quiz #2

Question 1

Active Listening?

Answer 1

Listening for comprehension and is critically important to be an effective team member
-show interest and give feedback

Question 2

Defensive Routines?

Answer 2

Thoughts and actions used to protect individual’s, group’s, and organization’s usual way of dealing with reality
-Blaming, ignoring, Denial

Question 3

Doom Loop?

Answer 3

Fear/lack of ability to cope with failure, which may cause successful people to fall apart in an intimidating situation
-Happens when someone isn’t familiar with failure and never gets the chance to learn from it

Question 4

Ladder of Inference?

Answer 4

Uncovers path from observable data/experience to beliefs, generalizations, and actions
-frames our next action and draws conclusions to which we add meaning

Question 5

Advocacy vs. Inquiry?

Answer 5

A= statements that communicate what an individual thinks, knows, wants, feels
I= questions whose purpose is to learn what an individual thinks, knows, wants, or feels

Question 6

Stages of group development?

Answer 6

forming-group comes together
storming-diff. expectations cause argument
norming-resolve issues/work together
performing-high production/effective

Question 7

Task & interpersonal dimensions of group dynamics?

Answer 7

T: focus on getting something done (task first)
1-goals 2-how task is done 3-recurrent processes (standard operating procedure)
I: relations among the group
4-who does what 5-communication 6-recurrent interpersonal relationships (roles)

Question 8

Directive Leadership and the 2 types?

Answer 8

“Leader accountable for task”

1. Figure out what needs to be done
2. Get people to do it
3. Watch them to make sure they do it right
   - cons-hides weaknesses
   - types=Nice helpful or mean controlling

Question 9

Laissez-faire Leadership?

Answer 9

“Nobody accountable for task”
Let them do it
focus on good feeling

Question 10

Collaborative Leadership?

Answer 10

“Whole team accountable for task”
Developing purpose (chartering and framing)
Structuring discussions and processes
Verifying processes & responsibilities
Developing capabilities
-Pros-increase understanding / reduced defensiveness

Question 11

Distributive Leadership?

Answer 11

leadership exercised by multiple leaders throughout the organization – some in formal positions of authority and some not –working collaboratively across organizational levels and boundaries

Question 12

Group Norms? (groupthink causes)

Answer 12

• Not wanting to take risks, Conflict avoidance, Peer pressure, Ridicule, Bullying
• More cohesiveness creates more groupthink

Question 13

Constructive Conflict?

Answer 13

• Using conflict to create a positive outcome by encourage new ideas, and leading discussions
• Not by withholding info or impeding decisions with hostility

Question 14

Virtual Teams and their stages of development?

Answer 14

-Helpful for distant teamwork but lacks face-to-face communication
1st-forming & storming (phase1)
2nd-Norming (transition midpoint)
3rd-performing (phase 2)

Question 15

Group Operating Procedures?

Answer 15

(EX:How are decisions made? Vote? Group pressure? True consensus?)
Task: 
-Setting agenda
-Documenting decisions
-Checking implementation
-Keeping track of progress (time)
Process:
-Interpersonal: getting to know each other, managing tension
-Learning and improvement