Random Flashcards
Motivation
The desire to take action or achieve a goal
Centralisation
An organisation where decisions are made at the top of the heirarchy and passed down
Decentralisation
An organisational structure where decision making is spread out to include multiple managers in the heirarchy
Quantitave data
Data that can be gathered in numbers or statistics
Qualitative data
Data that tends to be judgements and opinions, eg questionnaires
Market orientation
When Business decisions are made based on the customer needs and wants not what the business thinks is right
Product orientation
When a business develops a product based on what it’s good at doing or making
Span of control
The number of subordinates you’re responsible for
Subordinates
People who are under the control of another in a business
Delegation
When authority is passed down the heirarchy
Non-financial motivation methods
Delegation
Job enrichment
Job rotation
Delayering
Removing one or more layers of the heirarchy in the organisational structure
Delayering benefits (two)
Messages can be sent quicker
Offers more opportunities of promotion
Delayering disadvantages (two)
May result in skill shortages
May result in a period of disruption therefore lower productivity
Financial motivation methods
Performance-related pay
Piece work
