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Aiden Kahn > Random Terms > Flashcards

Random Terms Flashcards

1
Q

Above the line / Below the line

A

Business Champion / Technical Champion

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2
Q

APM

A

Application Performance Monitoring

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3
Q

Auto-remediation

A

Automated actions to resolve a problem

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4
Q

BGP

A

Border Gateway Protocol

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5
Q

Bi-directional sync

A

Connection where a change in one application reflects in the other

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6
Q

BPQL

A

BigPanda Query Language

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7
Q

BVA

A

Business Value Assessment

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8
Q

BVD

A

Business Value Discussion

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9
Q

BVDD

A

Business Value Deep Dive

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10
Q

CAB (BigPanda)

A

Customer Advisory Board

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11
Q

CAB (Industry)

A

Change Advisory Board - Many large companies will
hold weekly meetings, sometimes more frequently
where they will discuss changes that need to occur
and approve/deny them based on risk, resources,
etc.

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12
Q

CDI

A

Computer Design & Integration

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13
Q

Check (industry)

A

A specific monitor, i.e. “ping”

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14
Q

Cloudwatch

A

AWS App/Infra monitoring tool

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15
Q

CMDB

A

Configuration management database

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16
Q

Composition tag (BigPanda term)

A

Tags that are computed as a function of different tags

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17
Q

Compression Rate (industry term)

A

The consolidation of alerts into an incident

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18
Q

Correlation Pattern (BigPanda term)

A

When alerts are being grouped together by a common field within the alert

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19
Q

Custom Tags (BigPanda term)

A

Tags that exist beyond the scope of BigPanda Tags.
Normalizes alert data from integrated monitoring systems into standard key-value pairs

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20
Q

Deduplication (BigPanda term)

A

Preventing duplicate events from being processed by BigPanda

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21
Q

EC2

A

AWS Elastic Compute Cloud

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22
Q

ECA (Industry term)

A

Event Correlation and Automation

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23
Q

EKS

A

AWS Elastic Kubernetes Service

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24
Q

Enrichment (BigPanda)

A

Incorporate additional relevant info/metadata to incoming alerts to help correlate

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25
Q

Enrichment Mapping (BigPanda term)

A

“vlookup” table that can provide additional info for certain incoming tags

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26
Q

Envy (BigPanda term)

A

Microservice that manages environments and what incidents are part of which environments

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27
Q

Event (industry term)

A

Data sent from an integrated monitoring system about your infrastructure at a specific point in time

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28
Q

Extraction Tag (BigPanda)

A

Tags that are generated by string manipulating other tags

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29
Q

FCI (Industry term)

A

Failed Customer Interactions/Logins

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30
Q

Flapping (industry term)

A

When an alert switches back and forth from one status to another

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31
Q

FQDM (Industry)

A

Fully Qualified Domain Name

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32
Q

GOC

A

Global Operations Center

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33
Q

Golden Signals (industry)

A

Another way of saying “good alerts” which are essentially alerts that are actionable that have good data to determine what will be required to resolve the issue

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34
Q

HAL (industry term)

A

Heuristically programmed algorithmic computer

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35
Q

Headless

A

An application that runs without a user interface
Only accessible using the command line or a different API

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36
Q

High Signal

A

Means high actionability for the operations team
This is as opposed to high noise, where a lot of the events/alerts coming in aren’t actionable

37
Q

HPOO / HPSM

A

HP Operations Orchestration / HP Service Manager

38
Q

IMOC (industry term)

A

Incident Manager on Call

39
Q

Incident (industry) vs Incident (BigPanda)

A

What clients call a ticket / Group of alerts that have been correlated or a single alert within the BigPanda console

40
Q

Incident Commander/Manager

A

A member of the IT or DevOps team who is responsible for managing incident response

41
Q

Incident Feed (BigPanda)

A

Consolidated view of all active incidents from any integrated monitoring systems

42
Q

INOC/IOC

A

Integrated Network Ops Center

43
Q

Intercom (BigPanda)

A

Powers the chat menu that appears in the bottom right of the BigPanda UI

44
Q

Jenkins

A

CI/CD management tool

45
Q

JIT (Industry)

