Reach valued customers with search audiences Flashcards

1
Q

How to create awareness?

A

detailed demographics - allows advertisers to reach people based on advanced demographic criteria like marital status, education, parenting stage and homeownership. Affinity audiences - aggregates people who have demonstrated a strong interest in a given topic.

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2
Q

How to Drive consideration?

A

In-market audiences - is a powerful way to drive consideration among people who are actively researching the products or services that you offer and who we’ve inferred are in the market to buy them, including those thinking of buying from other places.
Remarketing lists for search ads (RLSA) - helps you reach people who have engaged with your website or YouTube channel in the past.
Similar audiences for search - helps you find new customers that share the behaviours and characteristics of your remarketing audience segments.

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3
Q

How to increase loyalty with your existing customers?

A

Customer Match - allows you to upload your own data into Google Ads and reach custom segments across devices. Find your loyal customers, exclude your current customers and expand to reach those that resemble your customers.
Remarketing Lists for search ads (RLSA) - can help you reach those who were your customers in the past (those who’ve reached your website’s thank-you page).

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4
Q

What are three ways that google audience solutions can help you enhance your search strategy?

A

Variable bidding, Keyword expansion, Creative customisation

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5
Q

What is variable bidding?

A

Layer at least one audience group on top of your Search campaign, and bid differently for that audience based on their value to your business.

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6
Q

How does variable bidding work?

A

Increase your bids on certain audiences: If you bid higher for certain audiences, you’ll potentially have your ad shown in a better position when people search for you. For example, using Affinity Audiences, Hiroko could bid higher for customers searching for ‘mountain bikes’ who are also passionate about outdoor adventure sports.
Decrease your bids on certain audiences: Certain audiences might not have as strong a performance as others do, so you can reduce your bids when those audiences search for you. For example, from using Remarketing Lists for Search Ads, you may know that certain past visitors have a low average shopping basket value. Bidding lower for lists that include such visitors may improve your overall campaign performance.

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7
Q

Why you should care about variable bidding?

A

Ad auctions are competitive, and you want to make sure that you’re making the right bids when certain groups of people are searching for you.

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8
Q

What is keyword expansion?

A

Expand your keyword set to larger set terms and broader terms. Engage the middle and upper funnel for greater reach.

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9
Q

How does keyword expansion work?

A

Create ad groups that target generic keywords and only show ads to certain audiences. Bidding for generic keywords can be costly, as it’s not always a given that people searching for those terms are in the market for your product.

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10
Q

Why should you care about keyword expansion?

A

For example, people searching for the term ‘commute options’ might not be looking for bicycles and aren’t relevant customers for a bike shop. You may decide to create an ad group that targets generic terms like ‘commute’ and only have your ads shown to people that have been added to an in-market list for ‘Autos & Vehicles > Vehicles (Other) > Bicycles & Accessories’, increasing the relevancy of your ad.

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11
Q

What is creative customisation?

A

Reach different audience segments with unique messaging that will resonate best with them. Using Google Audiences, you can tailor your ad creatives based on the user.

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12
Q

How does creative customisation work?

A

You can build ad groups catering to specific audience lists and create bespoke text ads for those groups of people. For example, using Customer Match, you can create an ad that will only be shown to people who have signed up to your mailing list, offering them a discount for returning to your site.

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13
Q

Why you should care about creative customisation?

A

The more relevant your ads, the better the user experience for your customers, leading to a higher click-through rate and better campaign performance. For example, using Remarketing Lists for Search Ads, you can create an ad that’s relevant for new customers and only show it to them (by excluding all the people who’ve already visited your site in the past year).

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14
Q

What are affinity audiences?

A

Affinity Audiences aggregates users who’ve demonstrated a qualified interest in a given topic, allowing you to access the people that your product or service will most likely matter to.

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15
Q

When to use affinity audiences?

A

Say a person regularly views videos about camping, has recently searched for the best fishing lures on Google.com and has researched hiking trails on Google Maps. Our system would recognise that this person is likely to be passionate about the outdoors and would place them in an Outdoor Enthusiast affinity audience. If you were an online adventure sporting goods shop, you might like to bid on broad terms like ‘adventure sports’, but would want to to avoid potentially irrelevant traffic. By layering the Outdoor Enthusiast affinity audience to your broad keyword targeting campaign, you’ll make sure that your ads are only seen by people who are truly passionate about the outdoors, increasing the relevancy of your ad and the likelihood of conversion.

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16
Q

What are detailed demographics?

A

Using Detailed Demographics, you can reach customers based on their activities on Google.com. These activities may indicate certain things about their lives, including parental status, parenting stage, homeownership status, marital status and education status.
Parental status – Whether or not they’re a parent
Parenting stage – Ages of their children
Homeownership – Whether they own or rent their home
Marital status – Whether they’re married, in a relationship or single
Education status - Level of education they’ve achieved or if they’re currently attending college

17
Q

When would you used detailed demographics?

