Quiz 2 Study Guide

Question 1

What is verbal communication?

Answer 1

The sharing of information between individuals by using speech. Individuals working within a business need to effectively use verbal communication that employs readily understood spoken words, as well as ensuring that the enunciation, stress and tone of voice with which the words are expressed is appropriate. It is also written as well.

Question 2

What is non-verbal communication?

Answer 2

Behavior and elements of speech aside from the words themselves that transmit meaning. Non-verbal communication includes pitch, speed, tone and volume of voice, gestures and facial expressions, body posture, stance, and proximity to the listener, eye movements and contact, and dress and appearance.

Question 3

What is an example of verbal communication?

Answer 3

Speaking: speeches, face-to-face discussions, telephone conversations, voicemail, television, radio, recorded books and seminars, videos Written: letters, faxes, emails, books, newspapers, magazines, articles, hand written notes, announcements

Question 4

What is an example of non-verbal communication?

Answer 4

tone, inflection, and other elements of voice, and body language, movements/gestures/posture, eye contact, and facial expressions

Question 5

What is a defense mechanism?

Answer 5

Unconscious behavioral pattern by which an individual attempts to cope with stress.

Question 6

What are the 11 defense mechanisms?

Answer 6

1. Verbal Aggression 2. Sarcasm 3. Rationalization 4. Compensation 5. Regression 6. Repression 7. Apathy 8. Displacement 9. Denial 10. Physical Avoidance 11. Projection

Question 7

what is verbal aggression? give an example

Answer 7

when a person verbally attacks another without addressing the original complaint, or disregards it. “When are you going to clean the drug sample closet?” Who are you to ask me that? you haven’t finished your duties today, either!”

Question 8

what is sarcasm? give an example

Answer 8

its a bitting edge added to words that a person states with the intent to cause pain or anger. “of course its a nice dress, if you like tents.”

Question 9

what is rationalization? give an example

Answer 9

attributing actions to rational and credible motives without analyzing underlying methods. “He only hits me because he’s stressed out.”

Question 10

What is compensation? give an example

Answer 10

a psychological mechanism through which feelings of inferiority, frustration, or failure in one area are counterbalanced by achievement in another. A person who compensates makes up for one behavior by stressing another. “I know I gained 5 pounds, Dr oz but I exercised three times last week.”

Question 11

what is regression? give an example

Answer 11

is the reversion to an earlier mental or behavioral level. “I’d like to get better grades, but i can’t find time to study”

Question 12

what is repression? give an example

Answer 12

the process whereby unwanted desires or impulses are excluded from the consciousness and left to operate in the unconscious. “I had a fight with my brother and I should phone him, but I just cant deal with that now”

Question 13

what is apathy? give an example

Answer 13

is the lack of feeling, interest, or concern. “I don’t care what grade I got on my test, because I am not going to pass the class anyways.”

Question 14

what is displacement? give an example

Answer 14

the redirection of an emotion or impulse from its original object, such as an idea or person, to another object. “I have enough problems at work: i don’t need to come home to a nagging wife!”

Question 15

What is denial? give an example

Answer 15

is a psychological defense mechanism in which a person avoids confronting a personal problem or reality by denying the existence of the problem or reality. “I can’t possibly have cancer; I just had a checkup, and i’m completely healthy.”

Question 16

what is physical avoidance? give an example

Answer 16

some events are so painful that a person may completely avoid any representation of the even. This could be a person a place an object or just about anything that serves a a reminder of the event that induces negative feelings. “I will never go to that restaurant again, because thats where my ex husband told me he wanted a divorce.”

Question 17

What is projection? give an example?

Answer 17

the attribution of one’s own ideas, feelings or attitudes to other people or to objects. its called externalization of blame, guilt, or responsibility as a defense against anxiety. “everyone else is always late, so why am I getting reprimanded for it?”

Question 18

what are the 5 tiers in Maslow’s Hierarchy of needs from bottom to top?

Answer 18

bottom to top: physiological needs {food, water, warmth}, safety needs {freedom of fear}, belonging/love {friends, family, boss}, self-esteem, self-actualization {full potential}

Question 19

Articulate

Answer 19

top join together as joint

Question 20

conceptualize

Answer 20

to for a concept, thought, notion or undertanding

Question 21

convey

Answer 21

to impart, as an idea, to transfer

Question 22

distort

Answer 22

to misinterpret, to twist out of unusual shape

Question 23

intuition

Answer 23

the immediate knowing or learning of something without the conscious use of reasoning

Question 24

projection

Answer 24

a defense mechanism of trying to blame another for one’s own inadequacies

Question 25

repression

Answer 25

to force painful ideas or impulses into the subconscious