Quiz 4 - Chapter 5

Question 1

Components of Culture

Answer 1

• Communication
• Courtesies
• Rituals
• Roles
• Customs
• Relationships
• Practices
• Expected behaviors
• Values
• Thoughts
• Manners of interacting

Question 2

Culture

Answer 2

• A shared, learned, symbolic system of values, traditions, social and political relationships and worldviews that shapes and influences one’s perceptions, behaviors and interaction patterns

Question 3

Cultural Competence

Answer 3

• Implies having the capacity to function effectively
• Proficient in communication skills
• A dynamic, ongoing, development process that requires a long-term commitment

Question 4

Diversity

Answer 4

• Society is organized in ways that encourage people to include or exclude, reward or punish, credit or discredit, elevate or oppress, value or devalue

Question 5

Cultural competence means that organizations, programs, and individuals need to:

Answer 5

• Value diversity and similarities
• Understand and respond to differences
• Engage in self-assessment
• Make adaptions
• Institutionalize knowledge

Question 6

Socialization

Answer 6

• The experiences that shape our attitudes, perceptions, emotions, and communication choices

Question 7

Culture

Answer 7

• The rules of living and functioning in society

- Shared, learned, symbolic things that influence ones perception of language, social class, location, and identity

Question 8

Organizational Culture

Answer 8

• The way an organization operates
• The attitudes that employees have
• The overall tone and approach to any given business

Question 9

Assimilation

Answer 9

• The adjustment period and “settling in” that’s common for anyone starting a new job

Question 10

Assimilation Tactics

Answer 10

• Overt questioning
• Indirect questioning
• Third-party questioning
• Testing limits
• Disguising conversations
• Surveillance

Question 11

Artifacts

Answer 11

• Temporary embellishments or objects characteristic of a particular culture or institution

Question 12

Cultural Rituals

Answer 12

• Practices, behaviors, celebrations, and traditions common to people, organizations, and institutions

Question 13

Cultural Conpetence

Answer 13

• This is the level of knowledge a person has about others who are difference

Question 14

Mutual Respect

Answer 14

• Helps to prevent cultural tensions, misunderstandings, and conflict

Question 15

Implicit Bias

Answer 15

• Attitudes or stereotypes that affect our understandings, desires, and actions
• Reside in the subconscious
• Develop over a lifetime

Question 16

Gender

Answer 16

• Don’t discriminate

Question 17

Ethnicity

Answer 17

• A social group that may be joined by shared history, identity, geography, and culture

Question 18

Race

Answer 18

• The categorization of people based on physical characteristics

Question 19

Language Differences

Answer 19

• Accents

- Dialects

Question 20

Religion and Spirituality

Answer 20

• Takes work to understand these differences

Question 21

Disabilities

Answer 21

• Visible or invisible

Question 22

Awareness to Action

Answer 22

• Be conscious
• See backgrounds as assets
• Power and privilege are real
• Stereotypes and biases are individual
• Development: personally and professionally

Question 23

Make Paradox and Ambiguity Your Friends

Answer 23

• Solve puzzles
• Manage paradoxical issues
• Embrace ambiguity

Question 24

What does effective leadership result in?

Answer 24

• Change in the organization

Question 25

Guidelines for Leaders

Answer 25

• Value diversity: challenge the organizational culture

Question 26

Accent

Answer 26

• A distinctive pronunciation of a language

Question 27

Discrimination

Answer 27

• The unjust or prejudicial treatment of different categories of people or things, especially on the regards of race age or sex

Question 28

Demographics

Answer 28

• Statistical data relating to the population and particular groups within it

Question 29

Dialect

Answer 29

• A particular form of a language which is peculiar to a specific region or social group

Question 30

Disguising Conversation

Answer 30

• Making the conversation seem to be something that it is not supposed to be

Question 31

Globalization

Answer 31

• The process by which businesses or other organizations develop international influence or start operating on an international scale

Question 32

Indirect questioning

Answer 32

• Used in professional
  settings
• Not being extremely specific

Question 33

Jargon

Answer 33

• Special words or expressions that are used by a particular profession or group and are difficult for others to understand

Question 34

Narratives

Answer 34

• Stories

Question 35

Overt questioning

Answer 35

• Open questioning

Question 36

Perception checking

Answer 36

• Helping you understand others accurately instead of jumping to conclusions or assuming that your first interpretation is correct

Question 37

Psychographics

Answer 37

• The study and classification of people according to their attitudes, aspirations, and other psychological criteria, especially in market research

Question 38

Surveillance

Answer 38

• Close observation

Question 39

Testing Limits

Answer 39

• Pushing the boundaries

Question 40

Stereotypes

Answer 40

• Generalizing the specifics of an individual

Question 41

Third-party Questioning

Answer 41

• Asking someone questions based upon them not being a primary information source

Question 42

Translation Services

Answer 42

• Help to understand different languages

Question 43

Worldview

Answer 43

• A particular philosophy of life or conception of the world

Question 44

Phases of the Assimilation Process

Answer 44

• Anticipatory Socialization
• Organizational Encounter
• Metamorphosis