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ServiceNow Learning > Quiz Questions 1,2,3,4,5,6 > Flashcards

Quiz Questions 1,2,3,4,5,6 Flashcards

1
Q

What is used to group related fields together

  • List Layout
  • Sections
  • Form Layout
  • View
A

Sections

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2
Q

How do you make a table field the display field for reference lookups against that table?

  • Personalize the dictionary entry for the field and check the display checkbox
  • Create a client script on the table with the syntax “setDisplay(‘fieldname’)”
  • Change a business rule by adding a filter that reads “current.display=true”
  • Right click on the field label you want to make the display value and click set as Display
A

Personalize the dictionary entry for the field and check the display checkbox

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3
Q

Customer wants a catalog item of a tablet with accessories to be purchased with, what options are there? (pick 2)

  • Create catalog item of tablet, with check boxes
  • Create catalog item of tablet, with variable sets, where the variable will be the accessories information
  • Create each item as a catalog item
A
  • Create catalog item of tablet with checkboxes

- Create catalog item of tablet with variable sets, where the variable will be the accessories information

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4
Q

Best example of Contextual Security in ServiceNow?

  • Data Policy
  • Business Rules
  • ACL
A

ACL

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5
Q

What is not an example of a UI Action?

  • Form Buttons
  • Grid Control
  • Related Links
  • List Buttons
  • Search
A

Search

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6
Q

Which OOB support will help you to avoid creating duplicates while importing data?

  • Coalesce Field
  • sys_id
  • Transform Field
  • Transform Script
A

Coalesce Field

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7
Q

What are the correct steps to retrieve an update set

  • Mark update set as Complete > Retrieve > Commit
  • Mark update set at Complete > Retrieve > Apply
A

Mark update set as: Complete > Retrieve > Commit

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8
Q

When a new table is created by extending another table the new table inherits all of the fields of the parent table and can also contain new fields unique to itself, True or false?

A

True

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9
Q

What is the difference between dashboards and homepages

  • Dashboard is per user/only the creator can access it. Homepages however, are sharable with anyone/group
  • Dashboard and home pages are not shareable with anyone/group
  • Home page is per user/ only the creator can access it. Dashboards are shareable with anyone/group/ Dashboards are a starting location for everyone
  • Dashboard and homepages are shareable with anyone/group
A

Home page is per user/ only the creator can access it. Dashboards are shareable with anyone/group/ Dashboards are a starting location for everyone

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10
Q

If the knowledge base / article has no access defined who can see the knowledge base / article?

  • No one will have access
  • Only admin users can read or contribute to that knowledge base, provided the checkbox for can read is enabled
  • All users can read and all users with roles can contribute to that knowledge base provided the checkbox for can read is enabled
A

All users can read and all users with roles can contribute to that knowledge base provided the checkbox for ‘can read’ is enabled

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11
Q

What cannot be customized through the Basic Configuration UI 16 module?

  • Form header size & Record Number Format
  • Banner Image & System Date Format
A

Form header size & record number format

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12
Q

Can we coalesce multiple fields in a table for a given transform map?

  • Only 2 fields can be coalesced at a time
  • Yes. We can coalesce multiple fields in a table fo rgiven transform map
  • No fields can be coalesced in a table for given transform map
  • No. Only 1 field per table can be coalesced
A

Yes, you can coalesce against multiple fields and use multiple transform maps against a single data source. If multiple fields are set to coalesce then all coalesce values are used to match an existing record. If two fields are set for coalescing and a matching value is found on one of the coalescing fields but not on the other a new record is inserted.

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13
Q

When searching using the app navigator search field, what can be returned? (choose 4)

  • Names of applications and Modules
  • Names of Modules
  • Names of Applications
  • Favorites
  • History Records
  • Titles of Dashboard Gauges
A

Names of Applications and Modules
Names of Applications
Names of Modules
Favorites

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14
Q

By default in ServiceNow, what customizations are added to update sets?

  • Changes made to a schedule
  • Changes made to data
  • Changes made to a homepage
  • Changes made to a form
A

Changes made to a form

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15
Q

Can we draw multiple transition from a single activity in workflow
True or False

A

True

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16
Q

What are the OOB ServiceNow roles?

  • catalog_admin_manager
  • admin, itil
  • department_admin
  • user
  • ESS
  • customer
A

admin, itil

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17
Q

Choose the possible ways by which a Service Catalog workflow can be attached

  • Manually on catalog item form
  • Through Transform Map
  • Automatically on condition
A
  • Manually on catalog item form

- Automatically on condition

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18
Q

What is a valid way for an approval manager to approve a service catalog request

  • On the requested item form, select approve from the request field drop down list
  • In the request table, right click the RITM number and select approve request
  • On the request form of request item form, select approve from the request field drop down list
  • In the catalog task list, right click the RITM number and select approve
A

On the requested item form, select approve from the request field drop down list

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19
Q

Table Access Control Rules are processed in which order?

  • User must have one of the roles in the required roles list, if the list in empty the condition evaluates to true. The condition must evaluate to true. The script must evaluate to true or return an answer variable with the value of true. [Record ACL rules only] The matching table level and field level acl rules must both evaluate to true
  • The condition must evaluate to false. The script mush not evaluate to true or return an answer variable with the value of true. The user mush have one of the roles in the required roles list. If the list is empty, this condition evaluates to true. [Recored ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true.
  • The condition must evaluate to false. The script must evaluate to true or return an answer variable with the value of true. The user must have one of the roles in the required roles list. if the list is empty, this condition evaluates to true. [Record ACL rules only] The matching table-level and field-level ACL rules must both evaluate to true.
A
  • User must have one of the roles in the required roles list, if the list in empty the condition evaluates to true.
  • the condition must evaluate to true
  • the script must evaluate to true or return an answer variable with the value of true
  • The matching table level and field level acl rules must both evaluate to true
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20
Q

On ServiceNow instance, where can you view information about the system activity?

  • Stats
  • System Diagnostics
  • Upgrade History
  • System Logs
A

System Logs

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21
Q

Server side scripting is used in which of the following, select 2

  • Client Script
  • Script Include
  • Business Rule
A
  • Script Include

- Business Rule

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22
Q

Name the interface for building and enabling rich process automation capabilities known as flows

  • Flow Designer
  • Formatters
  • Field Values
  • ServiceNow Studio
A

Flow Designer

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23
Q

What actions can a user perform in Knowledge management, choose 3

  • Edit articles
  • Create articles
  • View Articles
  • Hide Articles
  • Merge articles
A
  • Edit articles
  • create articles
  • view articles
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24
Q

When can a knowledge article be viewed

  • After it is created
  • After it is published
  • After it is set to public
A

after it is published

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25
Q

How is coalesce used in import sets

  • Coalesce is a method to merge multiple transform maps before the load data step in the import process
  • if a target table record exists with the same value in the coalesce field as the staging table record, the target table record is updated using the import set record values
A

if a target table record exists with the same value in the coalesce field as the staging table record, the target table record is updated using the import set record values.

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26
Q

What are knowledge workflows are available in the ServiceNow base instance?

  • Approval Publish: request approval from a manager of the knowledge base before moving the article to the publish state
  • Retire Knowledge: Moves a knowledge article to the retired state
  • Instant Retire; Immediately retires a published article without requiring an approval
  • Instant Publish: Immediately publishes a draft article without requiring an approval
A
  • Approval Publish: request approval from a manager of the knowledge base before moving the article to the publish state
  • Retire Knowledge: Moves a knowledge article to the retired state
  • Instant Retire; Immediately retires a published article without requiring an approval
  • Instant Publish: Immediately publishes a draft article without requiring an approval
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27
Q

Choose the table name where business rule information is stored in a SN instance

  • sys_script_include table
  • sys_script table
  • sys_include table
A

“sys_script” table

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28
Q

For UI policy to be applied on all views, what should be checked?

