment should be used optimally
What is a quality indicator of the Marketing function?
- Aggresive advertising campaigns should be used.
- Values in which business operate should constantly be reviewed.
What is a quality indicator of the Public Relations function?
- Provide regular/positive feedback
- Deal with negative publicity quickly
What is a quality indicator of the Purchasing function?
- Ordered quantities should be delivered at right time and place
- Ensures there’s no break in production due to stock shortage
What is the correlation between management and the success of the business?
- Poor management results in innefective employees and loss of productivity
- Businesses require ongoing decision-making and problem-sloving
- Management motivates employees.
What is the meaning of Strength?
Strongest parts of your business and your most effective selling points.
What is the meaning of Weaknesses?
Weakest parts of your business and weak spots in the business.