A

Imagine that someone has searched for the best toys for their toddler on Google.com, recently viewed the best recipes for kids on YouTube, looked for the Children’s Amusement Centre on Google Maps and installed potty training apps on their mobile device. Our system would recognise that this person is likely to be caring for a toddler, and would place them in a Parents of Toddler audience. An online business selling toys suitable for babies aged 1–3 can layer the Parents of Toddler audience onto their Search campaign, so that when they’re targeting the broad keyword ‘toys’, they know their ads will only be shown to a relevant segment of parents.

18
Q

What are in-marketing audiences?

A

Google’s Audience Solutions can tell the difference between interest and intent. Being able to identify groups that are in the market for your products and services is extremely valuable because it allows you to reach people when they’re in the mindset to buy. This can result in a higher ROI than reaching customers that are only generally interested.

19
Q

When would you use in-marketing audiences?

A

Imagine that someone watched a video review of a car, installed the AutoTrader app on their mobile device, searched for car financing help on Google.com and looked for local car dealerships on Google Maps. Our system would recognise that this person is likely to be in the market for a car, and would add him to an audience list of similar people.
A bank that specialises in car financing and is looking to increase loans for potential car buyers might target the generic keyword ‘loans’ and layer that campaign with an audience that’s in the market for a car. This way, only people that are potentially interested in car financing will see their ad.

20
Q

How does signals solution work?

A

Google’s intelligent algorithms leverage behaviour on Google.com, YouTube, Google Maps, Google Shopping and more to identify repeated patterns of behaviour.

21
Q

How does surveys solution work?

A

Google validates this behaviour using surveys and conversion data.

22
Q

How does scale solutions work?

A

As users move between mobile and desktop, Google maintains a holistic picture of their behaviours, helping brands to reach users across devices.

23
Q

How do you reach people who have never heard of an online site?

A

Create a text ad that includes a ‘new user offer’ to reach the first group, as these people haven’t been to her site yet.

24
Q

How would you reach people who have reached the online site before but are still researching?

A

Bid higher for the second group, which has a greater chance of converting, since these people already know about her site

25
Q

How would you reach people who have gone to checkout on the online site but not finished their details?

A

Create a text ad that includes a special ‘return offer’ to reach the third group. These people might decide to return and make a purchase.

26
Q

How do remarketing tags work?

A

You can tag certain people who interact with your site in certain ways. e.g. visited site in past 28 days did not convert, visited site in last 7 days but didn’t convert, added item to shopping bag but didn’t convert and reached “thank you” page (converted)

27
Q

What is the benefit of remarketing tags?

A

Increase her bids on certain audiences
Decrease her bids on certain audiences
Create ad groups targeting generic keywords and only show ads to those who’ve visited her before
Tailor her ad creatives based on the customer
Exclude certain audience lists from her campaigns

28
Q

What is customer match?

A

Your customer relationship management (CRM) data can help you understand the types of people who have a relationship with your brand, and you can use insights from your data to address your marketing challenges. Customer Match allows you to leverage your online and offline customer data to reach your customers and deliver the right message wherever they are, on any device, across Search, YouTube and Discovery.

29
Q

How does customer match work?

A

Upload your customer data into Google Ads. We’ll match it against the people who search on Google.com and form it into audience lists. The upload can include various types of customer data (for matching), such as email address, postal address and phone number.

30
Q

How to set up customer match?

A

Step 1: Segment a customer list based on desired marketing actions e.g. reactivation of lapsed customers
Step 2: Upload the list to google ads
Step 3: Lists is translated to an audience list and made available for targeting on search, youtube and discovery
Step 4 : Customise you creatives with special offers or incentives that are specific to the audience

31
Q

Why complement your audience strategy with Customer Match?

A

Diversify your audience strategy with a tagless strategy.
Re-engage with customers who you haven’t seen in a while.
Reach customers who may not have converted online and aren’t a part of your remarketing lists (i.e. customers who converted off your app or in your shop).
Reach customers based on their purchase history (i.e. customers who’ve made at least one purchase in the last month).
Reach customers according to their lifetime value.

32
Q

What are similar audiences?

A

Similar Audiences leverages your remarketing lists to find new customers with similar characteristics to your existing customers. It can help you expand the reach of your valuable audiences, across all platforms.

33
Q

How does similar audiences work?

A

Similar Audiences finds people who are similar to those on an original remarketing ‘seed’ list. The people are similar in profile based on the seed list members’ recent browsing interests, search terms and videos watched on YouTube.
Our system ‘scores’ people based on how similar they are to those on the original seed list, with similarity defined as interested in the same categories, topics and products.
Once you have lists of similar audiences, you can layer these lists over your campaigns and bid higher to reach valuable potential customers.