quiz 4 Flashcards
Team STEPPS
What does Team STEPPS stand for?
inro + module 1
Team Strategies and Tools to Enhance Performance and Patient Safety
medical team training that was released to public in 2005
Team STEPPS
What are some barriers to team performance?
intro + module 1
- inconsistency in team membership
- lack of time
- lack of information sharing
- hierarchy
- defensiveness
- conventional thinking
- varying communication styles
- conflict
- lack of coordination and follow up
- distractions
- fatigue
- workload
- misinterpretation of cues
- lack of role clarity
Team STEPPS
TeamSTEPPS is based on 10 years of research and evidence
intro + module 1
FALSE; based on 30 years
Team STEPPS
How do team training programs help?
intro + module 1
shown to:
- improve attitudes
- increase knowledge
- improve behavioral skills
moderate positive effect on team outcomes
Team STEPPS
What makes up team perfomance?
intro + module 1
- knowledge: cognitions –> “think”
- skills: behaviors –> “do”
- attitudes: affect –> “feel”
Team STEPPS
What are the outcomes of team competencies?
intro + module 1
- knowledge: shared mental model
- attitudes: mutual trust and team orientation
- performance: adaptability, accuracy, productivity, efficiency, and safety
Team STEPPS
What are the core competencies in practice?
intro + module 1
- team structure (designated members for certain roles)
- leadership (leadership role/point)
- situation monitoring (observing your team)
- mutual support (helping each other instead of waiting for people to complete their task)
- communication (what information was communicated and how did it affect your ability to perform)
Team STEPPS
What do teams that perform well consist of?
intro + lecture
- shared mental models/understanding/goals
- clear roles and responsibilities
- clear, valued, and shared vision
- optimization of resources
- strong team leadership
- engaging in a regular discipline of feedback
- strong sense of collective trust and confidence
- mechanisms created to cooperate and coordinate
- managing and optimizing performance outcomes
T/F
Teamwork can occur in the absence of a clearly defined team
module 2
FALSE; cannot occur
Team STEPPS
What defines a team?
module 2
two or more people who:
- interact dynamically, interdependently, AND adaptively toward a common and valued goal
- have specific roles or functions
- have a time-limited membership
Team STEPPS
What are some strategies for involving patients in their care?
module 2
- include patients in bedside rounds
- conduct Handoffs at the patient’s bedside
- provide patients with tools for communicating with their care team
- involve patients in key committees
- actively enlist patient participation
Team STEPPS
What are some responsibilities of the clinical team?
embrace patients and their families as valuable & contributing partners
module 2
- listen to patients and their families
- assess patients’ preference regarding involvement
- ask patients about their concerns
- speak to them in lay terms
- allow time for patients and families to ask questions
- ask for their feedback
- give them access to relevant information
- encourage patients and their families to proactively participate in patient care
Team STEPPS
What are some responsibilities of the patient and their family?
module 2
- provide accurate patient information
- comply with the prescribed plan of care (e.g., schedule and attend appointments as directed)
- ask questions and/or voice any concerns regarding the plan of care
- monitor and report changes in the patient’s condition
- manage family members
- follow instructions of the clinical team
Team STEPPS
What does MTS stand for?
module 2
multi-team system
used for patient care
Team STEPPS
What does the MTS for Patient Care consist of?
module 2
- patient
- core team / contingency teams
- coordinating team
- ancillary & support services
- adminstration
Team STEPPS
What is a core team?
module 2
a group of care providers who work interdependently to manage a set of assigned patients from point of assessment to disposition
Team STEPPS: T/F
Core team members have the closest contact with the patient.
module 2
TRUE
Team STEPPS
What is a contingency team?
module 2
a time-limited team formed for emergent or specific events and composed of members from various teams
Team STEPPS
What is a coordinating team?
module 2
a team comprising of those work area members who are responsible for managing the operational environment that supports the Core Team
Team STEPPS
What are ancillary & support services?
module 2
ancillary services provide direct, task-specific, time-limited care to patients
support sevices provide indirect service-focused tasks which help to facilitate the optimal health care experience for patients and their families
Team STEPPS
What is the role of administration?
module 2
- establish and communicate vision
- develop policies and set expectations for staff related to team work
- support and encourage staff during implementation and culture change
- hold teams accountable for team performance
- define the culture of the organization
Team STEPPS
Why is communication important?
module 3
- effective communication skills are vital for patient safety
- enables team members to effectively relay information
ineffective communication was identified as root cause for nearly 66% percent of all reported sentinel events (events that lead to death) and is among top 3 root causes of sentinel events reported
Team STEPPS
What is communication?
module 3
the process by which information is exchanged between individuals, departments, or organizations
- the lifeline of the Core Team
- effective when it permeates every aspect of an organization
Team STEPPS
What are the standards of effective communication?
module 3
- complete
- clear
- brief
- timely
