Quiz 3 Study Guide & Practice Quiz Questions

Question 1

Explain the different conflict management strategies.

Answer 1

Withdraw/avoid – Retreat & postpone for more opportune time

Smooth/accommodate – emphasize areas of agreement; conceding for sake of group harmony

Compromise/reconcile – search for solutions that somewhat satisfy all sides

Force/direct – pushing one’s viewpoint; offer only win-lose solutions

Collaborate/solve – incorporating multiple viewpoints; requires cooperation/positive attitude

Question 2

Best practices in outsourcing project work include all the following EXCEPT

Answer 2

Short-term, no-pressure outsourcing relationships

Question 3

Explain network of stakeholders (diagram)

Answer 3

Those in the inner circle are in closer relationship to the PM. Those in the outer are not as close.

Question 4

Explain Project Closedown

Answer 4

Delivery acceptance from customer

Shutting down/releasing resources

Evaluations

Close accounts, pay bills

Deliver product

Create final report

Question 5

Which are the main categories of cultural differences?

Answer 5

Differing views on:

Family/Friendship

Status/rank

Direct/indirect speech

Connection to government

Punctuality

Question 6

What is a human resource plan?

Answer 6

Provides guidance on how project human resources should be defined, staffed, managed and released

Includes (at min) roles/responsibilities, org charts, and staffing mgmt. plan

Question 7

When you are in Closing, your leadership style should be

Answer 7

Supportive

Question 8

What is RBS?

Answer 8

A hierarchical representation of risks according to their risk categories.

Question 9

The cost impact of a risk event occurring as a project proceeds through its life cycle tends to

Answer 9

Slowly rise

Question 10

Explain cross-cultural considerations (in managing international projects/teams)

Answer 10

Language

Different (cultural) operating processes

Adaptation to local culture

Religious/ethnic groups.

Question 11

What is risk management?

Answer 11

System of activities to increase the probability/impact of positive events and decrease probability/impact of negative ones

Question 12

What is qualitative risk analysis?

Answer 12

Qualitative analysis prioritizes risks for further analysis or action by assessing and combining their impact and probability of occurrence.

Question 13

The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT

Answer 13

Contracts establish long-term commitments in the partnering approach while single project contracting is normal in the traditional approach

Question 14

After the end of close procurement process, which of the following technique buyer usually use to identify successes and failures?

Answer 14

Procurement audit

Question 15

What are the types of project constraints (resource sheduling problems)?

Answer 15

Technical/logical – related to network sequence in which activities must occur

Physical – activities that can’t occur in parallel or are affected by contractual or environmental factors

Resource – absence/shortage of, or unique relationship characteristics that require activities to be sequenced a certain way

Question 16

What is quantitative risk analysis?

Answer 16

Quantitative analysis analyzes (numerically) the effects of identified risks and overall project objectives

Question 17

Explain risk response strategies

Answer 17

Negative response strategies – Avoid. Transfer. Mitigate. Accept.

Positive strategies – Exploit (ensure). Share (bring in 3rd party). Enhance (modify size). Accept.

Question 18

What are the quantitative risk strategies?

Answer 18

Sensitivity analysis (helps determine risks w/ greatest impact)

Decision Tree (EMV tool used to decide between 2 $ options)

Monte Carlo/What-If (The process of evaluating scenarios in order to predict their effect on project objectives; random sampling simulations.)

Question 19

What are three types of organizational charts?

Answer 19

Hierarchical – work, organization and risk break down structures

Matrix – RAM, RACI, LRC

Text

Question 20

How many/what are the different types of project communication?

Answer 20

Written formal

Informal

Oral formal

Informal

Non-Verbal.

Question 21

List all project closure related activities

Answer 21

Wrap up activities: Customer approval/acceptance. Closing accounts/payments. Final reports. Checklist.

Performance evaluation: Team. Individual.

Retrospectives: Lessons learned. Independent facilitator

Question 22

Explain how to conduct procurement

Answer 22

Obtain responses

Select seller

Award contract.

Question 23

What is a responsibility matrix?

