Chapter 8 & 9 Quiz Flashcards
What pt info can be shared
Ptcare and treatment
pay doc or facilities for healthcare
with family, friends and relatives whom the pt has determined as being involved in pts healthcare
To make sure good care is provided in clean facilities
protect public health
to make required reports to law enforcement officials
What is the function of the Internet browser?
allow users to locate and display
What health informations you CANNOT share or use without the pt permission (specifically the provider cannot)
give health info to pts employer
use or share health info for marketing purposes
share mental health info obtained in counseling sessions
What are the 6 active listening skills?
pay attention
withhold judgement
reflect-mirror the other persons info and emotions by participating key notes
clarify-ask questions to make sure your understanding correctly
summarize- restate key themes or ideas. cover everything they wanted
share- after understanding their point of view , give ideas
5 things you can do when managing phones:
Answering promptly Identifying the facility Identifying the caller Screening incoming calls Minimizing wait time Transferring a call (give number in case of disconnection) Taking a message
7 elements of a correctly handled phone message
name of the person the call is for
name of the person calling
callers daytime telephone number or cell phone number
reason for calling
action to be taken
initials or the name of the person that took the call
Date and time of call
questions to ask when handling a phone emergency
At what telephone number can they be reached at and what their names is. Where they're located? What are the chief symptoms? When did they start? Has this happened before? Are you alone? So you have transportation
Describe the “HOW TO’S” of : opening a document renaming a document: Saving a document: Cut & paste
Command O
Command x & p
What are the 4 browsers
Google chrome, foxfire, Safari, internet explorer
What is an output device
Ddddd
What is an input device
High
Name 3 input devices
Mouse keyboard touchscreen
Name 3 output devices
Speakers monitor printer