  • run script
  • condition
  • global
  • on load
A

Global

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29
Q

What is true while solving incidents as per ITIL framework?

  • Incident Urgency is based on Impact & Priority
  • Incident Impact is calculated on the basis of Urgency & Priority
  • Incident Priority is calculated on the basis of Impact & Urgency
  • Incident Priority is filled by the user
A

Incident Priority is calculated on the basis of Impact & Urgency

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30
Q

How to make fields mandatory at data base level, before updating or inserting?

  • UI Policy
  • Client Scripts
  • Data Policy
A

Data Policy

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31
Q

What module in service catalog application is responsible for creating items?

  • maintain dynamic categories
  • Items
  • maintain category
  • Maintain items
A

Maintain Items

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32
Q

Can you deactivate a plugin in ServiceNow Instance once it has been activated?
yes or no

A

No: you cannot deactivate a plugin, however you can edit the application menu and make the active to false so it won’t show under the navigation filter (hide it)

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33
Q

What setting allows users to view a knowledge base article even if they are not logged in

  • Global scope setting
  • The “allow all” role
  • Anonymous role setting
  • The public setting
  • the “ESS_user” role
A

the Public setting

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34
Q

What type of field allows you to type any characters, including numbers, letters, and special characters (3)

  • Reference
  • Single line text
  • String
  • Multi Line text
A

String
Multi Line Text
Single Line Text

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35
Q

What component is visible on Workflow Welcome Screen

  • Catalog Form
  • New Workflow Button
A

New Workflow Button

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36
Q

What is an example of a one-to-many relationship?

  • The Task table [task] “assigned to” field references the User table [sys_user]
  • The incident [incident] table references at tables with open tasks
  • User table [sys_user] references the Task table [task] “assigned to” field
A

The Task table [task] “assigned to” field references the User table [sys_user]

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37
Q

What is the purpose of a list editor in ServiceNow

  • The list editor allows you to edit field values in a list without opening a form
  • The list editor allows you to hide field values in a list without opening a form
  • It displays the processing time, including the total time, network latency and browser rendering a parsing
  • The list editor allows you to edit field values in a list after opening a new form
  • All of the above
A

The list editor allows you to edit field values in a list without opening a form

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38
Q

What are valid ways to approach debugging client scripts? (choose 3)

  • log.info()
  • Field Watcher
  • gs.debug()
  • jslog
  • try/catch
  • js.logger()
A
  • Field Watcher
  • jslog
  • try/catch
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39
Q

On the ServiceNow instance, where does the global text search appear

  • Content Area
  • Banner
  • Left navigation pane
A

Banner

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40
Q

What are the 5 provided Roles by ServiceNow?

  • System Administrator
  • Creator
  • Specialized Administrator
  • Fulfiller
  • User
  • Approver
  • Requester
A
  • System Administrator
  • Specialized Administrator
  • Fulfiller
  • Approver
  • Requester
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41
Q

What role provides access to all platform features, applications, functions and data?

  • System Administrator
  • Specialized Administrator
  • Fulfiller
  • Approver
  • Requester
A

System Administrator

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42
Q

What role manages specific functions or applications, such as Assignment Rules, Knowledge Base, reports, or web services?

  • System Administrator
  • Specialized Administrator
  • Fulfiller
  • Approver
  • Requester
A

Specialized Administrator

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43
Q

Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management. They are called what?

  • System Administrator
  • Specialized Administrator
  • Fulfiller
  • Approver
  • Requester
A

Fulfiller

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44
Q 
What role can perform all requester actions and may view or modify approval records directed to the 
approver
- System Administrator
- Specialized Administrator
- Fulfiller
- Approver
- Requester
A

Approver

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45
Q

What role is also known as Employee Self Service (ESS) user? These users have no specific roles but can submit and manage their own requests, access public pages, etc.

  • System Administrator
  • Specialized Administrator
  • Fulfiller
  • Approver
  • Requester
A

Requester

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46
Q

What statement is correct when referring to UI actions?

  • UI actions are only executed on the server
  • UI actions cannot use scripts or be scripted
  • UI actions on the task table are not available to its extended tables
  • Conditions can be specified to determine when a UI Action appears
A

Conditions can be specified to determine when a UI Action appears

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47
Q

What data formats can IntegrationHub parse?

  • XML, CSV and JSON
  • only XML
  • XML and JSON
  • XML and CSV
  • Only JSON
  • Only CSV
A

both XML and JSON responses

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48
Q

True or False

Team development uses GIT to manage source code?

A

False

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49
Q

What represents “One-to-Many” relationship fields?

  • Reference Fields, Glide List, and Document ID Fields
  • SLA Definition, Task SLA, SLA Workflows, ALS automation
  • Add users to groups that have been assigned the desired role
  • Relationship used to build SLA conditions
A

Reference Fields, Glide List, and Document ID Fields
- Two tables can have a bi-directional relationship, so that the related records are visible from both tables in a related list

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50
Q

True or False

Only predefined roles can be migrated from one instance to another?

A

False

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51
Q

Task Table is a _____ table

  • custom
  • child
  • base
  • blank
A

Base

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52
Q

What provides the working surface for creating new workflows or editing existing ones?

  • Stages
  • Canvas
  • Checkbox
  • Reports
A

Canvas

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53
Q

KB articles can be searched by which filters (choose 3)

  • Manager assignment
  • Relevancy
  • Last Updated
  • Views
A
  • Relevancy
  • Last Updated
  • Views
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54
Q

Can I convert a data policy into a UI policy?

A

Yes

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55
Q

What are the main components of the ServiceNow graphical user interface (GUI)

  • Application List, Report Gauge Frame, Power Bar and Details Pane
  • Application Navigator, News Content Frame, List Pane and Information Structure
  • Navigation Bar, Report Gauge Frame, Power Bar and New Content Block
  • Application Navigator, Banner, Power Edge and Content Frame
  • Application List, Report Gauge Frame, and Detail Pane
  • Application Navigator and Content Frame
A

Application Navigator, Banner, Power Edge and Content Frame

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56
Q

Features of ServiceNow: (Choose 5)

  • Customizations
  • Load Balanced
  • Single Instance
  • Single Database
  • Multi Tenant
  • Single Tenant
A
  • Customizations
  • Load Balanced
  • Single Database
  • Multi Tenant
  • Single Tenant
    (SN uses single tenant architecture which means each SN customer gets their own instance of the Now Platform on which to run apps, when a Managed Service Provider shares SN with multiple clients using domain separation SN is multi tenant)
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57
Q

What are examples of workflow activities (4)

  • Approvals
  • Email
  • Utilities
  • Timers
  • Incident
  • Tasks
A
  • Approvals
  • Utilities
  • Timers
  • Tasks
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58
Q

Which plugin needs to be enabled to unlock domain separation on a SN instance

  • Domain Support - Domain Extensions Installer
  • Domain Separation Status
A

Domain Support - Domain Extensions Installer

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59
Q

Which of the following statements is true when a new table is created by extending another table?

  • The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
  • The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
  • The new table inherits all of the fields of the parent table but does not contain new fields unique to itself
  • The new table archives the parent table and assumes its roles in the database
  • The new table inherits all of the business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
A

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

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60
Q

Which one on the homepage has access to knowledge base?

