Quiz 8 Flashcards
0
Q
Identify 3 sources of performance information and explain why you would use them
A
Managers- know the job responsibilities and can judge if u did them we’ll
Peers- they see how the employee works when no one is around
Customers- the customer is often the only person who directly observes the service performance
1
Q
What are the three purposes of performance management systems
A
Strategic purpose helps the organization achieve it’s business objectives
Administrative purpose- to provide information for day to day purposes
Developmental purpose- helps in developing empires competences
