Creative thinking and Problem-Solving

Question 1

What is the meaning of Creative thinking?

Answer 1

• Process of generating innovative and imaginative ideas.
• Ability to see something in a new way.
• Think of unique ideas and new approaches.

Question 2

Give 5 adavantages of Creative thinking in the workplace.

Answer 2

1. Complex business problems may be solved.
2. Improves motivation amongst staff.
3. Creativity is key to staying ahead of competitors.
4. Increased productivity
5. New, innovative and better ideas and solutions.

Question 3

Give 5 ways in which businesses can create an environment that promotes creative thinking.

Answer 3

• Place suggestion boxes around workplace.
• Emphasise importance of creative thinking.
• Encourage alternative ways of doing things.
• Make time for brainstorming sessions.
• Encourage staff to come up with new ideas and solutions.

Question 4

Elaborate on the meaning of Problem-solving.

Answer 4

• Process of finding solutions to complex issues.
• Effective problem-solving results in good decision-making.
• Alternative solutions are identified.

Question 5

Describe the difference between decision-making and problem-solving.

Answer 5

DM:
- choose from several options
- 1 person
- solution is chosen.

PS:
- find solution to problem
- group/team
- analyse problem to identify solution

Question 6

List the Problem-solving cycle in order.

Answer 6

1. Identify problem
2. Define problem
3. Formulate a strategy
4. Implement chosen strategy
5. Allocate resources
6. Monitor implemented strategy
7. Evaluate implemented strategy

Question 7

Name the 4 Problem-solving techniques.

Answer 7

1. Force-field analysis
2. Delphi technique
3. Nominal Group technique
4. Brainstorming

Question 8

Describe the Force-field analysis.

Answer 8

Compare driving and restraining forces to create an informed decision.
Improves quality of decisions and increase chances of success.

Question 9

Describe the Delphi technique.

Answer 9

• Relies on a panel of experts to find solutions.
• Experts don’t have to be in same place.
• Series of questionnaires.

Question 10

Describe the Nominal Group technique.

Answer 10

• Each employee brainstorms and generates ideas on their own.
• Voting process to rank ideas.
• Everyone must participate.

Question 11

Describe Brainstorming

Answer 11

• Group activity to find a solution for a specific problem.
• Method for inspiring creative problem solving.
• Can spark even more ideas.