  • Report
  • Catalog Item
  • News
  • All of the above
A

News

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61
Q

Choose the stages for publishing a basic knowledge publishing workflow

  • Draft > Review > Published > Retire
  • Created > Reviewed > Deployed
  • None
  • Start > Process > End
A

Draft > Review > Published > Retire

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62
Q

LDAP comes auto configured with company ServiceNow vendor instance
True or False

A

False

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63
Q

Report can be created from which of the below options in a ServiceNow instance

  • Only with Statistics module
  • Statistics and/or Create Report module
  • Only with Create Report module
A

Statistics and/or Create Report module

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64
Q

The ACL configuration watcher lets you know what related ACLs exist on a table when you insert, update, or delete an ACL on the same table. Under what situations, does the ACL configuration watcher NOT appear? (choose 3)

  • If you make minor updates (not an insert or delete), such as updating scripts, conditions, and the admin-overrides option.
  • If you save or update an ACL record without actually making any changes
  • If the ACL record is not active
  • If the ACL record is active
A
  • If you make minor updates (not an insert or delete), such as updating scripts, conditions, and the admin-overrides option.
  • If you save or update an ACL record without actually making any changes
  • If the ACL record is not active
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65
Q

Incident extents which table?

  • task table
  • cmdb_ci table
A

task table

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66
Q

Is SLA applicable only for any table in a ServiceNow instance?

  • No. SLA will be only available to a table that extends TASK
  • Yes. SLA can be defined on any table
A

No. SLA will be only available to a table that extends TASK

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67
Q

What are the main tools you can use to automate ServiceNow? (choose 3)

  • Data policies
  • Lists, global text search, navigation filter, live feed
  • UI policy
  • System properties
  • UI Actions
A
  • Data Policies
  • UI Policy
  • UI Actions
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68
Q

Links, buttons, context menu action belongs to?

  • Form
  • Client Script
  • UI action
A

UI action

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69
Q

How will you approve a catalog request?

  • Right click request record in request list and click approve
  • Right click RITM record in list and click approve
  • Right click task record in task list and click approve
A

Right click request record in request list and click approve

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70
Q

What will happen if you make the short description field on task table as mandatory at the dictionary level?

  • Short description will be mandated on incident table only
  • Short description will be mandated on all the tables which are extending the task table
  • Nothing
A

Short description will be mandated on all the tables which are extending task table

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71
Q

Can you change the number prefix from “INC” to “IN” for incident table?

A

Yes, System Definition > Number Maintenance table (sys_number)

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72
Q

Which tables are not part of base ServiceNow instance

  • custom tables
  • base tables
  • extended tables
A

custom tables

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73
Q

When you open a service catalog and click the Order button what gets created first?

  • RITM
  • task
  • INCIDENT
  • REQ
A

REQ

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74
Q

Which of the below options are available in a knowledge homepage? (choose 4)

  • General
  • RITM
  • Policies
  • application
  • email & new
A
  • General
  • Policies
  • Application
  • Email & new
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75
Q

If the system administrator wants to modify the homepage, which of the following link on the page indicates that this can be done?

  • Make Gauge
  • Change Layout
  • Add Context
A

Change Layout

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76
Q

Task related records extend task table. Can a task refer to one or more configuration items?

A

Yes

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77
Q

Any published workflow needs to be checked out before they can be edited?
True/False

A

True

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78
Q

Common aspect between new record, new group and changes in CI?

  • Nothing is common
  • All the above mentioned are captured in an update set
  • All the above mentioned are not captured in an update set
A

All the above mentioned are not captured in an update set

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79
Q

Applications and modules are loaded based on

  • roles
  • business rules
  • ServiceNow version
  • group membership
A

Roles

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80
Q

Which is true regarding Knowledge Base?

  • In a knowledge base articles are grouped according to users
  • In a knowledge base articles are grouped according to categories
A

In a knowledge base articles are grouped according to categories

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81
Q

Which is the correct role that allows you personalizing a list view on a ServiceNow instance?

  • admin / personalize_control / personalize_form
  • ess role
A

admin / personalize_control / personalize_form

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82
Q

Which are part of filter conditions? (choose 3)

  • Type Field
  • Field
  • Value
  • Operator
A
  • Field
  • Value
  • Operator
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83
Q

Knowledge process consists of which of the following?

  • document creation
  • publishing
  • document creation, approval and review from SMEs and publishing
  • UI pages
A

document creation, approval and review from SMEs and publishing

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84
Q

The MID Server initiates all communications with the ServiceNow instance. This communication is saved as records in _____

  • Transactions
  • Import Queue
  • Staging Tables
  • ECC Queue
A

ECC Queue

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85
Q

True or false, any ServiceNow user can impersonate other user on ServiceNow?

A

False - Only Administrator

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86
Q

How can a notification be sent out? (choose 3)

  • Workflow
  • Business rule
  • Script
  • UI Page
A
  • Workflow
  • Business Rule
  • Script
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87
Q

Choose all the possible ways by which events can be created on a ServiceNow instance (pick 2)

  • UI Macro
  • Business Rule
  • Client Scripts
  • Workflow
A
  • Business Rules

- Workflow

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88
Q

Can you revert update set versions

A

yes

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89
Q

What factors from below can influence ServiceNow instance homepage performance

  • Set refresh time as a long one or set it as off
  • client scripts
  • ServiceNow instance version
A

Set refresh time as a long one or set it as off

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90
Q

Use ______ to create a story with data that can be shared

  • Field values
  • Task Tables
  • Formatters
  • Dashboards
A

Dashboards

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91
Q

How do you edit / create a workflow

  • graphical workflow editor
  • syntax editor
  • script include
A

graphical workflow editor

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92
Q

Update set can be moved from one instance to another only if state is marked, true or false?

A

True

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93
Q

You can limit ServiceNow instance access by IP ranges?

A

Yes

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94
Q

Choose any 3 ways from below to update CMDB in a ServiceNow instance

  • UI Macros
  • External Integrations
  • Manual Inputs
  • UI Policy
  • Import Set
A
  • External Integrations
  • Manual Inputs
  • Import Set
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95
Q

What are the different life cycle STATES of a workflow? (states not stages) (choose 3)

  • Fulfilment
  • Delivery
  • Checked Out
  • Unpublished
  • Published
  • Waiting for Approval
A
  • Checked Out
  • Unpublished
  • Published
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96
Q

Only users with security_admin role can add / edit ACLs? True or False

A

True

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97
Q

Knowledge base articles in SN are maintained on which bases from the below options?

  • Category
  • Task Assigned
  • Role Assigned
  • KB Workflow
A

Category

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98
Q

Changes are tracked and you can customize objects on a table with the _____ attribute

  • Data Sources
  • Schema Map
  • update_synch
A

update_synch

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99
Q

Is it possible to coalesce on empty fields in SN?

A

Yes

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100
Q

What does *text search for?

  • Contains
  • Equal to
  • Starts with
  • Ends with
A

Contains

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101
Q

The MID Server enables communication and the movement of data between SN instance and external applications, data sources, and services.
Which table stores all related communication records in this regard?
- ECC Queue (cmdb_ecc_queue) Table
- ECC Queue (cmdb_ci_queue) Table
- ECC Queue (ecc_queue) Table

A

ECC Queue (ecc_queue) Table

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102
Q

Which of the followign gets automatically captured in an update set? (pick 3)

  • Users
  • Forms
  • Table
  • View
A
  • Forms
  • Tables
  • View
103
Q

Which rightly explains the relation between RITM, task, and request?

