Quality Flashcards
What is the meaning of Quality?
- Characteristics
- Degree of excellence
Provide the meaning of Quality Control.
- Inspection of final product
- Setting targets, measuring performance and taking corrective measures
- Machinery/employees/production is checked to ensure high quality standards are maintained.
Provide the meaning of Quality Assurance.
- Inspection carried out during production process.
- Ensures standards have been adhered to
- Ensures every process gets it right the 1st time.
What is the importance of Quality for businesses?
- Good reputation
- Promotes brand awareness
- Gains goodwill and support from community
- Increase sales, profits, business growth
- Consumers asscoiate image of business with product.
Give 4 examples of Quality in products.
- Trademarks
- Samples
- Grades
- Commercial Standards
What is a quality indicator of the Human Resources function?
- Low rate of staff turnover
- Market-related salaries hsould be offered
What is a quality indicator of the Administration function?
- Complaints handled quickly and effectively
- Latest technology should be used.
What is a quality indicator of the Financial function?
- Negiotiate better/lower interest rate
- Obtain capital from most suitable sources
What is a quality indicator of the General Management function?
- Communicate and share vision and values
- Continuously learn and understand changes in business environment.
What is a qaulity indicator the Production function?
- Calculation of production should be accurate.
- Machines and equipment should be used optimally
What is a quality indicator of the Marketing function?
- Aggresive advertising campaigns should be used.
- Values in which business operate should constantly be reviewed.
What is a quality indicator of the Public Relations function?
- Provide regular/positive feedback
- Deal with negative publicity quickly
What is a quality indicator of the Purchasing function?
- Ordered quantities should be delivered at right time and place
- Ensures there’s no break in production due to stock shortage
What is the correlation between management and the success of the business?
- Poor management results in innefective employees and loss of productivity
- Businesses require ongoing decision-making and problem-sloving
- Management motivates employees.
What is the meaning of Strength?
Strongest parts of your business and your most effective selling points.
