Key Terms - Quality Flashcards
Quality
Features of a product that allow it to satisfy customers’ needs. It may refer to some standard of excellence.
Quality assurance
A method of working for businesses that takes into account customers’ wants when standardising quality. It often involves guaranteeing that quality standards are met.
Quality chains
When employees form a series of links between customers and suppliers in business, both internally and externally.
Quality circles
Groups of workers meeting regularly to solve problems and discuss work issues
Quality control
Making sure that the quality of a product meets specified quality performance criteria.
Statistical process control
The collection of data about the performance of a particular process in a business
Total quality management (TQM)
A managerial approach that focuses on quality and aims to improve effectiveness flexibility and competitiveness of the business.
