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servicenow learning > Fundamentals Quiz Questions > Flashcards

Fundamentals Quiz Questions Flashcards

1
Q

Which is the primary way to interact with the applications and data in a ServiceNow instance?

  • Service Portal
  • Workspace
  • Now Platform UI
  • Now Mobile
A
  • Now Platform UI (user interface)
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2
Q

A role is a:

  • set of users delegated to perform different tasks
  • collection of tasks
  • set of members to a subscription
  • collection of permissions
  • set of users who share a common purpose
  • individual to whom you have granted access to your ServiceNow instance
A
  • Collection of permissions
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3
Q

A group is a:

  • set of users who share a common purpose
  • collection of permissions
  • collection of tasks
  • individual to whom you have granted access to your ServiceNow instance
  • set of members to a subscription
  • set of users delegated to perform different tasks
A
  • Set of users who share a common purpose
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4
Q

The Now Platform is an example of which cloud computing model?

  • software-as-a-service (SaaS)
  • platform-as-a-service (PaaS)
  • application platform-as-a-service (aPaaS)
  • infrastucture-as-a-service (IaaS)
A
  • Application Platform – as – a – Service (aPaas)
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5
Q

Which of the following workflow types does the Now Platform provide? Select 3

  • employee
  • customer
  • end user
  • information technology (IT)
A
  • Employee
  • Customer
  • Information Technology (IT)
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6
Q

What are the three main screen elements of the Now Platform User Interface?

  • banner frame
  • application frame
  • application navigator
  • banner content
  • content frame
A
  • Banner Frame
  • Application Navigator
  • Content Frame
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7
Q

Which of the following would be included in the results when entering “service” in the Navigation Filter? Select 2

  • Only applications with a name containing “service”
  • All modules and sections within the Service Desk application
  • Only applications, sections, and modules with names containing “service”
  • Any module with a name containing “services”
A
  • All modules and sections within the Service Desk application
  • Any module with a name containing “services”
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8
Q

What do you select to personalize the system settings of the Now Platform user interface?

  • magnifying glass
  • question mark
  • gear
  • logo
A
  • Gear
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9
Q

Which of the following are ways to create a favorite? Select 3

  • Drag the breadcrumbs of a filtered list to the favorites tab
  • Drag an individual record to the favorites tab
  • Select the personalization gear icon
  • Select the star of its corresponding section
  • Select the star of its corresponding application or module
A
  • Drag the breadcrumbs of a filtered list to the favorites tab
  • Drag an individual record to the favorites tab
  • Select the star of its corresponding application or module
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10
Q

What is selected to impersonate another user?

  • user menu
  • application navigator
  • system settings
  • magnifying glass
A
  • User Menu
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11
Q

You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?

  • expand every application in the all applications tab
  • select the record from the history tab
  • navigate back to its corresponding list
  • impersonate another user
A
  • Select the record from the History Tab
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12
Q

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors? Select 2

  • system properties > basic configuration UI16
  • system properties > my company
  • guided setup > ITSM guided setup
  • team development > properties
A
  • System Properties > Basic Configuration UI16

- Guided Setup > ITSM Guided Setup

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13
Q

What branding features can be configured? Select 4

  • Navigator responses
  • Banner image, text, and colors
  • Navigator position
  • Navigator background and text colors
  • Browser tab title
  • System date/time formatting
A
  • Banner image, text, and colors
  • Navigator background and text colors
  • Browser tab title
  • System date/time formatting
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14
Q

What are some of the benefits often recognized by branding your instance? Select 3

  • Reduce service desk calls
  • Accelerate adoption rates
  • Create a shared identity
  • Gain user trust
  • Share comprehensive assignment rules
A
  • Accelerate adoption rates
  • Create a shared identity
  • Gain user trust
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15
Q

Lists provide context menus at three different levels. What are the names of those context menus?

