Fundamentals Quiz Questions Flashcards

Question 1

Q

Which is the primary way to interact with the applications and data in a ServiceNow instance?

Service Portal
Workspace
Now Platform UI
Now Mobile

Answer

A

Now Platform UI (user interface)

Question 2

Q

A role is a:

set of users delegated to perform different tasks
collection of tasks
set of members to a subscription
collection of permissions
set of users who share a common purpose
individual to whom you have granted access to your ServiceNow instance

Answer

A

Collection of permissions

Question 3

Q

A group is a:

set of users who share a common purpose
collection of permissions
collection of tasks
individual to whom you have granted access to your ServiceNow instance
set of members to a subscription
set of users delegated to perform different tasks

Answer

A

Set of users who share a common purpose

Question 4

Q

The Now Platform is an example of which cloud computing model?

software-as-a-service (SaaS)
platform-as-a-service (PaaS)
application platform-as-a-service (aPaaS)
infrastucture-as-a-service (IaaS)

Answer

A

Application Platform – as – a – Service (aPaas)

Question 5

Q

Which of the following workflow types does the Now Platform provide? Select 3

employee
customer
end user
information technology (IT)

Answer

A

Employee
Customer
Information Technology (IT)

Question 6

Q

What are the three main screen elements of the Now Platform User Interface?

banner frame
application frame
application navigator
banner content
content frame

Answer

A

Banner Frame
Application Navigator
Content Frame

Question 7

Q

Which of the following would be included in the results when entering “service” in the Navigation Filter? Select 2

Only applications with a name containing “service”
All modules and sections within the Service Desk application
Only applications, sections, and modules with names containing “service”
Any module with a name containing “services”

Answer

A

All modules and sections within the Service Desk application
Any module with a name containing “services”

Question 8

Q

What do you select to personalize the system settings of the Now Platform user interface?

magnifying glass
question mark
gear
logo

Question 9

Q

Which of the following are ways to create a favorite? Select 3

Drag the breadcrumbs of a filtered list to the favorites tab
Drag an individual record to the favorites tab
Select the personalization gear icon
Select the star of its corresponding section
Select the star of its corresponding application or module

Answer

A

Drag the breadcrumbs of a filtered list to the favorites tab
Drag an individual record to the favorites tab
Select the star of its corresponding application or module

Question 10

Q

What is selected to impersonate another user?

user menu
application navigator
system settings
magnifying glass

Answer

A

User Menu

Question 11

Q

You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?

expand every application in the all applications tab
select the record from the history tab
navigate back to its corresponding list
impersonate another user

Answer

A

Select the record from the History Tab

Question 12

Q

Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors? Select 2

system properties > basic configuration UI16
system properties > my company
guided setup > ITSM guided setup
team development > properties

Answer

A

System Properties > Basic Configuration UI16

- Guided Setup > ITSM Guided Setup

Question 13

Q

What branding features can be configured? Select 4

Navigator responses
Banner image, text, and colors
Navigator position
Navigator background and text colors
Browser tab title
System date/time formatting

Answer

A

Banner image, text, and colors
Navigator background and text colors
Browser tab title
System date/time formatting

Question 14

Q

What are some of the benefits often recognized by branding your instance? Select 3

Reduce service desk calls
Accelerate adoption rates
Create a shared identity
Gain user trust
Share comprehensive assignment rules

Answer

A

Accelerate adoption rates
Create a shared identity
Gain user trust

Question 15

Q

Lists provide context menus at three different levels. What are the names of those context menus?

List Filter Context Menu
List Title Menu
List Fields Context Menu
List Description Menu
List Column Context Menu

Answer

A

List Title Menu
List Fields Context Menu
List Column Context Menu

Question 16

Q

A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:

Column Headings
Field Values
Breadcrumbs
Title Bars

Answer

A

Breadcrumbs

Question 17

Q

Which menu can users access to display actions that involve creating quick reports, configuring lists, and export data?

Column Context Menu
Record Context Menu
Value Context Menu
List Context Menu

Answer

A

Column Context Menu

Question 18

Q

Which search feature can be used to help narrow down search results in ServiceNow

Context Finder
Wildcard Characters
Platform Locator
Containers

Answer

A

Wildcard Characters

Question 19

Q

A column in a list represents what in the ServiceNow instance?

A Record
A Field
A Filter
A List

Question 20

Q

Which menu provides options related to viewing, configuring, creating favorites, and saving form data?

Form Context Menu
Form Layout Menu
Form Personalization Menu
Form column Menu

Answer

A

Form Context Menu

Question 21

Q

What allows users to see a time stamped history of all actions taken within a record?

Form History
Activity Stream
Favorites
Form Activity

Answer

A

Activity Stream

Question 22

Q

Which field type displays records from another table?

Reference
Choice
String
Attachments

Answer

A

Reference

Question 23

Q

When using Form Designer, icons presented on each field include which of the following? Select 3

Edit icon
Reference icon
Field icon
Remove icon
Handle icon

Answer

A

Edit icon
Remove icon
Handle icon

Question 24

Q

A field can be added to a table and form by accessing which part of the Form Designer interface?

