quiz 6 Flashcards by Ria Chhabra

Team STEPPS

What is mutual support dependent upon?

mod 6

information gathered through situation monitoring

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Team STEPPS

How is mutual support moderated?

mod 6

by the communication of information

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Team STEPPS

How is mutual support enhanced?

mod 6

by leaders who encourage and role model mutual support behaviors

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Team STEPPS

What does mutual support involve?

mod 6

assisting each other
providing and receiving feedback
exerting assertive and advocacy behaviors when patient safety is threatened

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Team STEPPS

What is a method for reducing the occurence of error?

mod 6

task assistance

–> team members foster a climate in which it is expected that assistance will be actively sought and offered

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Team STEPPS

What is feedback?

mod 6

information provided for the purpose of improving team performance

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Team STEPPS

What types of feedback are there?

mod 6

formal
informal
effective

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Team STEPPS

What is formal feedback?

mod 6

retrospective and typically scheduled in advance
has an evaluative quality

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Team STEPPS

What are some examples of formal feedback?

mod 6

collaborative discussions
case conferences
individual performance reviews

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Team STEPPS

What is informal feedback?

mod 6

typically in real time
provided on an ongoing basis
focuses on knowledge and practical skills

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Team STEPPS

What are some examples of informal feedback?

mod 6

huddles
debriefs

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Team STEPPS

What is effective feedback?

mod 6

timely
respectful
specific
directed toward improvement (help prevent the same problem from occuring in the future)
considerate

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Team STEPPS

Why would you advocate for the patient?

mod 6

when team members’ viewpoints don’t coincide with that of a decision maker

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Team STEPPS

How can you advocate for a patient?

mod 6

assertion

assert a corrective action in a firm and respectful manner

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Team STEPPS

What should an assertive statement consist of or be like?

mod 6

respectful and supportive of authority
clearly asserts concerns and suggestions
is nonthreatening and ensures that critical information is addressed
five step process

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Team STEPPS

What is the Five Step Process for an assertive statement?

mod 6

open the discusssion
state the concern
state the problem - real or perceived
offer a solution
obtain an agreement

Don’t Cook Pancakes So Agressively –> discuss, concern, problem, solution, agreement

Team STEPPS

What is invoked when an initial assertion is ignored?

mod 6

two challenge rule

Team STEPPS

What is the Two-Challenge Rule?

mod 6

it is your responsibility to assertively voice your concern at least two times to ensure that is has been heard

the member being challenged must acknowledge

Team STEPPS

What do you do when you use the Two Challenge Rule and the outcome is still not acceptable?

mod 6

take stronger course of action
use supervisor or chain of command
empower any team member to “stop the line” if he or she senses or discovers a breach of safety

Team STEPPS

What are CUS words?

mod 6

“I am Concerned”

“I am Uncomfortable”

“This is a Safety issue”

Team STEPPS

What is informational conflict?

mod 6

when there is conflict because there is different information present

Team STEPPS

What is interpersonal conflict?

mod 6

hostile and harassing behavior

Team STEPPS

Other than the Two-Challenge rule, what is a method you can use to resolve conflict?

mod 6

DESC Script

Team STEPPS

What is the DESC Script?

mod 6

a constructive approach for managing and resolving conflict

describe the specific situation
express your concerns about the action
suggest other alternatives
consequences should be stated

# Team STEPPS What should be considered when you **DESC-It**? ## Footnote mod 6

- have timely discussion - work on win-win - frame the problem in terms of your own experience - choose a private location - use "i" statements; avoid blaming statements - critique is not criticism - focus on what is right, not who is right

# Team STEPPS Overall, what are the tools and strategies used for mutual support? ## Footnote mod 6

- task assistance - feedback - assertive statement - two-challenge rule - CUS - DESC script

# Team STEPPS What does each TeamSTEPPS teamwork skill do? ## Footnote mod 7

- facilitate teamwork - is dependent upon or moderated by the other skills - contributes to team performance, quality of care, and patient safety

# Team STEPPS What are the TeamSTEPPS outcomes? ## Footnote mod 7

- improved team **performance** - improved team **processes** - improved **patient safety culture**

# Team STEPPS T/F: Teamwork strategies and tools are **not** available to *both* team members and leaders. ## Footnote mod 7

**FALSE**

# Team STEPPS T/F: Teamwork strategies and tools **can** be used to **address barriers** to team effectiveness in a given situation. ## Footnote mod 7

**TRUE**

# Team STEPPS T/F: Teamwork strategies and tools **can** be applied to most situations because they **don't** complement one another. ## Footnote mod 7

FALSE --> they can be applied because they ***DO*** complement one another