  • REQ > RITM > task
  • REQ > task > RITM
  • RITM > REQ > task
A

REQ > RITM > task

104
Q

What Details does a knowledge article hold (pick 3)

  • Known Errors
  • User Information
  • User Solutions
  • Troubleshooting Tips
A
  • Known Errors
  • User Solutions
  • Troubleshooting tips
105
Q

Workflows can only run against a table that extends the task table? True or False

A

False

106
Q

For a UI Policy to be applied on all views what should be checked?

  • Run Script
  • On Load
  • Condition
  • Global
A

Global

107
Q

What enables you to track and aggregate data over time through elements call scorecards and indicators?

  • Performance Analytics
  • Task SLA [task_sla]
  • Update Sets
  • The workflow version
A

Performance Analytics

108
Q

How will you enhance Homepage performance on a SN instance?

  • Avoid widgets and gauges on homepages, troubleshoot slow reports
  • Use client scripts on load on widgets defined on the homepage
A

Avoid widgets and gauges on homepages, troubleshoot slow reports

109
Q

Identify the correct difference between configuration and personalization in a SN instance

  • Configuration applies to the user doing it and personalization applies to the entire group of which the user is a part of
  • Configuration applies to all users and personalization applies to the user doing it
  • Configuration and personalization both apply to all users using that SN instance
A

Configuration applies to all users and personalization applies to the user doing it

110
Q

Is it true that a variable set can be used in multiple catalog items?

A

True

111
Q

What of the options are available in Settings pane of SN instance to the right side top? (pick 5)

  • Developer
  • Notifications
  • Lists
  • Theme
  • Forms
  • ACL
A
  • Developer
  • Notifications
  • Lists
  • Theme
  • Forms
112
Q

A schema Map displays which of the following? (pick 3)

  • Workflows
  • Incidents
  • Extended Tables
  • Extending Tables
  • Task Table
  • Reference Table
A
  • Extended Tables
  • Extending Tables
  • Reference Table
113
Q

In any given SN instance knowledge base articles are referred to in which of the following modules (pick 3)

  • Service Catalog
  • News
  • INC
  • PPM
  • Order Guide
A
  • Service Catalog
  • News
  • INC
114
Q

Can any user can have multiple roles but can only be part of a single assignment group on SN?

A

False - Any user profile can have many roles and be part of multiple groups

115
Q

What are the OOB progress stages for a service request in SN (pick 3)

  • Fulfillment
  • Waiting for Approval
  • Delivery
  • Awaiting User Confirmation
A
  • Fulfillment
  • Waiting for Approval
  • Delivery
116
Q

What is the list mechanic?

  • Through access controls. Controls every level in the SN object hierarchy. You can control specific tables and fields
  • It’s a gear icon located in top left hand side of every list. It allows you to add columns (via slush bucket) to the current list you are on
  • Load the data into an import set table, create a transform map to match. What’s going where, run transform, cleanup the import set table
A

It’s a gear icon located in top left hand side of every list. It allows you to add columns (via slush bucket) to the current list you are on

117
Q

Which table stores information about groups in SN instance?

  • sys_user_grp
  • sys_user_group
  • sys_grp
  • sys_groups
  • sys_group
A

sys_user_group

118
Q

Choose the options that best describes where the update sets and all changes in an update set are stored

  • Each update set is stored in the [update_set] table, and the customizations that are associated with the update set are stored in the [sys_updates] tables that appear as a related list on the update set record
  • Each update set is stored in the [sys_update_set] table, and the customizations that are associated with the update set are stored in the [sys_update_xml] tables that appear as a related list on the update set record
  • Each update set is stored in the [sys_update] table, and the customizations that are associated with the update set are stored in the [sys_update_xml] tables that appear as a related list on the update set record
A

Each update set is stored in the [sys_update_set] table, and the customizations that are associated with the update set are stored in the [sys_update_xml] tables that appear as a related list on the update set record

119
Q

How is the knowledge base populated?

  • Using update sets
  • From an existing problem record
  • The problem application plugin has a workaround feature
  • Importing existing articles
A

From an existing problem record

120
Q

What table is used to store customizations of an update set in SN

  • update_set
  • sys_update_xml
  • incident
A

sys_update_xml

121
Q

in SLA what attribute controls what is calculated as hours in a work day, # of work week days?

  • Type
  • Duration
  • Schedule
A

Schedule

122
Q

How do you change the theme skin color of the SN instance navigation?

  • Using Navigation Menu under Portal Management
  • Using Navigation Menu under Content Management
A

Using Navigation Menu under Content Management

123
Q

Which role is required to manage UI policies?

  • ui_policy_admin
  • Specialized Administrator
  • Impersonator
  • itil
  • service_user
A

ui_policy_admin

124
Q

What related tables does the schema map show

  • class extension or reference
  • cmdb_ci_computers
  • sys_user
A

class extension or reference

125
Q

What are common types of service changes that Change Management supports (pick 3)

  • Routine
  • Standard
  • Normal
  • Emergency
A
  • Standard
  • Normal
  • Emergency
126
Q

Which of the following is NOT captured in an update set?

  • All requester actions and view or modify requests directed to the approver
  • Searches with any Unicode characters
  • Waiting for approval, approved, pending, fulfillment, completed
  • Modified CIs, modified data records, new data records, new users and groups, schedules, scheduled jobs, homepages
A

Modified CIs, modified data records, new data records, new users and groups, schedules, scheduled jobs, homepages

127
Q

How can users respond and interact with agents at their convenience through Virtual Agents?

  • Constant engagement in the web channel
  • Proactive messaging in the web channel
  • Synchronous chat in the web channel
  • Asynchronous chat in the web channel
A

Asynchronous chat in the web channel

128
Q

How often are Flow Designer related entries deleted from the variables table if they have not been used for over a year?

  • Weekly
  • Variables are stored indefinitely
  • Monthly
  • Bi-weekly
A

Monthly

129
Q

A way to verify that CMDB is still operational after upgrades and deployment after new applications or integrations, is to run quick start tests. What should you do in case of a customized CMDB?

  • Override quick start tests through scripting
  • Copy and configure quick start tests
  • Use the CMDB Health quick starter
A

Copy and configure quick start tests

130
Q

When using flow designer, how can you modify data pull values without needing to write scripts?

  • Edit flow logs
  • Use data pill formatter
  • Install data pill package plugins
  • Use transform functions
A

Use transform functions

131
Q

In the Now platform, you can create and visualize report on your metrics for your business objectives. What can be used to aggregate field values when using the Report Designer?

  • Field metrics
  • New generated items
  • Data based visualization domain
  • Standard deviation calculations
  • Integer abbreviations
A

Standard deviation calculations

132
Q

Which conversational interface allows you to preview and modify a catalog item in catalog builder?

  • Virtual Agent
  • Connect Chat
  • Catalog Annotator
A

Virtual Agent

133
Q

Link unfurling enables preview of what kind of variables in Virtual Agent web and mobile conversations (pick 3)

  • Work notes
  • Images
  • Video
  • Accessibility options
  • Text
  • Email notifications
A
  • Images
  • Video
  • Text
134
Q

When using sorting criteria options for visual task board, who has to access to creating, editing, deleting the criteria?

  • Anyone who has the vtb_admin role
  • Anyone who has the task_organizer role
  • Only the owner of the board
  • All users of the board
A

Only the owner of the board

135
Q

Which is the parent table for incident, problem, change in ServiceNow instance?

  • task
  • sla
  • cmdb_ci
  • cmdb
A

task

136
Q

What is the language used for Service Portal in ServiceNow?