A

Just in Time provisioning

46
Q

Keepalive (KA)

A

Signal that prevents a link from being broken

47
Q

Lambda Function (industry)

A

AWS, like a translator.
Can take what is brought from one field and change, modify, or map to another field

48
Q

Logs

A

A record of events that occur in an operating system or software

49
Q

Maintenance Plan (BigPanda)

A

A maintenance plan dictates which alerts will be silenced during a scheduled system maintenance

50
Q

Marshaling (BigPanda)

A

When multiple events for the same alert/entity are sent to BigPanda, they are marshalled into the sam alert/entity

51
Q

MI/MIM/MIR (industry)

A

Major Incident / Major Incident Management / Major Incident record

52
Q

MOR (industry)

A

Monthly Operations Report

53
Q

MTBF (Metrics)

A

Mean Time Between Failures

54
Q

MTRS (Metrics)

A

Mean Time to Restore Service

55
Q

MTT(R/A/D) (Metrics)

A

Mean Time to Repair/Resolve/Restore, Assign, Detect

56
Q

MTTA (Metrics)

A

Mean Time to Acknowledge

57
Q

MTTI (Metrics)

A

Mean Time to Innocence

58
Q

MTTM (Metrics)

A

Mean Time to Mobilize

59
Q

MTTx (Metrics)

A

Mean Time to ____

60
Q

MUDA (industry term)

A

Wastefulness, uselessness and futility
Contradicting value-addition

61
Q

NetMRI

A

CMDB, provides topology information

62
Q

Normalizer (BigPanda)

A

Tool that helps to standardize incoming alerts from common sources

63
Q

NTP (Industry)

A

Network Time Protocol

64
Q

P0-P5

A

Priority Levels 0-5

65
Q

Payload (industry)

A

The actual information or message in transmitted data, as opposed to automatically generated metadata

66
Q

PBO (Sales)

A

Positive Business Outcomes

67
Q

Phoenix Project

A

Book based upon an automotive parts manufacturer and retails which are challenged with BigPanda value drivers

68
Q

Pingdom

A

Solarwinds monitoring offering

69
Q

Postman

A

API management tool

70
Q

PRTG

A

Paessler, a network monitoring solution

71
Q

RBAC

A

Role Based Access Control

72
Q

RCC/RCA

A

Root Cause Changes/Root Cause Analysis

73
Q

Reserved Word (BigPanda)

A

A tag that cannot be updated or changed by a user or admin

74
Q

RTM (BigPanda)

A

Realtime Topology Mesh

75
Q

Runbook (Industry)

A

List of steps to be taken to resolve or mitigate a certain category of incident

76
Q

SCOM

A

System Center Ops Manager (Microsoft product)

77
Q

ServiceNow (SNOW)

A

Ticketing/ITSM tool

78
Q

SNMP

A

Simple Network Management Protocol

79
Q

Snooze (BigPanda)

A

Delaying an alert for a certain period until it’s reactivated

80
Q

SQS

A

AWS Simple Queue Service that supports hosting a queue of messages from a variety of distributed services

81
Q

SWAG (Industry term)

A

Scientific Wild-Ass Guess

82
Q

Synthetic Alerts (Industry)

A

Synthetic alert monitors operate on a three-strike basis, registering a failure only after three monitor attempts from a single location return an error

83
Q

TDD (Sales)

A

Technical Deep Dive

84
Q

TED (Sales)

A

Tell, Explain, Describe (why?)

85
Q

Throttler (BigPanda)

A

A service to help protect the BigPanda pipeline from abnormal spikes in data

86
Q

Timber (industry)

A

Transforms raw log data from Kafka, etc by structuring, sampling, and aggregating to make ready for consumption in S3, Kibana, etc

87
Q

TOC (Industry)

A

Technical Operations Center

88
Q

Topology (Industry)

A

The way in which constituent parts of a computer network are interrelated or arranged

89
Q

Topology (BigPanda)

A

Topology integrations ingest data from configuration management, cloud and virtualization management, service discovery, APM, and CMDB tools for enriching alerts in BigPanda

Aiden Kahn (4 decks)

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