Form Settings
Field Navigator
Form Views
Field Formatter

Answer

A

Field Navigator

Question 25

Q

Different form templates can be applied to a form by accessing the:

Template Creator
Template Editor
Toggle Template Views
Template Bar

Answer

A

Template Bar

Question 26

Q

Which of the following is a best practices when configuring Assignment Rules or Predictive Intelligence? Select 4

Setting an Assignment group and User based on Category and Subcategory
Setting a User based on Category and Subcategory
Setting an Assignment Group and User based on the Short Description
Setting an Assignment Group based on Category and Subcategory
Setting an Assignment Group based solely on Subcategory (Category = None)

Answer

A

Setting an Assignment group and User based on Category and Subcategory
Setting a User based on Category and Subcategory
Setting an Assignment Group and User based on the Short Description
Setting an Assignment Group based on Category and Subcategory

Question 27

Q

Which of the following are ways to collaborate with team members on tasks? Select 4

User presence
Additional comments
Activity stream
Connect chat
Comments

Answer

A

User presence
Activity stream
Connect chat
Comments

Question 28

Q

Which tab contains the activity stream for a task?

Conflicts
Notes
Related Records
Resolution Information

Question 29

Q

Which of the following best describes tasks? Select 3

Tasks lead to quicker resolution times
Tasks can only be performed once
Tasks are repeatable processes
Tasks minimize the possibility of human error

Answer

A

Tasks lead to quicker resolution times
Tasks are repeatable processes
Tasks minimize the possibility of human error

Question 30

Q

To see the notifications that are currently defined on the Now Platform, you can navigate to:

System Notification > Email > Notifications
System Definitions > Notifications
System Notifications > Definitions
Notifications > Email > System Notifications

Answer

A

System Notification > Email > Notifications

Question 31

Q

When configuring an email notification, where can you choose field values from the record to include within the message?

Select Fields Pane
Select Variables
Variables Context Menu
Platform Variables

Answer

A

Select Variables

Question 32

Q

Which three tabs are used to configure an email notification? Select 3

What it will contain
When to send
Who will receive
Which email template
What the subject is

Answer

A

When to send
Who will receive
What it will contain

Question 33

Q

Which feature allows users to manage which notifications they receive about various activities occurring in the platform?

Now on Now
Subscriptions
Platform Chat
ServiceNow Mobile

Answer

A

Subscriptions

Question 34

Q

Where can users set their notification subscription preferences?

Notification settings
System settings
Subscription settings
Email settings

Answer

A

System settings

Question 35

Q

Notifications in the Now Platform occur through which of the following methods? Select 3

Virtual Helper
Email
Meeting Invitation
SMS
Workplace Chat

Answer

A

Email
SMS
Meeting Invitation

Question 36

Q

Select the visualization types that can be generated from a list of records. Select 2

Pie chart
Bar chart
Single score
Line chart

Answer

A

Pie chart

- Bar chart

Question 37

Q

Which phase of the report designer lets you choose a color scheme for the report visualization?

Configure
Data
Type
Style

Question 38

Q

Which phase of the report designer lets you define the group by attribute?

Style
Type
Configure
Data

Answer

A

Configure

Question 39

Q

Which of the following are valid report sharing options? Select 5

Add to homepage
Publish
Export to PDF
Add to dashboard
Clone
Schedule
Share

Answer

A

Publish
Export to PDF
Add to dashboard
Schedule
Share

Question 40

Q

What is the recommended way to share a report?

Download as PDF
Email as attachment
Share the report
Publish to an instance URL

Answer

A

Share the report

Question 41

Q

By default, a report is shared with:

All users and groups
All roles
Only groups that the report creator belongs to
The report creator only

Answer

A

The report creator only

Question 42

Q

Which of the following are ways an end user can leave feedback about an article? Select 3

Leave a comment on the article
Give a 1-5 star rating
Fill out an article quality index checklist
Mark the article as helpful or not helpful
Fill out the knowledge quality survey

Answer

A

Leave a comment on the article
Give a 1-5 star rating
Mark the article as helpful or not helpful

Question 43

Q

Which feature allows end users to post questions and answer other user questions?

Neighborhoods
Social FAQ
Social Q&A
Ask ServiceNow

Answer

A

Social Q & A

Question 44

Q

What item in the Knowledge Management Service Portal displays articles that have the highest percentage of users marking them helpful?

Featured
Most Helpful
Most Useful
Most Viewed

Answer

A

Most Useful

Question 45

Q

What is the best way to share a knowledge article with another user?

A permalink
Sharing the keywords
Taking a screenshot
Copying and pasting the text

Answer

A

A permalink

Question 46

Q

Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3

Integrating with a WebDev compliant source
Via e-mail to a defined knowledge e-mail address
Creating articles directly in the ServiceNow platform
Importing Microsoft Word files

Answer

A

Integrating with a WebDev compliant source
Creating articles directly in the ServiceNow platform
Importing Microsoft Word files

Question 47

Q

If the end user wants to report an incident, where do they navigate on the service portal?