  • Mix of Perl and AngularJS
  • AngularJS
  • Java
  • Python
  • Perl Script
A

AngularJS

137
Q

What defines how departments work together to meet the service level requirements documented in an SLA?

  • Underpinning Contract (UC)
  • Operational Level Agreement (OLA)
  • Service Level Agreement (SLA_
A

Operational Level Agreement (OLA)

138
Q

Choose the correct steps that are part of a workflow in ServiceNow platform?

  • Start, Pause, Halt, Stop
  • Start, Pause, Halt, End
  • Start, End
  • Start, Pause, End
  • Start, Pause, Stop, End
A

Start, Pause, Stop, End

139
Q

Where are the events generated in a ServiceNow instance stored?

  • table[sysevent]
  • table[sys_events]
A

table[sysevent]

140
Q

In SLA, a “retroactive start” allows setting the start time to a time from an earlier event?

  • True
  • False
A

True

141
Q

Which table stores information about CI relationship existing on a ServiceNow instance?

  • cmdb_rel_configuration
  • cmdb_ci_item_rel
  • cmdb_ci_rel
  • cmdb_rel_ci
  • cmdb_rel
A

cmdb_rel_ci

142
Q

Choose the correct option from below statements regarding script debugger and session log:

  • The Script Debugger enables users with the script_debug role to debug client side JavaScript and server side JavaScript, while the Session Log enables you to view and download required logs.
  • The Script Debugger enables users with the script_debug role to debug client JavaScript, while the Session Log enables you to view and download required logs.
  • The Script Debugger enables users with script_debug role to debug server-side JavaScript, while the Session Log enables you to view and download required logs.
  • The Script Debugger enables users with the script_debugger role to debug server-side JavaScript, while the Session Log enables you to view and download required logs.
A

The Script Debugger enables users with the script_debugger role to debug server-side JavaScript, while the Session Log enables you to view and download required logs.

143
Q

The business rule can be run or executed for which of the following states?

  • onLoad
  • Display
  • Before
  • After
A

Display, Before, After

144
Q

How do you enhance Homepage performance in case of gauges?

  • Troubleshoot slow reports - to rectify it with appropriate query filters for faster results
  • Parallel homepage rendering
  • Increase refresh time on homepage
  • Use client scripts on load of Homepage
A
  • Troubleshoot slow reports - to rectify it with appropriate query filters for faster results
  • Parallel homepage rendering
  • Increase refresh time on homepage
145
Q

Does ServiceNow support table rotation?

  • Yes
  • No
  • ServiceNow supports table rotation based on customer subscription
  • ServiceNow supports table rotation based on ServiceNow instance version
A

Yes

146
Q

How is the Event Log different from the Event Registry?

  • Event log contains generated Events, the Event Registry is a table of Event definitions
  • Event Log is formatted in the Log style, the Event Registry displays different fields
  • Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
  • Event Log is the same as the Event Registry
A

-Event log contains generated Events, the Event Registry is a table of Event definitions

147
Q

Is it true that all users can manage and setup import sets?

T/F

A

False

148
Q

How are users related to roles or groups in a ServiceNow instance?

  • One to one relationship
  • One to many relationship
  • Many to one relationship
  • Many to many relationship
A

Many to Many relationship

149
Q

Where will a user find option to edit a list in ServiceNow?

  • List Control
  • Grid Control
  • List Matrix
  • Grid Box
  • UI Filter
A

List Control

150
Q

Choose the correct different between SAVE and INSERT buttons from the below options:

  • Save will get re-directed to the list and insert will stay on the form
  • Save action will stay on the form while insert will get re-directed to the list
  • No difference as both will stay on the same form
  • Save will get redirected to the list and insert will get redirected to the list
  • Save action will stay on the form while insert will not get redirected to the list
A

-Save action will stay on the form while insert will get re-directed to the list

151
Q

Which of the following can be customized through the Basic Configuration UI 16 module (choose 3)?

  • Instance Version Information
  • System Date Format
  • Form Header Size
  • Browser Tab Title
  • Banner Image
  • Record Number Format
  • Instance Language Preferences
A
  • System Date Format
  • Browser Tab Title
  • Banner Image
152
Q

How many types of search options are given in ServiceNow? (choose 4)

  • UI Policy
  • Lists
  • Live Feed
  • Navigation Filter
  • Global Text Search
A
  • Lists
  • Live Feed
  • Navigation Filter
  • Global Text Search
153
Q

Which one of the following statements is correct when referring to UI Actions?

  • Conditions cannot be specified to determine when a UI Action appears
  • UI Actions cannot use scripts or be scripted
  • UI Actions are only executed on the client side
  • UI Actions on the Task Table are not available to its extended tables.
  • Conditions can be specified to determine when a UI Action appears
  • UI Actions are only executed on the server
A

-Conditions can be specified to determine when a UI Action appears

154
Q

ServiceNow is designed to be integrated with which of the following modules?

  • CMDB, Incident, ITOM, Change, Audio Streaming APIs, Video Platforms
  • Request emergency change, Wizards
  • CMDB, Incident, Problem, Change, Audio Streaming APs, Video Platforms
  • Zing, Streaming Video Platforms
  • CMDB, Incident, Problem, Change, User Administration, Single Sign On
A

-CMDB, Incident, Problem, Change, User Administration, Single Sign On

155
Q

John wants to change the number prefix from “INC” to “IN” for incident table. What is the right way to do this?

  • System definition - Data dictionary
  • System definition - Instance maintenance table
  • System definition - System table
  • No, it is not possible
  • System definition - Number maintenance table (sys_number)
  • System definition - Auto number
A

System definition - Number maintenance table (sys_number)

156
Q

From the below options, choose the correct definition of “inactivity monitor” in ServiceNow instance:

  • It is used to enhance the system logs. It provides more information on the duration of transactions between the client and the server
  • It triggers an event for a task record if the task is inactive for a certain period of time. If the task remains inactive, the monitor repeats at regular intervals
A

It triggers an event for a task record if the task is inactive for a certain period of time. If the task remains inactive, the monitor repeats at regular intervals

157
Q

Which among the following is true regarding tables on a ServiceNow instance?

  • You can only delete the tables starting with u if you have the security_admin role
  • You can delete the tables starting with “u” permanently
  • You can only delete the tables starting with u if you have the admin role
  • You cannot delete the tables starting with u permanently
A

You can delete the tables starting with “u” permanently

158
Q

What are the 3 components of the Now Platform User Interface?

  • Service Portal
  • Content Frame
  • UI Macros
  • Application Navigator
  • Search Bar
  • Banner Frame
  • Module
A

Content Frame, Application Navigator, Banner Frame

159
Q

Select the right option to run Data Collector Jobs:

  • Performance Analytics > Data Collector
  • Social IT > Feed Administrator > Messages
  • Searches in files that are attached to records
  • Manually, LDAP, Single Sign On (SSO)
A

Performance Analytics > Data Collector

160
Q

Which would NOT appear in the History section of the Application Navigator?

  • Lists
  • ACL
  • Scheduled Jobs
  • Tables
  • Records
  • UI Pages
A

Scheduled Jobs

161
Q

____ is used to join two tables.

  • GlideRecord
  • Link Tables
  • Related Lists
  • Grid Control
  • Database Views
A

Database Views

162
Q

Gauges are created by security_admin or users with Gauge_admin role?
T/F

A

False - gauges are created by admins or user with”Gauge_Maker” role

163
Q

What are two pathways to view feedback left on a published article?

