Final M/c

Question 0

Check off provision

Answer 0

A requirement that the employer, on behalf of the union, automatically deducts union dues from employees paycheques

Question 1

The decline in union membership has been attributed to several factors except:

Answer 1

The number of women in the paid workforce

Question 2

Labour relations board

Answer 2

A specialized tribunal with authority to interpret and enforce the labour laws in their jurisdiction

Question 3

Strike

Answer 3

A collective decision by union members not to work or to slow down until certain demands or conditions are met

Question 4

Mediation

Answer 4

A mediator hears both sides and facilitates the negotiation but has no authority to dictate a resolution

Question 5

Organizations provide for orientation

Answer 5

Because, no matter how realistic the information provided during interviews and site visits, people feel shock and surprise when they start a new job

Question 6

In traditional approaches

Answer 6

The HR department is responsible for setting up and managing a performance appraisal system

Question 7

Management by objectives

Answer 7

Set goals In a process that flows from top to bottom

Question 8

Critical incident method

Answer 8

Method of performance measurement based on managers records of specific examples of the employee behaving in ways that are either effective or not

Question 9

Validity

Answer 9

Is the extent to which a measurement tool actually measures what it is intended to measure

Question 10

Horns error

Answer 10

Rating error that occurs when the tater responds to 1 negative spect by rating an employee low in other aspects

Question 11

Another reason for frequent

Answer 11

And timely performance feedback is that feedback is most effective when the information doesn’t surprise employees

Question 12

Managers should

Answer 12

Say and believe that they would like the meeting to be an open dialogue

Question 13

Total rewards

Answer 13

A comprehensive approach to compensating and rewarding employees

Question 14

A pay structure

Answer 14

Helps the organization achieve goals related to employees motivation, cost control, and the ability to attract and retain talented HR

Question 15

4 steps in an employee initiated grievance procedure

Answer 15

1) employee discusses problem with supervisor
2) written grievance is submitted to production superintendent
3) union appeals grievance to top line management and senior labour relations staff
4) union decides whether to refer unresolved grievance arbitration

Question 16

Outcomes of a high performance work system include

Answer 16

1) higher productivity and efficency
2) higher product quality
3) greater customer satisfaction
4) low employee turnover
5) higher profits

Question 17

The most consistent reason that people left their previous job was my boss is a jerk

Answer 17

Employees immediate manager has a profound effect on his or her levels of job satisfaction

Question 18

Learning organization

Answer 18

Organization that supports life long learning by enabling all employees to acquire and share knowledge

Question 19

At a high performance organization, they hire people who

Answer 19

Who are enthusiastic

• creative and able to cooperate as part of a team
• are innovative, share ideas, and take initiative

Question 20

The new psychological contract

Answer 20

Has created the expectation that employees invest in their own career development

Question 21

Employees learn more when motivated. They feel this way

Answer 21

1) is they believe they are able to learn
2) if they see benefits from the program
3) if they see a fit between training and career goals
4) if they have the basic skills needed for participating in the program

Question 22

Effective training objectives have 3 components

Answer 22

1) a statement of what the employee is expected to so
2) a statement of the quality of performance that is acceptable
3) statement of the conditions under which the trainee is expected to apply what he learned

Question 23

Apprenticeship

Answer 23

A work study training method that teaches job skills through a combo of on the job training and technical training

Question 24

With elearning trainees:

Answer 24

1) have great control
2) May choose to collaborate
3) May use training systems links to other learning resources such as reference materials
4) reduce training costs

Question 25

Benchmarking

Answer 25

A procedure in which an organization compares it’s own practices against those of successful companies

Question 26

Competency based pay structures

Answer 26

Pay structure that set pay according to the employees level of skill or knowledge and they are capable of doing

Question 27

Employers have many

Answer 27

Options for communicating information about benefits like videos, brochures, intranet pages, memo and presentations and email

Question 28

Family friendly benefits & services

Answer 28

Some employers are providing benefits and services including access to counselling

Question 29

To encourage learning

Answer 29

And attract the kinds of employees who wish to develop their knowledge and skills, many organizations offer tuition reimbursement programs