Final Short Answers Flashcards
Identify 3 errors in performance measurement
1) similar to me error- rating error of giving a higher evaluation to people who seen similar to yourself
2) contrast error- “” caused be comparing employees performance to coworkers
3) ienency error-“” of assigning I accurately high ratings to all employees
What are the 4 good practices of providing performance evaluation
1) managers should provide frequent feedback
2) encouraging open dialogue
3) employee should be we’ll prepared for performance evaluation
4) use problem solving approach
List 2 advantages and disadvantages of elearning
Adv- it is utilized around the world
- it reduces training costs
Dis- it relies on self motivation
- no face to face contact with instructor
Define needs assessment
Process of evbaluating the organization and employees to determine what kinds of training are necessary
Define b) why use this approach
Total rewards- a comprehensive approach to compensating and rewarding employees
B) this approach attracts, motivates, and retains employees better
Identify and discuss 3 pay approaches. Discuss advantage and disadvantage of each
1) piece work rates- pay production workers a wage based on the amount they produce
Ad- employees motivated to produce more DIS- employees might sacrifice quality for quantity
2) standard hour plan- pays workers extra for work done in less than a preset time AD- encourages workers to work faster. DIS- workers might sacrifice quality for quantity
3) sales commission- pay calculated as % of sales. AD- good for salesman
DIS- if economy is bad, people won’t buy so salesmen can’t make money
Identify and describe 3 alternatives to strikes
1) mediation- a mediator hears both sides and facilitates the negotiation but has no authority to dictate a resolution
2) conciliation- a 3rd party reports the reasons for a dispute, the views and arguments of both sides, and recommends a settlement, which the parties can decline
3) arbitration- an arbitrator determines a binding settlement
Define collective bargaining
Negotiation between union and management to arrive at an agreement
List four provisions covered by collective bargaining
1) rights of parties- union security
2) organization of work- wake protection
3) labour relations grievance procedures
4) education- leave
List and discuss the steps for orientation training
1) needs assessment- what training is needed
2) person analysis- is the person ready for training
3) planning the training program- what will the training cover
4) implement the program- start training
5) evaluate the program- does the training program work?
List 2 training methods
1) on the job training- a person with job experience and skill guides trainees in practicing job skills at the work place
2) simulation ?
3) video? Pg 217
What are the labour union goals?
Pay security
Job security
Good working conditions
Describe 4 conditions that contribute to high performance
1) teamwork- design work so that it’s performed by teams
2) knowledge sharing- managers encouraging the sharing of ideas
3) employee satisfaction- making jobs more interesting
4) ethics- establishes fundamental principles for behaviours such as honesty and fairness
