RCM 409 Midterm Terms Flashcards
Anchoring
An initial offer is made to ground the rest of the negotiation
Aspiration Point
The offer a negotiator hopes to achieve from a negotiation
Attribution Error
The tendency to ascribe someone’s behavior or the occurrence of an event to the wrong cause
Dispositionalism (Apart of Attribution Error)
Situational factors influence behaviour instead of personal characteristics (e.g., road rage)
Situationalism (Apart of Attribution Error)
External circumstances outside of the person’s control influence person’s behaviour (e.g., snowstorm making a person late to class)
Bargaining Range
The value between reservation point and aspiration point
BATNA
Best Alternative to a negotiated agreement - a plan that still leaves the person happy
Confirmation Bias
Tendency of people to see what they want to see when appraising their own performance
Affiliation Bias
Tendency to evaluate others’ actions based on their affiliations rather than the actual merit of their behaviour
Common Ground
Finding shared interests, values, or goals between negotiating parties that can serve as a foundation for reaching an agreement
Conflict Resolution
(1) Mediation: encourages voluntary problem-solving, arbitration
(2) Arbitration: provides a binding, enforceable decision
Contribution Bias
The tendency to overestimate their own contributions to a collective task or project while underestimating or overlooking the contributions of others.
Individualism
a social theory favoring freedom of actions for individuals over collective or state control
Culturalism
The central importance of culture as an organizing force in human events
Ad Hominem
Attacking the oppositions character or ethos instead of their argument