Quiz 3 Study Guide & Practice Quiz Questions Flashcards
Explain the different conflict management strategies.
Withdraw/avoid – Retreat & postpone for more opportune time
Smooth/accommodate – emphasize areas of agreement; conceding for sake of group harmony
Compromise/reconcile – search for solutions that somewhat satisfy all sides
Force/direct – pushing one’s viewpoint; offer only win-lose solutions
Collaborate/solve – incorporating multiple viewpoints; requires cooperation/positive attitude
Best practices in outsourcing project work include all the following EXCEPT
Short-term, no-pressure outsourcing relationships
Explain network of stakeholders (diagram)
Those in the inner circle are in closer relationship to the PM. Those in the outer are not as close.
Explain Project Closedown
Delivery acceptance from customer
Shutting down/releasing resources
Evaluations
Close accounts, pay bills
Deliver product
Create final report
Which are the main categories of cultural differences?
Differing views on:
Family/Friendship
Status/rank
Direct/indirect speech
Connection to government
Punctuality
What is a human resource plan?
Provides guidance on how project human resources should be defined, staffed, managed and released
Includes (at min) roles/responsibilities, org charts, and staffing mgmt. plan
When you are in Closing, your leadership style should be
Supportive
What is RBS?
A hierarchical representation of risks according to their risk categories.
The cost impact of a risk event occurring as a project proceeds through its life cycle tends to
Slowly rise
Explain cross-cultural considerations (in managing international projects/teams)
Language
Different (cultural) operating processes
Adaptation to local culture
Religious/ethnic groups.
What is risk management?
System of activities to increase the probability/impact of positive events and decrease probability/impact of negative ones
What is qualitative risk analysis?
Qualitative analysis prioritizes risks for further analysis or action by assessing and combining their impact and probability of occurrence.
The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT
Contracts establish long-term commitments in the partnering approach while single project contracting is normal in the traditional approach
After the end of close procurement process, which of the following technique buyer usually use to identify successes and failures?
Procurement audit
What are the types of project constraints (resource sheduling problems)?
Technical/logical – related to network sequence in which activities must occur
Physical – activities that can’t occur in parallel or are affected by contractual or environmental factors
Resource – absence/shortage of, or unique relationship characteristics that require activities to be sequenced a certain way
What is quantitative risk analysis?
Quantitative analysis analyzes (numerically) the effects of identified risks and overall project objectives
Explain risk response strategies
Negative response strategies – Avoid. Transfer. Mitigate. Accept.
Positive strategies – Exploit (ensure). Share (bring in 3rd party). Enhance (modify size). Accept.
What are the quantitative risk strategies?
Sensitivity analysis (helps determine risks w/ greatest impact)
Decision Tree (EMV tool used to decide between 2 $ options)
Monte Carlo/What-If (The process of evaluating scenarios in order to predict their effect on project objectives; random sampling simulations.)
What are three types of organizational charts?
Hierarchical – work, organization and risk break down structures
Matrix – RAM, RACI, LRC
Text
How many/what are the different types of project communication?
Written formal
Informal
Oral formal
Informal
Non-Verbal.
List all project closure related activities
Wrap up activities: Customer approval/acceptance. Closing accounts/payments. Final reports. Checklist.
Performance evaluation: Team. Individual.
Retrospectives: Lessons learned. Independent facilitator
Explain how to conduct procurement
Obtain responses
Select seller
Award contract.
What is a responsibility matrix?
Chart that summarizes tasks to be accomplished and who is responsible for what on a project
How many processes are there for human resource management, and what are they?
4:
Plan Human Resource Management
Acquire Project Team
Develop Team
Manage Team