Answer 23

Chart that summarizes tasks to be accomplished and who is responsible for what on a project

Question 24

How many processes are there for human resource management, and what are they?

Answer 24

4:

Plan Human Resource Management

Acquire Project Team

Develop Team

Manage Team

Question 25

What is risk, and what are the risk types?

Answer 25

Risk – any uncertain events

Known risk: handled by planned risk responses, “known unknowns”

Unknown risk: handled by contingency $, “unknown unknowns”

Question 26

List 2-3 team building activities?

Answer 26

Kick-off meeting

Establish group identity

Define ground rules

Question 27

Project closures can fall into all of the following categories EXCEPT

Answer 27

Perpetual

Question 28

Explain major contract types and who takes more risks (seller or buyer)

Answer 28

Fixed price (well defined. Riskier for seller)

Cost reimbursable (buyer reimburses seller + a fee. Riskier for buyer)

T&M (hybrid w/ features of both)

Guaranteed max (predefined ceiling. Seller reimbursed up to a point + a fee. Seller responsible for overruns. Savings are shared)

Question 29

Explain difference between project closure and contract closure

Answer 29

Project closure: Addresses the final product or service

Contract closure addresses each project related contract.

Question 30

List three to four techniques for acquiring a project team?

Answer 30

Pre-assignment (resources committed as part of the charter or a competitive proposal)

Negotiation (for example, with a HR or facility manager to get the people you need)

Acquisition (getting what you need elsewhere if not available in house)

Question 31

Calculate the communication channel (N * (N – 1) /2)

Answer 31

Communication channel is the total number of potential communication channels is n(n – 1)/2, where n represents the number of stakeholders.

For example, a project with 10 stakeholders has 10(10 – 1)/2 = 45 potential communication channels.

Question 32

List procurement closure related activities

Answer 32

Procurement audits

Negotiated settlements

Closed procurements

Procurement file

Deliverables acceptance

Question 33

A lose-lose situation is

Answer 33

Compromising

Question 34

Disadvantages of outsourcing project work may likely include all of the following EXCEPT

Answer 34

Increased costs

Question 35

Explain the communication model

Answer 35

A description, analogy or schematic used to represent how the communication process will be performed for the project.

Encode. Transmit. Decode. Acknowledge. Feedback/Response

Question 36

Which are the environmental risk factors that impact international projects?

Answer 36

Economic

Legal/political

Security

Infrastructure

Culture

Geography

Question 37

What are differences between time-constrained and resource-constrained project?

Answer 37

Time constrained – must be completed by an imposed date; time is fixed

Resource constrained – resource level/amount can’t be exceeded

Question 38

Explain the five stages of team building.

Answer 38

Forming – team meets & learns about project/roles. Independent

Storming – begin to work. Not productive if team not open to differing perspectives

Norming – teams begins working together, adjusting to each other

Performing – teams that get here function well. Interdependent

Adjourning – completes the work and moves on

Question 39

During which stage of team development do members accept that they are part of a project group but resist the constraints that the project and the group put on their individuality?

Answer 39

Storming

Question 40

What are the qualitative risk strategies?

Answer 40

Data quality assessment.

Categorization

Urgency assessment

P&I matrix

Question 41

Explain the chance of risk occurring vs cost to fix risk graph

Answer 41

Risk have higher chance of occurring earlier in the project than later, and are more costly to address later in the project than earlier.

Question 42

Explain whether an early termination of contract requires a full closure process (slide 26)

Answer 42

Early termination is a special case (based on default or mutual agreement), thus does not require a full closure process.

Question 43

What is included in the final project report?

Answer 43

Executive summary

Review & analysis

Recommendations

Lessons learned

Appendix

Question 44

Explain culture shock and the Culture Shock Cycle?

Answer 44

The confusion and uncomfortable feelings experienced when working outside of your cultural element.

Culture shock cycle:

Honeymoon stage (high mood)

Irritability/hostility stage (low mood)

Gradual adjustment stage (low/med mood)

Adaptation stage (med mood)