Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Supervision Management > Reading 11: Challenges Facing Law Enforcement - Risk Management Perspective > Flashcards

Reading 11: Challenges Facing Law Enforcement - Risk Management Perspective Flashcards

0
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Graham put together a platform for success that will assist you in better improving your operations. This platform consists of ______ separate and distinct issues (themes) that when put together will allow you to analyze any of the tasks we do to better assure things get done right.

They are called the “five concurrent themes” for success.

A

Five

Themes

  1. Risk and management of risks.
    ORM - Organizational Risk Management
    orm - operational risk management

RPM - recognition, prioritization, mobilization.

  1. Systems
  2. Customer service
  3. Accountability and increasing lack of it in society and our profession.
  4. Integrity, and the manifestation of integrity, ethical behavior
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
1
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

We need to remember that our extremely complex profession involves a tremendous amount of risk. Risk is part of life. Risk can be eliminated, minimize, controlled, avoided, shared, or transferred. Each of these is a form of _______________.

A

Risk management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Every identifiable risk is a _____________. Properly managing risk prevents problems.

A

Manageable risk

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Risk management process known as RPM. R___________, P ________, M_____________. First you must recognize the risks you face. Next, you must prioritize them in terms of frequency, severity and available time to think. Finally, you must mobilize (act) on these recognized and prioritized risks to prevent bad things from happening.

A

Recognition
Prioritization
Mobilization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Historically, most government operations do not take ____________ seriously.

A

Risk management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Simply stated, risk management is the process of looking into the ____________(short or long-term) and asking what can go wrong and then doing something about it prevent it from going wrong. Remember that RPM process - recognition, prioritization, mobilization.

A

Future

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Theme 1

Graham divides risks and the management of risks into two types. First, the big picture, _____________(ORM), or how to manage the overall risks of your law enforcement organization.

Second, the smaller picture, _______________(orm), or how to manage the risk of a specific event or incident, for example, a specific warrant service, pursuit, employee termination, internal domestic violence incident or similar single event.

A

ORM - Organizational Risk Management

orm - Operational Risk Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Both ORM (Organizational Risk Management) and orm (Operational Risk Management) involve the proper development and full implementation of ________. Theme two is the concept of _________, and what this word means to you as law enforcement professionals.

A

Systems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Theme 2 - Systems:

Whenever there is a tragedy in law enforcement (or outside of our profession for that matter) Gordon always does a Systems DUI. D________, U__________, I___________.
Was there a properly designed system in place? was it up to date? was it being implemented?

A

Design
Update
Implementation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Theme 2 - Systems

Why do we not take systems seriously? It often gets down to:

A______________ - the rules don’t apply to me.

I_______________ - I have not idea what the rules are.

C______________ - I have always done it this way and will continue to do it this way.

A

Arrogance

Ignorance

Complacency

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Theme 3 - Customer Service

The third theme is customer service. Recognizing the tremendous external issues we face, late last century, law enforcement agencies around North America have started to emphasize customer service. I do not believe that customer satisfaction should be our goal said Gordon. Our goal must be creating __________.

Our public today wants service, and if they don’t get it they will look elsewhere to get it.

A

Loyal customer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Theme 3 - customer service

Here is a quick three point guide to creating customer loyalty:

  1. Get things done right the first time
  2. Treat people right all the time
  3. Add in the “_____” factor whenever possible
A

Wow

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Theme 4: Accountability and the increasing lack of it in society and our profession.

Everyone in the organization, up, down and around the chain of command, has accountability. When accountability is not present, you have ____________.

A

Mediocrity

Mediocrity is at the top of a slippery slope that ends up in a loss of integrity. No integrity and you get no manifestation of integrity through ethical behavior. Lose your ethical behavior, and you have lost the public trust.

Mediocrity is a cancer that can spread quickly in an organization, and if not eliminated, it will destroy your operations.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Theme 4: accountability an increasing lack of it in society and our profession.

Captain swoop of the LAPD explained that mediocrity stems from the failure to hold officers responsible and accountable. It comes from a lack of commitment, laziness, excessive tolerance and the use of _____________.

Captain swoop went on further to explain that the extent of moral influence any Police Department depends on the extent to which the upper and lower portions influence those in the middle. I.e. The sergeants.

A

Kid gloves

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Theme 4: accountability an increasing lack of it in society and our profession.

Supervisors and mid-managers are chosen to fill those critical positions (that is you) have “the daily and ongoing responsibility to ensure that appropriate workplace standards are__________”

A

Maintained

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Theme 5: Integrity, and the manifestation of integrity, ethical behavior.

This is a “checklist approach” to getting things done right. Whatever the task is, start to analyze the task along these lines.

  • what is the risk involved in this task, and how can I best manage that risk?
  • what is our department system (policy) and how can I best assure its implementation?
  • how can I maximize customer service on this task?
  • Who is accountable for what on this specific task?
  • what are the issues of integrity involved in this specific task?

And the anchor out for these 5 concurrent themes is the wonderful discipline of ______________.

A

Risk management

16
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Regardless of how you approach the risk assessment, you will get the same results. Our people get in trouble for two things and only two things. Some of our problems come from intentional ____________ where someone does something bad on purpose. Sometimes this ______________ comes from outside our Organization (felonious conduct directed at one of our people) and sometimes it is perpetuated by our own people.

A

Misconduct

17
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Once we eliminate the intentional misconduct, all we have to worry about is the negligence, the mistakes, or is Dr. Zeller used to call them, the _____________.

A

Errors

18
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Most of the things you and your people do in your job in your organization are high-frequency, and your past experience will show you how to do it right the first time. This brings up the topic of RPDM, or R__________ P__________ D___________- M___________ (RPDM).

The principles of RPDM are as follows, consider your mind as a hard drive when you get involved in any task or incident, your magnificent brain quickly scans your hard drive and looks forward a close match regarding a similar incident.

A

Recognition primed decision-making

19
Q

CHALLENGES FACING LAW-ENFORCEMENT - A RISK MANAGEMENT PERSPECTIVE

Speaker: Gordon Graham

Anyone can do the high-frequency task. Low risk tasks do not cause us problems. Dr. Zeller told us “the kinds of errors man will make can be predicted from the kinds of errors already made”. Watch out for the ________________ task. These hold the highest potential for ending up in grief.

A

high risk/low-frequency

Supervision Management (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions