quiz #3

Question 1

Autonomous Team?

Answer 1

group of individuals working toward specific goals without the direct influence of an outside party, such as a manager to whom the team reports. The members of the autonomous team are given latitude to establish their own internal goals and work practices

Question 2

Task Force?

Answer 2

Group of people brought together to solve a specific problem
-when the project ends, the team ends (temporary)

Question 3

Active Listening?

Answer 3

Listening for comprehension and is critically important to be an effective team member
-show interest and give feedback

Question 4

Emotional Intelligence? (4)

Answer 4

Self-awareness= Understand myself
Self-management= Control myself
Social awareness= Understand others
Relationship management= Help others

Question 5

Ladder of Inference?

Answer 5

Uncovers path from observable data/experience to beliefs, generalizations, and actions
-frames our next action and draws conclusions to which we add meaning

Question 6

Advocacy & Inquiry?

Answer 6

A= statements that communicate what an individual thinks, knows, wants, feels
I= questions whose purpose is to learn what an individual thinks, knows, wants, or feels

Question 7

Single loop vs. Double loop?

Answer 7

Single= Using a standard/repetitive tactic towards solving a problem 
Double= Observing a problem in order to find the best possible solution

Question 8

Doom loop?

Answer 8

Fear/lack of ability to cope with failure, which may cause successful people to fall apart in an intimidating situation
-Happens when someone isn’t familiar with failure and never gets the chance to learn from it

Question 9

Defensive Routines?

Answer 9

Thoughts and actions used to protect individual’s, group’s, and organization’s usual way of dealing with reality
-Blaming, ignoring, Denial

Question 10

Golden Bridge?

Answer 10

Compromising for your own personal benefit, while also giving your opponent a sense of victory

Question 11

Problems that autonomous teams/task forces may encounter?

Answer 11

Poor performers, group conflict, no honesty, lack of leadership, no procedures/ground rules, judging people too quickly

Question 12

Phases of group development?

Answer 12

forming-group comes together
storming-diff. expectations cause argument
norming-resolve issues/work together
performing-high production/effective

Question 13

Task & interpersonal dimensions of group dynamics?

Answer 13

T: focus on getting something done (task first)
1-goals 2-how task is done 3-recurrent processes (standard operating procedure)
I: relations among the group
4-who does what 5-communication 6-recurrent interpersonal relationships (roles)

Question 14

Directive Leadership and the 2 types?

Answer 14

“Leader accountable for task”

1. Figure out what needs to be done
2. Get people to do it
3. Watch them to make sure they do it right
   - cons-hides weaknesses
   - types=Nice helpful or mean controlling

Question 15

Laissez-faire Leadership?

Answer 15

“Nobody accountable for task”
Let them do it
focus on good feeling

Question 16

Collaborative Leadership?

Answer 16

“Whole team accountable for task”
Developing purpose (chartering and framing)
Structuring discussions and processes
Verifying processes & responsibilities
Developing capabilities
-Pros-increase understanding / reduced defensiveness

Question 17

Distributive Leadership?

Answer 17

leadership exercised by multiple leaders throughout the organization – some in formal positions of authority and some not –working collaboratively across organizational levels and boundaries

Question 18

Constructive Conflict?

Answer 18

• Using conflict to create a positive outcome by encourage new ideas, and leading discussions
• Not by withholding info or impeding decisions with hostility

Question 19

Group Operating Procedures?

Answer 19

(EX:How are decisions made? Vote? Group pressure? True consensus?)
Task: 
-Setting agenda
-Documenting decisions
-Checking implementation
-Keeping track of progress (time)
Process:
-Interpersonal: getting to know each other, managing tension
-Learning and improvement

Question 20

Group Norms? (groupthink causes)

Answer 20

• Not wanting to take risks, Conflict avoidance, Peer pressure, Ridicule, Bullying
• More cohesiveness creates more groupthink

Question 21

Virtual Teams and their stages of development?

Answer 21

-Helpful for distant teamwork but lacks face-to-face communication
1st-forming & storming (phase1)
2nd-Norming (transition midpoint)
3rd-performing (phase 2)