Final M/c Flashcards
Check off provision
A requirement that the employer, on behalf of the union, automatically deducts union dues from employees paycheques
The decline in union membership has been attributed to several factors except:
The number of women in the paid workforce
Labour relations board
A specialized tribunal with authority to interpret and enforce the labour laws in their jurisdiction
Strike
A collective decision by union members not to work or to slow down until certain demands or conditions are met
Mediation
A mediator hears both sides and facilitates the negotiation but has no authority to dictate a resolution
Organizations provide for orientation
Because, no matter how realistic the information provided during interviews and site visits, people feel shock and surprise when they start a new job
In traditional approaches
The HR department is responsible for setting up and managing a performance appraisal system
Management by objectives
Set goals In a process that flows from top to bottom
Critical incident method
Method of performance measurement based on managers records of specific examples of the employee behaving in ways that are either effective or not
Validity
Is the extent to which a measurement tool actually measures what it is intended to measure
Horns error
Rating error that occurs when the tater responds to 1 negative spect by rating an employee low in other aspects
Another reason for frequent
And timely performance feedback is that feedback is most effective when the information doesn’t surprise employees
Managers should
Say and believe that they would like the meeting to be an open dialogue
Total rewards
A comprehensive approach to compensating and rewarding employees
A pay structure
Helps the organization achieve goals related to employees motivation, cost control, and the ability to attract and retain talented HR
4 steps in an employee initiated grievance procedure
1) employee discusses problem with supervisor
2) written grievance is submitted to production superintendent
3) union appeals grievance to top line management and senior labour relations staff
4) union decides whether to refer unresolved grievance arbitration
Outcomes of a high performance work system include
1) higher productivity and efficency
2) higher product quality
3) greater customer satisfaction
4) low employee turnover
5) higher profits
The most consistent reason that people left their previous job was my boss is a jerk
Employees immediate manager has a profound effect on his or her levels of job satisfaction
Learning organization
Organization that supports life long learning by enabling all employees to acquire and share knowledge
At a high performance organization, they hire people who
Who are enthusiastic
- creative and able to cooperate as part of a team
- are innovative, share ideas, and take initiative
The new psychological contract
Has created the expectation that employees invest in their own career development
Employees learn more when motivated. They feel this way
1) is they believe they are able to learn
2) if they see benefits from the program
3) if they see a fit between training and career goals
4) if they have the basic skills needed for participating in the program
Effective training objectives have 3 components
1) a statement of what the employee is expected to so
2) a statement of the quality of performance that is acceptable
3) statement of the conditions under which the trainee is expected to apply what he learned
Apprenticeship
A work study training method that teaches job skills through a combo of on the job training and technical training
With elearning trainees:
1) have great control
2) May choose to collaborate
3) May use training systems links to other learning resources such as reference materials
4) reduce training costs
Benchmarking
A procedure in which an organization compares it’s own practices against those of successful companies
Competency based pay structures
Pay structure that set pay according to the employees level of skill or knowledge and they are capable of doing
Employers have many
Options for communicating information about benefits like videos, brochures, intranet pages, memo and presentations and email
Family friendly benefits & services
Some employers are providing benefits and services including access to counselling
To encourage learning
And attract the kinds of employees who wish to develop their knowledge and skills, many organizations offer tuition reimbursement programs