  • Knowledge > My articles > Flagged
  • Knowledge > articles > Published
  • Knowledge Base > My Knowledge > Flagged Articles
  • Knowledge > Articles > My Flagged
A
  • Knowledge > articles > Published

- Knowledge > Articles > My Flagged

164
Q

What is the purpose of flagging an article in a knowledge base?

  • To mark an article to read later
  • Reporting an error
  • Allows a user to delete that article
  • Allows a user to submit feedback about an article
  • Allows a user to hide that article
A

Allows a user to submit feedback about an article

165
Q

Can a user open an Incident by email, if so, what is utilized?

  • Yes, via UI action
  • Yes, via Notification
  • Yes, via UI Action Script
  • Yes, via UI Macro
  • No.
  • Yes, via Inbound Action
A

Yes, via Inbound Action

166
Q

How can you track and aggregate data over time through elements called scorecards and indicators?

  • Performance Analytics
  • Update Sets
  • Workflows
A

Performance Analytics

167
Q

Which tool is used to have conversations with logged-in users in real-time?

  • Now Messenger
  • Virtual Agent
  • Messenger Bot
  • User Presence
  • Connect Chat
  • Mobile Studio
A

Connect Chat

168
Q

What is the master table that contains a record for each table in the database?

  • sys_db_object table
  • sys_core_object table
  • sys_ci table
  • sys_master_db table
  • sys_master_object table
  • sys_cmdb_ci table
A

sys_db_object table

169
Q

Can you update a record without updating its system fields (like sys_updated_by, sys_updated_on)?

  • Yes.
  • No, every insert and update automatically updates system fields.
A

Yes. You can use autoSysFields() on GlideRecord object.

170
Q

What defines conditions that are evaluated against users to determine which users can access Service Catalog Items?

  • Business Rules on Service Catalog
  • ACL
  • User group membership
  • User Criteria
  • Palette Tabs
A

User Criteria

171
Q

Which of the following is not a valid field type (for Incident Table)?

  • Suggestion
  • Long String
  • Currency
A

Long String

172
Q

Which tables captures information related to workflow versions?

  • wf_workflow_version
  • wf_workflow table
  • wf_workflow_versions
A

wf_workflow_version

173
Q

When can SLAs include actions be triggered on ServiceNow instance?

  • Anytime
  • In progress
  • Breached
  • Completed
A

Anytime

174
Q

Variable sets can be used in which of the below options (choose all that apply):

  • Incidents
  • Record Producer
  • Scratch Pad
  • Order Guides
  • Catalog Items
  • REST API
  • Scripted API
  • SOAP API
A

Record Producer, Order Guides, Catalog Items

175
Q

What are the UI components of a homepage?

  • Banner, Content Pane, Header, Footer and Application Navigator
  • Banner, Content Pane, Header and Application Navigator
  • Banner, Content Pane and Application Navigator
A

Banner, Content Pane and Application Navigator

176
Q

A gauge can be added to which of the below mentioned components in an ServiceNow instance?

  • Report
  • Banner
  • List
  • Home Page
A

Home Page

177
Q

What module in the Service Catalog application does an Administrator access to begin creating a new item?

  • Maintain Categories
  • Maintain Items
  • Content Items
A

Maintain Items

178
Q

In a workflow, what is the workflow timeline?

  • It provides a complete time-based display of logs associated with workflow.
  • An automation block such as approvals, conditions, notifications, tasks, timers and utilities
  • Shows the progress of a workflow. It provides a complete time-based display of activities associated with workflow context.
  • Defines unique key for record. If record found, import will update the record. If not found, import will create a new record.
A

Shows the progress of a workflow. It provides a complete time-based display of activities associated with workflow context.

179
Q

How to make a field mandatory at data base level, before updating or inserting?

  • Data Policy
  • Clients Scripts
  • UI Policy
A

Data Policy

180
Q

What table is used to store SLAs in a ServiceNow instance?

  • u_sla
  • sla
  • task_sla
A

task_sla

181
Q

How can an admin view/edit the dictionary for a particular field in ServiceNow?

  • Schema Map
  • Right click the field and click configure Dictionary
  • Data Dictionary
  • Configure Label
A

Right click the field and click configure dictionary

182
Q

Which one of the following statements describe the contents of the Configuration Management Database (CMDB)?

  • The CMDB contains data about tangible and intangible business assets
  • The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
  • The CMDB archives all Service Management PaaS equipment metadata and usage statistics
  • The CMDB contains ITIL process data pertaining to configuration items
A

The CMDB contains data about tangible and intangible business assets

183
Q

You can add new columns to base table incident in ServiceNow instance?
Yes/No

A

Yes. Only users with role “admin” can add new columns to base table.

184
Q

Button, Related Links and Context Menu are part of?

  • Canvas
  • Form
  • UI Action
  • Client Script
  • UI Page
A

UI Action

185
Q

As a ServiceNow subject matter expert, which of the below are “ServiceNow release cycle” types would you follow?

  • One record stories in the sys_user_group table; and, it’s a collection of users who share a common purpose.
  • System import sets > load data
  • Feature release, patch release and hot fix.
  • Enables admins to set mandatory and read only states for fields and can enforce data consistency across applications. You can set import data as read only. ex. user info
A

Feature release, patch release and hot fix.

186
Q

Smith wants to hide a table from the report console. How can it be done?

  • By default, all tables shall be shown in reports module.
  • Write an ACL on the table with operation as ‘Report On’ and restrict
  • Go to reports module and configure the allowed tables to report on
  • Write an ACL on the table with operation as ‘Report for’ and restrict
A

Write an ACL on the table with operation as ‘Report On’ and restric

187
Q

Which of the below is the pause condition for incident SLA?

  • Hold
  • Until
  • Pause
  • Awaiting
  • Wait
A

Awaiting

188
Q

What are the benefits of using groups in ServiceNow?

  • Permissions and Access - simplified ability to assign permissions
  • Identifies a subset of users for roles and skill assignment
  • Provide a reference for alerts and notifications
  • All of the given options
A

All of the given options

189
Q

Which module displays a list of tasks assigned to a user’s group, but not yet assigned to an individual user?

  • My Teams Work
  • My Groups Task
  • My Groups Work
  • My Teams Task
A

My Groups Work

190
Q

According to any vanilla ServiceNow instance, which of the following is true?

  • Deleted system tables will be created again during an instance upgrade.
  • System tables cannot be deleted
  • When moved from left to right slush bucket, reference fields get deleted
  • System tables can be deleted by the user with itil role
  • System tables can be deleted by the administrator
A

System tables cannot be deleted

191
Q

SLM module configures which of the following? (Pick 3)

  • SLA
  • OLA
  • UC
  • INC
A
  • SLA
  • OLA
  • UC
192
Q

Which of the following are valid query operators for filter conditions in ServiceNow: (pick 4)

  • ANYTHING
  • STARTSWITH
  • ENDSWITH
  • ISINVALID
  • ISVALID
  • ISNOTEMPTY
A
  • ANYTHING
  • STARTSWITH
  • ENDSWITH
  • ISNOTEMPTY
193
Q

Which of the following types of client scripts are supported in ServiceNow?

  • onSubmit
  • onUpdate
  • onClick
  • onChange
  • onCellEdit
  • onLoad
  • onEdit
  • onSave
A
  • onSubmit
  • onChange
  • onCellEdit
  • onLoad
194
Q

What role is used by Admin for adding or removing fields from the list?

