Messaging Reference Guide Flashcards
BigPanda (problem we solve)
Today, IT Ops, NOC, DevOps and SRE teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments, resulting in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation.
We help businesses prevent and resolve IT outages with our platform for Event Correlation and Automation, powered by AIOps.
5 IT Transformation Initiatives that trigger risk and complexity
-Automation and AI
-Application Modernization
-Hybrid Cloud
-DevOps and SRE
-Remote IT Operations
Why are companies choosing BigPanda?
Improve performance and availability of apps and services
Reduce operating costs
Increase business velocity and de-risk digital initiatives
Core Capabilities
-Event Correlation: Prevent and respond to outages faster by correlating data from observability, monitoring, change and topology tools into a small number of actionable insights.
-Root Cause Analysis: Accelerate incident resolution
by automatically identifying changes to infrastructure and applications that are the probable root cause of issues.
-Level-0 Automation: Automate manual aspects of incident response—such as ticketing, notification, war room creation and other workflows— for faster incident resolution.
Core Components
Open Box Machine Learning
Open Integration Hub
Root Cause Changes
Real-Time Topology Mesh
Incident 360 Console
Unified Analytics
Open Box Machine Learning
Uses machine learning to automatically correlate related alerts into high-level incidents using time, topology, context and alert types.
Powers advanced, automated root cause analysis capabilities that explain their logic to the user in plain language.
Includes a control panel for ML pattern editing and testing, with automatically generated patterns based on historical data.
Open Integration Hub
Ingests monitoring, change and topology data for full-stack visibility and alert enrichment with out-of-the-box connectors.
Includes powerful, flexible REST APIs, for quick and simple custom integrations in as little as one day.
Integrates with ticketing, notification and chat tools for incident management automation and cross-team collaboration.
Root Cause Changes
Shows changes that BigPanda’s OBML has determined may
be related to an incident, and highlights the ones that are most relevant.
Provides the reasoning behind every suggestion in simple, understandable language.
Uses deep integrations with change tools to notify the relevant team, so root cause changes can be rolled back.
Real-time Topology Mesh
Ingests topology data from all sources of topology in the environment to provide an up-to-date, visual, full-stack topology model.
Correlates monitoring alerts against the topology mesh to achieve high-quality correlation and accurate root cause detection.
Identifies business services and applications impacted by low-level infrastructure issues, enabling faster prioritization and resolution.
Incident 360 Console
Creates shared awareness across IT Ops, NOC & DevOps teams by providing them with real-time full-stack visibility across monitoring, change
and topology data.
Enables seamless sharing of incidents across enterprise ticketing, collaboration and other tools, simplifying ops workflows and boosting team efficiencies.
Provides secure, role-based access so different teams have the visibility they need at all times.
Unified Analytics
Includes ready-to-use reports and dashboards spanning all data sources, providing end-to- end insights into health trends and KPIs in just minutes.
Allows customization of reports, KPIs and metrics— without relying on 3rd party experts—as well as easy sharing with other users.
Easily export IT Ops data into industry standard formats that can be analyzed by common BI platforms, like Tableau.
