Fundamentals Quiz Questions Flashcards
Which is the primary way to interact with the applications and data in a ServiceNow instance?
- Service Portal
- Workspace
- Now Platform UI
- Now Mobile
- Now Platform UI (user interface)
A role is a:
- set of users delegated to perform different tasks
- collection of tasks
- set of members to a subscription
- collection of permissions
- set of users who share a common purpose
- individual to whom you have granted access to your ServiceNow instance
- Collection of permissions
A group is a:
- set of users who share a common purpose
- collection of permissions
- collection of tasks
- individual to whom you have granted access to your ServiceNow instance
- set of members to a subscription
- set of users delegated to perform different tasks
- Set of users who share a common purpose
The Now Platform is an example of which cloud computing model?
- software-as-a-service (SaaS)
- platform-as-a-service (PaaS)
- application platform-as-a-service (aPaaS)
- infrastucture-as-a-service (IaaS)
- Application Platform – as – a – Service (aPaas)
Which of the following workflow types does the Now Platform provide? Select 3
- employee
- customer
- end user
- information technology (IT)
- Employee
- Customer
- Information Technology (IT)
What are the three main screen elements of the Now Platform User Interface?
- banner frame
- application frame
- application navigator
- banner content
- content frame
- Banner Frame
- Application Navigator
- Content Frame
Which of the following would be included in the results when entering “service” in the Navigation Filter? Select 2
- Only applications with a name containing “service”
- All modules and sections within the Service Desk application
- Only applications, sections, and modules with names containing “service”
- Any module with a name containing “services”
- All modules and sections within the Service Desk application
- Any module with a name containing “services”
What do you select to personalize the system settings of the Now Platform user interface?
- magnifying glass
- question mark
- gear
- logo
- Gear
Which of the following are ways to create a favorite? Select 3
- Drag the breadcrumbs of a filtered list to the favorites tab
- Drag an individual record to the favorites tab
- Select the personalization gear icon
- Select the star of its corresponding section
- Select the star of its corresponding application or module
- Drag the breadcrumbs of a filtered list to the favorites tab
- Drag an individual record to the favorites tab
- Select the star of its corresponding application or module
What is selected to impersonate another user?
- user menu
- application navigator
- system settings
- magnifying glass
- User Menu
You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?
- expand every application in the all applications tab
- select the record from the history tab
- navigate back to its corresponding list
- impersonate another user
- Select the record from the History Tab
Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors? Select 2
- system properties > basic configuration UI16
- system properties > my company
- guided setup > ITSM guided setup
- team development > properties
- System Properties > Basic Configuration UI16
- Guided Setup > ITSM Guided Setup
What branding features can be configured? Select 4
- Navigator responses
- Banner image, text, and colors
- Navigator position
- Navigator background and text colors
- Browser tab title
- System date/time formatting
- Banner image, text, and colors
- Navigator background and text colors
- Browser tab title
- System date/time formatting
What are some of the benefits often recognized by branding your instance? Select 3
- Reduce service desk calls
- Accelerate adoption rates
- Create a shared identity
- Gain user trust
- Share comprehensive assignment rules
- Accelerate adoption rates
- Create a shared identity
- Gain user trust
Lists provide context menus at three different levels. What are the names of those context menus?
- List Filter Context Menu
- List Title Menu
- List Fields Context Menu
- List Description Menu
- List Column Context Menu
- List Title Menu
- List Fields Context Menu
- List Column Context Menu
A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:
- Column Headings
- Field Values
- Breadcrumbs
- Title Bars
- Breadcrumbs
Which menu can users access to display actions that involve creating quick reports, configuring lists, and export data?
- Column Context Menu
- Record Context Menu
- Value Context Menu
- List Context Menu
- Column Context Menu
Which search feature can be used to help narrow down search results in ServiceNow
- Context Finder
- Wildcard Characters
- Platform Locator
- Containers
- Wildcard Characters
A column in a list represents what in the ServiceNow instance?
- A Record
- A Field
- A Filter
- A List
- A Field
Which menu provides options related to viewing, configuring, creating favorites, and saving form data?
- Form Context Menu
- Form Layout Menu
- Form Personalization Menu
- Form column Menu
- Form Context Menu
What allows users to see a time stamped history of all actions taken within a record?
- Form History
- Activity Stream
- Favorites
- Form Activity
- Activity Stream
Which field type displays records from another table?
- Reference
- Choice
- String
- Attachments
- Reference
When using Form Designer, icons presented on each field include which of the following? Select 3
- Edit icon
- Reference icon
- Field icon
- Remove icon
- Handle icon
- Edit icon
- Remove icon
- Handle icon
A field can be added to a table and form by accessing which part of the Form Designer interface?
- Form Settings
- Field Navigator
- Form Views
- Field Formatter
- Field Navigator
Different form templates can be applied to a form by accessing the:
- Template Creator
- Template Editor
- Toggle Template Views
- Template Bar
- Template Bar
Which of the following is a best practices when configuring Assignment Rules or Predictive Intelligence? Select 4
- Setting an Assignment group and User based on Category and Subcategory
- Setting a User based on Category and Subcategory
- Setting an Assignment Group and User based on the Short Description
- Setting an Assignment Group based on Category and Subcategory
- Setting an Assignment Group based solely on Subcategory (Category = None)
- Setting an Assignment group and User based on Category and Subcategory
- Setting a User based on Category and Subcategory
- Setting an Assignment Group and User based on the Short Description
- Setting an Assignment Group based on Category and Subcategory
Which of the following are ways to collaborate with team members on tasks? Select 4
- User presence
- Additional comments
- Activity stream
- Connect chat
- Comments
- User presence
- Activity stream
- Connect chat
- Comments
Which tab contains the activity stream for a task?
- Conflicts
- Notes
- Related Records
- Resolution Information
- Notes
Which of the following best describes tasks? Select 3
- Tasks lead to quicker resolution times
- Tasks can only be performed once
- Tasks are repeatable processes
- Tasks minimize the possibility of human error
- Tasks lead to quicker resolution times
- Tasks are repeatable processes
- Tasks minimize the possibility of human error
To see the notifications that are currently defined on the Now Platform, you can navigate to:
- System Notification > Email > Notifications
- System Definitions > Notifications
- System Notifications > Definitions
- Notifications > Email > System Notifications
- System Notification > Email > Notifications
When configuring an email notification, where can you choose field values from the record to include within the message?
- Select Fields Pane
- Select Variables
- Variables Context Menu
- Platform Variables
- Select Variables
Which three tabs are used to configure an email notification? Select 3
- What it will contain
- When to send
- Who will receive
- Which email template
- What the subject is
- When to send
- Who will receive
- What it will contain
Which feature allows users to manage which notifications they receive about various activities occurring in the platform?
- Now on Now
- Subscriptions
- Platform Chat
- ServiceNow Mobile
- Subscriptions