In the Infrastructure Services Category in the Service Catalog
In the Software Category in the Service Catalog
In the Quick Links Category in the Service Catalog
In the Can We Help You? Category in the Service Catalog

Answer

A

In the Can We Help You? Category in the Service Catalog

Question 48

Q

What are the two options to define the fulfillment process for a service catalog item?

Plan
Flow
Roadmap
Workflow

Answer

A

Flow

- Workflow

Question 49

Q

When using the Service Portal, how do end users typically access the service catalog?

Under System Status
Under Request Something
In the Knowledge Base
In the Community

Answer

A

Under Request Something

Question 50

Q

Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role manage? Select 3

Catalog items
Scripting Functions
Catalogs
Categories
Business Rules

Answer

A

Catalog items
Catalogs
Categories

Question 51

Q

Where does the System Administrator navigate to edit a catalog item?

Maintain Items
Create Incident
Service Portal
Service Catalogs

Answer

A

Maintain items

Question 52

Q

From the end user’s perspective, how are the products and services in the service catalog organized?

Tickets and Requests
Task and Subtasks
Incidents and Problems
Categories and Subcategories

Answer

A

Categories and Subcategories

Question 53

Q

Which of the following are flow designer triggers? Select 3

Application based
Record based
Schedule based
Role based

Answer

A

Application based
Record based
Schedule based

Question 54

Q

Which of the following are true regarding Flow Designer actions? Select 3

Define when the flow is performed
Represent reusable operations for use across multiple flows
Can be contained in a spoke
Require script to develop
Provide the ability to build your own custom actions

Answer

A

Represent reusable operations for use across multiple flows
Can be contained in a spoke
Provide the ability to build your own custom actions

Question 55

Q

Which of the following are true regarding Flow Designer? Select 3

Provides automation tools
Requires scripting experience
Integrates with third party systems
Saves time

Answer

A

Provides automation tools
Integrates with third party systems
Saves time

Question 56

Q

Virtual Agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3

Translating languages
Answering FAQs
Performing diagnostics
Providing How-to information

Answer

A

Answering FAQs
Performing diagnostics
Providing How-to information

Question 57

Q

The purpose of Virtual Agent is to help users do which of the following? Select 3

Perform common work tasks
Update financial records
Obtain information
Make decisions

Answer

A

Perform common work tasks
Obtain information
Make decisions

Question 58

Q

Which modules can you use to create a new table? Select 2

Import Tables
Tables & Columns
Tables
Create New

Answer

A

Tables

- Tables and columns

Question 59

Q

What is created by default when you create a new table? Select 2

Application menu with the same name as the table label
Dashboard to manage the table’s activity
Module with the plural of the table label
A table specific admin role

Answer

A

Application menu with the same name as the table label

- Module with the plural of the table label

Question 60

Q

Which elevated role is required to modify access control rules?

acl_admin
admin
security_admin

Answer

A

Security_admin

Question 61

Q

What types of permissions can be configured in an access control rule? Select 3

Users
Roles
Script that sets the ‘answer’ variable to true or false
Groups
Conditions

Answer

A

Roles
Script that sets the ‘answer’ variable to true or false
Conditions

Question 62

Q

In what order are access controls evaluated?

First at the Field level (most specific to most general), then at the Table level (most specific to most general)
First at the Table level (most specific to most general), then at the Field level (most specific to most general)

Answer

A

First at the Table level (most specific to most general), then at the Field level (most specific to most general)

Question 63

Q

Which tool is used to determine relationships between fields in an import set and an existing table?

Import Set
Coalesce
Transform Map
Target Table

Answer

A

Transform Map

Question 64

Q

Which option allows you to update existing Target Table records when importing data from an import set?

Transform
Mandatory
Coalesce
Unique

Answer 60

A

Configuration Item
Tangible entities (hardware, software, servers)
Intangible entities (business services, email)

Answer 61

A

Base Configuration [cmdb]
Configuration [cmdb_ci]
CI Relationship [cmdb_rel_ci]

Answer 62

A

Order guide

Answer 63

A

One or more Service Catalog Task (SCTASK) records
A Request (REQ) record
A Request Item (RITM) record

Answer 64

A

UI Policy

- Client Script

Answer 65

A

Business Rule

Answer 66

A

UI Policy Action

Answer 67

A

Visible/Hidden
Mandatory
Read-only

Answer 68

A

Group of one or more changes that can be moved from one instance to another all together

Answer 69

A

Retrieve
Preview
Commit

Answer 70

A

Data records

- Homepages

Answer 71

A

IntegrationHub

Answer 72

A

Guided Application Creator

Answer 73

A

Delegated Development

Answer 74

A

Registered

Answer 75

A

Log records indicating something notable has occurred in the system

Answer 76

A

Offers learners an opportunity to learn and gain practical experience
Offers learners a chance to create personalized Learning Plans
Integrates with your Now Profile
Offers learners a single source for all of their content, certification, certification maintenance, and profile needs
Offers learners a wide breadth of course topics and delivery types

Answer 77

A

Showcases your ServiceNow expertise
Acts as a Universal ID across all resources
Displays Badges across multiple resources
Displays Super Badges by role
Allows you to consolidate ServiceNow accounts