Quiz cards Flashcards
1
Q
What are the 5 changes to implement TQM?
A
1) Problem solving data, not just financial
2) Workers collect data
3) Quick information
4) More detailed than traditional accounting systems
5) Rewards based on quality
2
Q
External vs internal view of quality
A
External: How customers see intangible and tangible features
Internal: conformance to expectation
3
Q
Prevention vs Appraisal costs
A
Prev: prevent defects (inspection, training, process control)
App: Detection costs (sampling, testing)
4
Q
Conformance vs non-conformance costs
A
Conf: prevention and appraisal
Non-com: Internal and external failure
5
Q
Internal vs external failure
A
Internal: rework, retesting
External: warranty repair, lost sales