  • personalize_list
  • form_user
  • security_admin
A

personalize_list

195
Q

Choose the variables that you can add when you create a catalog item from below list of fields types:

  • multiple choice
  • single line text
  • Radio Button
  • choice list
  • checkbox
  • multi-line text
A
  • multiple choice
  • single line text
  • choice list
  • checkbox
  • multi-line text
196
Q

Which of the following statement is TRUE for a field on an audited table?

  • Add”no_audit = 0” to attribute for exclude from auditing
  • Add “no_audit = true” to attribute for exclude from auditing
A

Add “no_audit = true” to attribute for exclude from auditing

197
Q

What is a characteristic of importing data into ServiceNow?

  • Coalesce fields are used only after running transform
  • An existing Transform Map can be used one time on the same import set
  • An existing Transform Map can be used multiple times on the same import set
  • An existing Transform Map can be used only once on the same import set.
  • An existing Transform Map can be used only once on a different import set.
A

An existing Transform Map can be used multiple times on the same import set

198
Q

Which one statement correctly describes Access Control rule evaluation?

  • Rules are evaluated from the general to the specific, so a table rule must be active to continue.
  • If a row level rule and a field level rule exist, neither of the rules must be true before an operation is allowed
  • If a row level rule and field level rule exist, both rules must be true before an operation is allowed.
  • If a row level rule and field level rule exist, both rules must be false before an operation is allowed.
  • Rules are evaluated using roles. The role with the most permissions evaluates the rules first
  • If more than one rule applies to a row, the older rule is evaluated first.
A

If a row level rule and field level rule exist, both rules must be true before an operation is allowed.

199
Q

How to differentiate SLA, OLA and underpinning contracts based on which options below?

  • Last date of execution
  • sys_id
  • Status
  • Type
  • configuration item
  • Number of executions
  • meta-type
A

Type

200
Q

Until Orlando, how many types of Reference qualifiers does ServiceNow support?

  • 4
  • 3
  • 1
  • 6
  • 8
  • 2
A

3

201
Q

Where are customizations done on ServiceNow instance stored?

  • sys_update_xml
  • sys_update_set
  • sys_update
A

sys_update_xml

202
Q

To generate task based records through service request which is the correct option below?

  • Record Producer
  • UI Policy
  • Business Rule
  • Service Catalog
  • UI Action
A

Record Producer

203
Q

From the user menu in ServiceNow instance, which actions can a user select (choose three)?

  • Approve Records
  • Order from Service Catalog
  • Send Notifications
  • Log Out From ServiceNow
  • Impersonate Users
  • Elevate Roles
A
  • Log Out From ServiceNow
  • Impersonate Users
  • Elevate Roles
204
Q

What are two of the settings that can be made in the contextual security manager?

  • Ability to change release datas and manage group personnel
  • Ability to disable applications and to set the maximum notification size
  • Ability to specify the attachment file types
  • Ability to change release datas and restrict automatic notifications
  • Ability to set the maximum attachment size
A
  • Ability to specify the attachment file types

- Ability to set the maximum attachment size

205
Q

Is it true that a user with security_admin role can only grant security_admin role to other users?

  • This is true starting in New York Version
  • This is true starting in Madrid Version
  • This is true starting in Kingston Version
  • This is true starting in Orlando Version
  • This is true starting in London Version
A

This is true starting in London Version

206
Q

Out of the below listed applications, which will not run natively on smartphones?

  • Service Catalog
  • Self-Service
  • Workflow
A

Workflow

207
Q

What is the sequence of conditions in ServiceNow SLA definition?

  • Begin, Hold, Halt
  • Start, Pause, Stop
  • Start, Hold, Halt
  • Start, In Progress, Stop
A

Start, Pause, Stop

208
Q

What does a request number in Service Catalog represent?

  • the task to complete
  • the order number
  • the individual item in the order
A

the order number

209
Q

Which one of the following statements is true?

  • Task table cannot extend
  • Task table can be extended and it can extend any other table
  • Task table can be extended and it cannot extend any other table
A

Task table can be extended and it cannot extend any other table

210
Q

How do I turn on email notifications in ServiceNow?

  • Go to ‘Email’ under the ‘System Properties’ menu. You will see a checkbox in the properties page ‘Enable email sending (SMTP)’
  • Go to ‘Email’ under ‘System Properties’ menu. You will see a radio button on the properties page ‘Enable email sending (SMTP)’
  • Go to ‘Email’ under the ‘System Properties’ menu. You will see a dropdown field ‘Enable email sending (SMTP)’
  • Go to ‘Email’ under ‘Application Properties’ menu. you will see a checkbox on the properties page ‘Enable email sending (SMTP)’
A

Go to ‘Email’ under the ‘System Properties’ menu. You will see a checkbox in the properties page ‘Enable email sending (SMTP)’

211
Q

Identify the port number used for LDAP and LDAPS:

  • 389 and 639
  • 389 and 636
A

389 and 636

212
Q

Which of the following statements below describes the relationship between incident table and task table?

  • The incident table extends the task table
  • The task table extends the incident table
  • The task table is the child of the incident table
  • The incident table is the parent of the task
  • The incident table is extended by task table
A

The incident table extends the task table

213
Q

Which is true regarding Knowledge Base?

  • In a Knowledge Base, articles are grouped according to their created dates
  • In a Knowledge Base, articles are grouped according to months of creation
  • In a Knowledge Base, articles are grouped according to views
  • In a Knowledge Base, articles are grouped according to users who created them
  • In a Knowledge Base, articles are grouped according to user roles who created them
  • In a Knowledge Base, articles are grouped according to approval dates
  • In a Knowledge base, articles are grouped according to categories
A

In a Knowledge base, articles are grouped according to categories

214
Q

What defines conditions that are evaluated against users to determine which users can access Service Catalog Items?

  • Tables and Forms
  • Palette Tabs
  • User Criteria
A

User Criteria

215
Q

What is the important factor to remember when a user is creating catalog variable?

  • Catalog Variables are global by default only for users with “catalog_admin” role
  • Catalog Variables are global by default
A

Catalog Variables are global by default

216
Q

Which of the following can be performed by inbound email action?

  • Execute a scheduled script
  • Submit Service Catalog request
  • Create or update task record
  • Validate a form
  • Call a client callable script
A

Create or update task record

217
Q

Which of the below is not a list interface element?

  • Fields
  • Column Headings
  • Title Bar
  • Gauge
A

Gauge

218
Q

What defines how departments work together to meet the service level requirements of documented in an SLA?

  • Underpinning Contract (UC)
  • Service Level Agreement (SLA)
  • Metrics
  • Operational Level Agreement (OLA)
A

Operational Level Agreement (OLA)

219
Q

If the system administrator wants to modify the homepage, which of the following links on the page indicated that this can be done?

  • Make Gauge
  • Change Layout
  • Add Context
A

Change Layout

220
Q

Which of the following contains tabs for accessing workflows that are being edited or created?

  • Canvas Tabs
  • Many to many
  • Select Box
  • Transition
A

Canvas Tabs

221
Q

What capabilities does Knowledge management provide to end users (with no roles) in a ServiceNow instance?

  • edit articles
  • view articles
  • create articles
  • delete articles
A
  • edit articles

- view articles

222
Q

What details does a knowledge article hold? (select all that apply)

  • All of the below
  • User Solutions
  • User information
  • Troubleshooting tips
  • Known errors
A
  • User Solutions
  • Troubleshooting tips
  • Known errors
223
Q

SLA, OLA and UC are related to?

  • Knowledge Base
  • Home Page
  • Service Level Management
  • Incident Management
A

Service Level Management

224
Q

Is it true that System upgrade schedule auto-updates an existing MID server to the latest build on a ServiceNow instance?
-T/F

A

False.