  • List Filter Context Menu
  • List Title Menu
  • List Fields Context Menu
  • List Description Menu
  • List Column Context Menu
A
  • List Title Menu
  • List Fields Context Menu
  • List Column Context Menu
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16
Q

A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:

  • Column Headings
  • Field Values
  • Breadcrumbs
  • Title Bars
A
  • Breadcrumbs
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17
Q

Which menu can users access to display actions that involve creating quick reports, configuring lists, and export data?

  • Column Context Menu
  • Record Context Menu
  • Value Context Menu
  • List Context Menu
A
  • Column Context Menu
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18
Q

Which search feature can be used to help narrow down search results in ServiceNow

  • Context Finder
  • Wildcard Characters
  • Platform Locator
  • Containers
A
  • Wildcard Characters
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19
Q

A column in a list represents what in the ServiceNow instance?

  • A Record
  • A Field
  • A Filter
  • A List
A
  • A Field
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20
Q

Which menu provides options related to viewing, configuring, creating favorites, and saving form data?

  • Form Context Menu
  • Form Layout Menu
  • Form Personalization Menu
  • Form column Menu
A
  • Form Context Menu
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21
Q

What allows users to see a time stamped history of all actions taken within a record?

  • Form History
  • Activity Stream
  • Favorites
  • Form Activity
A
  • Activity Stream
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22
Q

Which field type displays records from another table?

  • Reference
  • Choice
  • String
  • Attachments
A
  • Reference
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23
Q

When using Form Designer, icons presented on each field include which of the following? Select 3

  • Edit icon
  • Reference icon
  • Field icon
  • Remove icon
  • Handle icon
A
  • Edit icon
  • Remove icon
  • Handle icon
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24
Q

A field can be added to a table and form by accessing which part of the Form Designer interface?

  • Form Settings
  • Field Navigator
  • Form Views
  • Field Formatter
A
  • Field Navigator
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25
Q

Different form templates can be applied to a form by accessing the:

  • Template Creator
  • Template Editor
  • Toggle Template Views
  • Template Bar
A
  • Template Bar
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26
Q

Which of the following is a best practices when configuring Assignment Rules or Predictive Intelligence? Select 4

  • Setting an Assignment group and User based on Category and Subcategory
  • Setting a User based on Category and Subcategory
  • Setting an Assignment Group and User based on the Short Description
  • Setting an Assignment Group based on Category and Subcategory
  • Setting an Assignment Group based solely on Subcategory (Category = None)
A
  • Setting an Assignment group and User based on Category and Subcategory
  • Setting a User based on Category and Subcategory
  • Setting an Assignment Group and User based on the Short Description
  • Setting an Assignment Group based on Category and Subcategory
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27
Q

Which of the following are ways to collaborate with team members on tasks? Select 4

  • User presence
  • Additional comments
  • Activity stream
  • Connect chat
  • Comments
A
  • User presence
  • Activity stream
  • Connect chat
  • Comments
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28
Q

Which tab contains the activity stream for a task?

  • Conflicts
  • Notes
  • Related Records
  • Resolution Information
A
  • Notes
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29
Q

Which of the following best describes tasks? Select 3

  • Tasks lead to quicker resolution times
  • Tasks can only be performed once
  • Tasks are repeatable processes
  • Tasks minimize the possibility of human error
A
  • Tasks lead to quicker resolution times
  • Tasks are repeatable processes
  • Tasks minimize the possibility of human error
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30
Q

To see the notifications that are currently defined on the Now Platform, you can navigate to:

  • System Notification > Email > Notifications
  • System Definitions > Notifications
  • System Notifications > Definitions
  • Notifications > Email > System Notifications
A
  • System Notification > Email > Notifications
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31
Q

When configuring an email notification, where can you choose field values from the record to include within the message?

  • Select Fields Pane
  • Select Variables
  • Variables Context Menu
  • Platform Variables
A
  • Select Variables
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32
Q

Which three tabs are used to configure an email notification? Select 3

  • What it will contain
  • When to send
  • Who will receive
  • Which email template
  • What the subject is
A
  • When to send
  • Who will receive
  • What it will contain
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33
Q

Which feature allows users to manage which notifications they receive about various activities occurring in the platform?

