Final Exam

Question 1

Proxemics

Answer 1

– how people create and use space and distance, as well as how they behave to protect and defend that space

Question 2

Kinesics

Answer 2

– general term for the study of human movement, gestures, and posture

Question 3

Nonverbal Displays

Answer 3

– communication other than written or spoken language that creates meaning for someone

Question 4

Interpersonal Communication Strategies

Answer 4

– the cocreation of meaning as people interact

Question 5

Five Types of Communication

Answer 5

interpersonal, intrapersonal, small group, public speaking, and mediated communication

Question 6

Successful Communication

Answer 6

make connections with other people

Question 7

Language in the Marketplace

Answer 7

• Professional

Question 8

Gender Difference

Answer 8

– men tend to dominate conversation, men are more likely to interrupt women

Question 9

Organizational Culture

Answer 9

– the way an organization operates, the attitudes the employees have, and the overall tone and approach to any given business

Question 10

Communication Mistakes

Answer 10

one-size-fits-all, lack of attention, avoiding difficult conversation, holding back, gossip, being closed minded

Question 11

Attitudes

Answer 11

– a settled way of thinking or feeling about someone ore something, typically one that is reflected in a person’s behavior

Question 12

Assimilation Process

Answer 12

– the adjustment period and “settling in” that’s common for anyone starting a new job

Question 13

Practice - Theory - Philosophy

Answer 13

Know these

Question 14

Four Cross Cutting Themes

Answer 14

Globalization
Diversity
Ethics
Technology

Question 15

Semantic Distance

Answer 15

a difference in perception that exists between employees and supervisors over fundamental areas such as organizational issues or basic job duties

Question 16

Message Distortion

Answer 16

when a message sent by one communicator is interpreted differently by the person receiving the message

Question 17

Grapevine Communication

Answer 17

regularly occurring lines of communication that exist within an organization but are not prescribed by the organizational chart; also known as the informal communication network

Question 18

Communication Norms

Answer 18

communication patterns which are considered proper and respectful

Question 19

Computer Mediated Communication

Answer 19

human communication through some form of technology

Question 20

Communication Networks

Answer 20

there is a single sender who is responsible for getting information to multiple people; people are only connected, communication-wise in the company, to specific people

Question 21

E-mail Communication

Answer 21

be professional, formal greeting, formal conclusion, well wishes, maintain a professional image

Question 22

Social Media

Answer 22

network email, web email, texting, smartphones, blogs, message sharing sites, pagers, cell phones

Question 23

Chronemics

Answer 23

The study of time as communication

Question 24

Technology in the Workplace

Answer 24

maintain professional excellence online

Question 25

Leadership

Answer 25

– a dynamic relationship based on mutual influence and common purpose between leaders and collaborators, in which both are moved to higher levels of motivation and moral development as they affect real, intended change

Question 26

Power

Answer 26

the capacity or ability to direct or influence the behavior of others or the course of events

Question 27

Theory X

Answer 27

management theory based on the underlying assumption that employees are inherently lazy and will avoid work whenever possible; therefore, workers must be closely supervised and communication should be top down; developed by McGregor

Question 28

Theory Y

Answer 28

management theory based on the underlying assumption that employees can be ambitious and self-motivated and that, therefore, supervisors should seek to empower employees and two-way communication is needed; developed by McGregor

Question 29

Contingency Theory

Answer 29

a situational leadership theory developed by Fiedler; requires leaders to assess the situation by examining three factors: the leader-follower relationship, the task structure, and the position power

Question 30

Situational Leadership Theory

Answer 30

developed by Hersey and Blanchard; requires leaders to examine task behavior, relationship behavior, and level of maturity/readiness of the followers to select the most effective communication style

Question 31

Managerial Grid Theory

Answer 31

a situational leadership theory developed by Robert Blake and Jane Mouton; includes five managerial styles; impoverished, country club, authoritative, middle-of-the-road, and team

Question 32

Feedback

Answer 32

information or messages communicated between sender and receiver

Question 33

Presentation Techniques

Answer 33

– eye contact, confidence, clothing, visual aids, cater your message to the audience, speak to the audience not at them

Question 34

Ethos

Answer 34

the credibility of the speaker and the information presented in the presentation; one of Aristotle’s three forms of rhetoric

Question 35

Logos

Answer 35

the logic of the presentation; established through both the organizational structure and the supporting information; one of Aristotle’s three forms of rhetoric

Question 36

Pathos

Answer 36

– the emotional appeal; one of Aristotle’s three forms of rhetoric

Question 37

Persuasive Speaking

Answer 37

the general purpose of presentations in which the speaker advocates for something or against something

Question 38

Active Disagreement

Answer 38

conflict between two or more people with opposing opinions or principles

Question 39

Nonverbal Techniques

Answer 39

communication other than written or spoken language that creates meaning for someone

Question 40

Workplace Bullying

Answer 40

repeated acts and practices that are directed intentionally or unconsciously and that cause embarrassment, humiliation, and stress

Question 41

Work-life Balance

Answer 41

accomplishment of role-related expectations that are negotiated and shared between an individual and his or her role-related partners in the work and family life

Question 42

Essay Question:

Answer 42

• Connect the main themes of the year to Maxwell’s major concepts