225
Q

Knowledge process consists of which of the below components?

  • document creation, approval and review from SMEs
  • document creation, approval and review from SMEs and publishing
A

document creation, approval and review from SMEs and publishing

226
Q

ServiceNow provides customers with a dedicated database, application and data isolation using which of the following models?

  • Hybrid Cloud
  • Multi-tenant
  • Single-tenant
A

Single-tenant

227
Q

The baseline Service Catalog homepage contains links to which of the following components?

  • Record Producers, Order Guides, and Item Variables
  • Order Guides, Item Variables, and Workflows
  • Order Guides, Catalog Items and Workflows
  • Record Producers, Order Guides and Catalog Items
A

Record Producers, Order Guides and Catalog Items

228
Q

Which of the following statements holds true for Service Catalog categories?

  • Users with the admin or cat_admin roles can view categories only if there is an active item in the category and Availability is set to either Desktop or Both.
  • Users with the admin or catalog_admin roles can view categories only if there is an active item in the category and Availability is set to either Desktop or both.
A

Users with the admin or catalog_admin roles can view categories only if there is an active item in the category and Availability is set to either Desktop or both.

229
Q

Which of the following concepts are associated with the ServiceNow CMDB? (choose 4)

  • The Dependency View
  • Service Processes
  • Tables and Fields
  • Multi tenant and single instance
  • User Permissions
  • A database
A
  • The Dependency View
  • Service Processes
  • Tables and Fields
  • A database
230
Q

What authentication modes are used in a ServiceNow REST web service?

  • OAUTH 2.0
  • Mutual Authentication
  • OATH 2.0 and mutual authentication
  • Basic authentication
A
  • OAUTH 2.0

- Basic authentication

231
Q

Which of the below components runs on server side on the ServiceNow instance? (select 3)

  • Business Rule
  • UI
  • Script Include
  • Data Policy
  • UI Policy
  • Client Script
A
  • Business Rule
  • Script Include
  • Data Policy
232
Q

What purpose does Client Transaction Time plugin serve in ServiceNow?

  • It delete client transactions details
  • It enhances the system logs by providing additional information about the durations of transactions
  • It enables to log a message in ServiceNow
A

It enhances the system logs by providing additional information about the durations of transactions

233
Q

Which of the following protocol is used for create, update and delete incident through emails?

  • HTTP
  • SOAP
  • POP3
  • IMAP
  • SMTP
A

POP3

234
Q

An outbound SOAP message is defined. Which function can invoke the SOAP message?

  • Data policy
  • UI policy
  • UI Macros
  • UI Action
  • Data Policy
A

UI Action

235
Q

Which of the following statement is TRUE about sys_dictionary?

  • sys_dictionary is a table where all the details about all ServiceNow base tables are stored
  • The system dictionary is a table called Dictionary Entry [sys_dictionary], that contains details for each custom table and the definition for every column on custom table in an instance
  • The system dictionary is a table called Dictionary Entry [sys_dictionary], that contains details for each table and the definition for every column on each table in an instance
A

The system dictionary is a table called Dictionary Entry [sys_dictionary], that contains details for each table and the definition for every column on each table in an instance

236
Q

Which of the following is used to initiate a flow?

  • Core Action
  • A spoke
  • Scheduled job
  • Business Rule
  • Data Policy
  • An Event
  • UI policy
  • Trigger
A

Trigger

237
Q

You will see a text area widget where you can add conditional expressions to your ACL. It is known as ____.

  • SLA Condition Evaluation
  • Conditional Expressions
  • Content Frame
  • Dynamic Expression
  • Annotations
  • Filters
A

Conditional Expressions

238
Q

What is the purpose of a formatter in ServiceNow instance?

  • Formatter is a set of conditions applied to a table to help find and work with data
  • Formatter is a form element used to display information that is not a field in the record
  • Formatter allows you to populate fields automatically
  • A formatter allows you to configure applications on your instance
A

-Formatter is a form element used to display information that is not a field in the record

239
Q

Form Context Menu provides a graphical representation of other tables related to a specific Table. True/False?

A

False

240
Q

Which method is used to check if the object is null or contains an empty string?

  • null()
  • empty()
  • isEmpty()
  • isNull()
  • false()
  • nil()
A

nil()

241
Q

Out of the below, which aren’t captured in an update set by default? (pick 3)

  • form views
  • scheduled jobs
  • user/group records
  • CI modifications
A
  • scheduled jobs
  • user/group records
  • CI modifications
242
Q

Which one of the following is a true characteristic for workflows in service catalog?

  • Workflows can have multiple rounds of approval actions
  • only one rollback activity is allowed in a workflow
  • the start & end activities in workflows can be changed
  • workflows can have a maximum of five rounds of approval actions
A

only one rollback activity is allowed in a workflow

243
Q

Which role will a user require to initiate the setup of Agent Intelligence?

  • agent_admin
  • Admin or ml_admin
  • security_admin
A

Admin or ml_admin

244
Q

On any ServiceNow instance, which of the following allows a user to edit field values in a list without opening the form?

  • Edit Menu
  • List Editor
  • Data Editor
  • Form Designer
A

List Editor

245
Q

Use___to create reports by modify an existing report, or create a new report from scratch.

  • Report App
  • Report Designer
  • Report Maker
  • Dependency Views
  • Report_operator
  • Service Catalog
A

Report Designer

246
Q

Which protocol is used to send outbound emails from ServiceNow?

  • SMTP
  • IMAP
A

SMTP

247
Q

ServiceNow supports which of the following authentication methods?

  • All of the below
  • Basic Auth
  • LDAP and OAuth
  • Token
  • LDAP
  • OAuth
  • None of these
A

All of the below

248
Q

Which table stores roles for a particular user in ServiceNow instance?

  • imp_user
  • sys_role
  • user_role
  • sys_user_has_role
A

sys_user_has_role

249
Q

What is the order of Business rule to run?

  • Display, Before, Query, After
  • Before, Query, After, Display
  • Query, Display, Before, After
A

Query, Display, Before, After

250
Q

A variable set is a modular unit of variables that “CAN BE” shared between catalog items. True/False?

A

True

251
Q

Which of the following statement is true about ServiceNow LDAP?

  • ServiceNow LDAP has read and delete access to customers AD
  • ServiceNow LDAP has read, write and delete access to customers AD
  • ServiceNow LDAP has read and write access to customers AD
  • ServiceNow LDAP has only read access to customers AD
A

ServiceNow LDAP has only read access to customers AD

252
Q

Which of the following statement describes the purpose of an Order Guide in ServiceNow platform?

  • Order guide provide a list of guidelines for Administrators on how to set up item variables
  • Order guide restrict the number of items in an order to only one item per request
  • Order guide provides the ability to order multiple, related items as one request
A

Order guide provides the ability to order multiple, related items as one request

253
Q

Which property prevents users from creating homepages or editing existing ones when set to true?

  • com.glideapp.home.block_homepages
  • com.glideapp.home.disable_homepages
  • com.glideapp.home.lock_homepages
  • com.glideapp.home.deprecate_homepages
A

com.glideapp.home.deprecate_homepages

254
Q

When flow action is cancelled in Flow Designer, which property can be used to set a time value that overrides the default timeout?

  • com.glide.cs.fdva.interactive.timeout
  • Help Panel
  • com.glide.cs.fdih.interactive.timeout
  • com.glide.cs.fdih.override.timeout
A

com.glide.cs.fdih.interactive.timeout

ServiceNow Learning (3 decks)

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