  • Now on Now
  • Subscriptions
  • Platform Chat
  • ServiceNow Mobile
A
  • Subscriptions
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34
Q

Where can users set their notification subscription preferences?

  • Notification settings
  • System settings
  • Subscription settings
  • Email settings
A
  • System settings
35
Q

Notifications in the Now Platform occur through which of the following methods? Select 3

  • Virtual Helper
  • Email
  • Meeting Invitation
  • SMS
  • Workplace Chat
A
  • Email
  • SMS
  • Meeting Invitation
36
Q

Select the visualization types that can be generated from a list of records. Select 2

  • Pie chart
  • Bar chart
  • Single score
  • Line chart
A
  • Pie chart

- Bar chart

37
Q

Which phase of the report designer lets you choose a color scheme for the report visualization?

  • Configure
  • Data
  • Type
  • Style
A
  • Style
38
Q

Which phase of the report designer lets you define the group by attribute?

  • Style
  • Type
  • Configure
  • Data
A
  • Configure
39
Q

Which of the following are valid report sharing options? Select 5

  • Add to homepage
  • Publish
  • Export to PDF
  • Add to dashboard
  • Clone
  • Schedule
  • Share
A
  • Publish
  • Export to PDF
  • Add to dashboard
  • Schedule
  • Share
40
Q

What is the recommended way to share a report?

  • Download as PDF
  • Email as attachment
  • Share the report
  • Publish to an instance URL
A
  • Share the report
41
Q

By default, a report is shared with:

  • All users and groups
  • All roles
  • Only groups that the report creator belongs to
  • The report creator only
A
  • The report creator only
42
Q

Which of the following are ways an end user can leave feedback about an article? Select 3

  • Leave a comment on the article
  • Give a 1-5 star rating
  • Fill out an article quality index checklist
  • Mark the article as helpful or not helpful
  • Fill out the knowledge quality survey
A
  • Leave a comment on the article
  • Give a 1-5 star rating
  • Mark the article as helpful or not helpful
43
Q

Which feature allows end users to post questions and answer other user questions?

  • Neighborhoods
  • Social FAQ
  • Social Q&A
  • Ask ServiceNow
A
  • Social Q & A
44
Q

What item in the Knowledge Management Service Portal displays articles that have the highest percentage of users marking them helpful?

  • Featured
  • Most Helpful
  • Most Useful
  • Most Viewed
A
  • Most Useful
45
Q

What is the best way to share a knowledge article with another user?

  • A permalink
  • Sharing the keywords
  • Taking a screenshot
  • Copying and pasting the text
A
  • A permalink
46
Q

Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3

  • Integrating with a WebDev compliant source
  • Via e-mail to a defined knowledge e-mail address
  • Creating articles directly in the ServiceNow platform
  • Importing Microsoft Word files
A
  • Integrating with a WebDev compliant source
  • Creating articles directly in the ServiceNow platform
  • Importing Microsoft Word files
47
Q

If the end user wants to report an incident, where do they navigate on the service portal?

  • In the Infrastructure Services Category in the Service Catalog
  • In the Software Category in the Service Catalog
  • In the Quick Links Category in the Service Catalog
  • In the Can We Help You? Category in the Service Catalog
A
  • In the Can We Help You? Category in the Service Catalog
48
Q

What are the two options to define the fulfillment process for a service catalog item?

  • Plan
  • Flow
  • Roadmap
  • Workflow
A
  • Flow

- Workflow

49
Q

When using the Service Portal, how do end users typically access the service catalog?

  • Under System Status
  • Under Request Something
  • In the Knowledge Base
  • In the Community
A
  • Under Request Something
50
Q

Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role manage? Select 3

  • Catalog items
  • Scripting Functions
  • Catalogs
  • Categories
  • Business Rules
A
  • Catalog items
  • Catalogs
  • Categories
51
Q

Where does the System Administrator navigate to edit a catalog item?

  • Maintain Items
  • Create Incident
  • Service Portal
  • Service Catalogs
A
  • Maintain items
52
Q

From the end user’s perspective, how are the products and services in the service catalog organized?

  • Tickets and Requests
  • Task and Subtasks
  • Incidents and Problems
  • Categories and Subcategories
A
  • Categories and Subcategories
53
Q

Which of the following are flow designer triggers? Select 3

  • Application based
  • Record based
  • Schedule based
  • Role based
A
  • Application based
  • Record based
  • Schedule based
54
Q

Which of the following are true regarding Flow Designer actions? Select 3

  • Define when the flow is performed
  • Represent reusable operations for use across multiple flows
  • Can be contained in a spoke
  • Require script to develop
  • Provide the ability to build your own custom actions
A
  • Represent reusable operations for use across multiple flows
  • Can be contained in a spoke
  • Provide the ability to build your own custom actions
55
Q

Which of the following are true regarding Flow Designer? Select 3

  • Provides automation tools
  • Requires scripting experience
  • Integrates with third party systems
  • Saves time
A
  • Provides automation tools
  • Integrates with third party systems
  • Saves time
56
Q

Virtual Agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3

  • Translating languages
  • Answering FAQs
  • Performing diagnostics
  • Providing How-to information
A
  • Answering FAQs
  • Performing diagnostics
  • Providing How-to information
57
Q

The purpose of Virtual Agent is to help users do which of the following? Select 3

  • Perform common work tasks
  • Update financial records
  • Obtain information
  • Make decisions
A
  • Perform common work tasks
  • Obtain information
  • Make decisions
58
Q

Which modules can you use to create a new table? Select 2

  • Import Tables
  • Tables & Columns
  • Tables
  • Create New
A
  • Tables

- Tables and columns

59
Q

What is created by default when you create a new table? Select 2

  • Application menu with the same name as the table label
  • Dashboard to manage the table’s activity
  • Module with the plural of the table label
  • A table specific admin role
A
  • Application menu with the same name as the table label

- Module with the plural of the table label

60
Q

Which elevated role is required to modify access control rules?

  • acl_admin
  • admin
  • security_admin
A
  • Security_admin
61
Q

What types of permissions can be configured in an access control rule? Select 3

  • Users
  • Roles
  • Script that sets the ‘answer’ variable to true or false
  • Groups
  • Conditions
A
  • Roles
  • Script that sets the ‘answer’ variable to true or false
  • Conditions
62
Q

In what order are access controls evaluated?

  • First at the Field level (most specific to most general), then at the Table level (most specific to most general)
  • First at the Table level (most specific to most general), then at the Field level (most specific to most general)
A
  • First at the Table level (most specific to most general), then at the Field level (most specific to most general)
63
Q

Which tool is used to determine relationships between fields in an import set and an existing table?

  • Import Set
  • Coalesce
  • Transform Map
  • Target Table
A
  • Transform Map
64
Q

Which option allows you to update existing Target Table records when importing data from an import set?

  • Transform
  • Mandatory
  • Coalesce
  • Unique
A
  • Coalesce
65
Q

What is a CI? Select 3

  • Tangible entities (hardware, software, servers)
  • Intangible entities (business services, email)
  • Configuration Management Database
  • Configuration Item
  • configuration_admin role
A
  • Configuration Item
  • Tangible entities (hardware, software, servers)
  • Intangible entities (business services, email)
66
Q

What are the three key tables in the CMDB? Select 3

  • CMDB Properties [cmdb_properties]
  • Base Configuration [cmdb]
  • Configuration [cmdb_ci]
  • CI Relationship [cmdb_rel_ci]
  • CMDB Baseline [cmdb_baseline]
A
  • Base Configuration [cmdb]
  • Configuration [cmdb_ci]
  • CI Relationship [cmdb_rel_ci]
67
Q

What represents multiple related request items grouped together as one request?

  • Catalog Item
  • Variable Set
  • Order Guide
  • Record Producer
A
  • Order guide
68
Q

What is created when an order is placed for a catalog item? Select 3

  • A Variable
  • One or more Service Catalog Task (SCTASK) records
  • A Request (REQ) record
  • A Request Item (RITM) record
  • A Variable Set
A
  • One or more Service Catalog Task (SCTASK) records
  • A Request (REQ) record
  • A Request Item (RITM) record
69
Q

Which of the following runs scripts client-side? Select 2

  • Business Rule
  • Script Include
  • UI Policy
  • Client Script
A
  • UI Policy

- Client Script

70
Q

Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried?

  • Business Rule
  • Client Script
  • UI Policy
A
  • Business Rule
71
Q

What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

  • UI Actions
  • Client Script
  • Data Policy
  • UI Policy Action
A
  • UI Policy Action
72
Q

What attributes of a field can a UI policy action change on a form? Select 3

  • Visible/hidden
  • Mandatory
  • Prevent cell editing
  • Read-only
  • Change color
A
  • Visible/Hidden
  • Mandatory
  • Read-only
73
Q

What is an Update Set?

  • A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried
  • Group of one or more changes that can be moved from one instance to another all together
  • A series of tables and fields that store information about the Configuration Items (CIs) owned by your organization
  • One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with is
A
  • Group of one or more changes that can be moved from one instance to another all together
74
Q

What are the steps for applying an update set to an instance? Select 3

  • Copy
  • Retrieve
  • Preview
  • Delete
  • Commit
A
  • Retrieve
  • Preview
  • Commit
75
Q

What types of records are not captured in an update set by default? Select 2

  • Data records
  • Dashboards
  • Business rules
  • Access control rules
  • Homepages
A
  • Data records

- Homepages

76
Q

Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?

  • IntegrationHub
  • Visual Task Boards
  • Flow Designer
  • Service Portal
A
  • IntegrationHub
77
Q

What ServiceNow feature can be used to begin the creation of an application?

  • Guided Application Creator
  • Configuration Management Database (CMDB)
  • IntegrationHub
  • System Dictionary
A
  • Guided Application Creator
78
Q

What protects applications by identifying and restricting access to available files and data?

  • Access Control
  • The admin Role
  • Scope
  • Delegated Development
A
  • Scope
79
Q

What is granted to non-administrators in order for them to be able to develop applications?

  • The itil role
  • Delegated Development
  • Access Control
  • the developer Role
A
  • Delegated Development
80
Q

In order to be used, an event record must be:

  • Cataloged
  • Registered
  • Published
  • Certified
A
  • Registered
81
Q

What are events?

  • A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried
  • Log records indicating something notable has occurred in the system
  • A real-time messaging tool that enables users to chat with individuals and groups
  • Notifications that are sent to users when something occurs that concerns them
A
  • Log records indicating something notable has occurred in the system
82
Q

What are benefits of Now Learning? Select 5

  • Automatically notifies partners, customers, and others when badges are earned
  • Offers learners an opportunity to learn and gain practical experience
  • Offers learners a chance to create personalized Learning Plans
  • Integrates with your Now Profile
  • Offers learners a single source for all of their content, certification, certification maintenance, and profile needs
  • Offers learners a wide breadth of course topics and delivery types
A
  • Offers learners an opportunity to learn and gain practical experience
  • Offers learners a chance to create personalized Learning Plans
  • Integrates with your Now Profile
  • Offers learners a single source for all of their content, certification, certification maintenance, and profile needs
  • Offers learners a wide breadth of course topics and delivery types
83
Q

What are benefits of your Now profile? Select 5

  • Showcases your ServiceNow expertise
  • Updates other social network profiles
  • Acts as a Universal ID across all resources
  • Displays Badges across multiple resources
  • Displays Super Badges by role
  • Allows you to consolidate ServiceNow accounts
A
  • Showcases your ServiceNow expertise
  • Acts as a Universal ID across all resources
  • Displays Badges across multiple resources
  • Displays Super Badges by role
  • Allows you to consolidate ServiceNow accounts

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