QUIZ 2 Flashcards
A project manager is looking for a place to document objectives. In which project document should objectives be located?
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Project Charter
Project Deliverables
Project Scope
Lessons Learned
Project Charter
As part of change management, who is responsible for implementing approved change requests?
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Team member
Project sponsor
Project manager
Change control board
Project manager
A project manager tries to update a sponsor on a project’s status, but the sponsor does not seem to focus on what the project manager says. What type of listening is taking place?
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Offensive listening
Cynical listening
Information gathering
Active listening
Offensive listening
Besides a customer, who needs to sign off on a project to indicate it is indeed completed?
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Team members
Manager
Project sponsor
Project manager
Project sponsor
Using drag and drop, match each portion of a Communication Management Plan with its description.
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Emails, phone calls, in-person meetings
Formal, informal, open
What is communicated and to whom
Communication styles
Communication types
Communication methods
Communication methods –> Emails, phone calls, in-person meetings
Communication types –> What is communicated and to whom
Communication styles –> Formal, informal, open
As part of a bathroom remodel a project manager notices the shower doors a customer wants are not available from the vendor that typically provides them. The same doors are available from another vendor but will take a week longer to arrive, and cost 20% more than what was originally quoted to the customer. What should the project manager do first to resolve the problem?
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Accept the delay in scope.
Accept the increase in price and pass the cost onto the customer.
Consult with the customer to reach a possible solution.
Pause the project.
Consult with the customer to reach a possible solution.
Which aspects are indicative of a predictive approach to project management? (Choose two)
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Client demands change frequently.
Tasks are done in sprints to reach short-term goals.
A critical path is established from start to finish.
Overall risk is assessed.
A critical path is established from start to finish.
Overall risk is assessed
During a lessons learned meeting near the end of a project, a manager claims that gold plating took place during the executing phase. What happened within the project to warrant that claim?
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More deliverables than what was promised were delivered and the project scope did not change.
A longer schedule due to more items being delivered than promised.
A higher project cost due to more items being delivered than promised.
More deliverables than what was promised were delivered and the project scope changed.
More deliverables than what was promised were delivered and the project scope did not change.
In which phase of the project life cycle are business needs determined?
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Monitoring and Controlling
Executing
Planning
Initiating
Initiating
Assuming a task is on the critical path, what can change to affect the path? (Choose two)
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Start date
End date
Number of resources
Work hours
Start date
End date
Which stakeholders make the largest contributions to ensuring the project plan objectives are met?
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Team members
Vendors
Project managers
Managers
Team members
Two businesses are having conflicts over an interface design for an app. Eventually, the businesses meet and agree to implement some aspects, while each yields on others. Which conflict management strategy is being used?
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Force/direct
Compromise/reconcile
Smooth/accommodate
Collaborate/problem-solve
Compromise/reconcile
Which types of external resources receive contracts to perform work or provide materials necessary to complete project tasks?
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Team members
Customers
Vendors
Focus groups
Vendors
Using drag and drop, match each project scenario with the approach used.
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Predictive
Adaptive
Hybrid
A logo design project with many versions and colors.
A wheelchair with a strict base model but room to have multiple iterations.
Software app with well-defined requirements.
Software app with well-defined requirements–> Predictive
A logo design project with many versions and colors. –> Adaptive
A wheelchair with a strict base model but room to have multiple iterations. –> Hybrid
When the change management process results in approval of a change, what part of a project plan is always affected?
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Scope
Quality
Budget
Schedule
Scope
What is the purpose of a scope statement?
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Provides formal authorization.
Defines the work to be performed.
A list of products and services to complete.
The breakdown of deliverables and tasks.
Defines the work to be performed
As part of a change management plan, who is responsible for approving changes to a project scope?
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Executive board
Project manager
Change control board
Project sponsor
Change control board
During a project planning session for a playground project, a group of people also want the existing blacktop to be repaved, which is not part of the original project plan. Adding this will result in a budget increase. What else will be affected as part of the project plan? (Choose two)
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Quality
Schedule
Scope
Number of resources
Schedule
Scope
In a project plan to build new fences for an elementary school, which tasks will have their durations affected based on the number of resources assigned to them? (Choose two)
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Adding a cement mixer to the existing group of cement mixers.
Including more people in the project status meetings.
The ribbon-cutting ceremony.
Adding people to add bricks to fences.
Adding a cement mixer to the existing group of cement mixers.
Adding people to add bricks to fences.
When tasks that are out of scope are added to a project, what is the end result?
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Gold plating
Cost variance
Scope creep
Schedule variance
Scope creep
Using drag and drop, match each Code of Ethics characteristic to an example of its utilization.
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Admitting to uploading an incorrect code file.
Allowing all ideas to be shared during a brainstorming session.
Giving a realistic update on a task’s progression.
Allowing everyone who needs to give updates equal time to do so.
Honesty
Respect
Responsibility
Fairness
Admitting to uploading an incorrect code file. –> Honesty
Allowing all ideas to be shared during a brainstorming session. –> Respect
Giving a realistic update on a task’s progression. –> Responsibility
Allowing everyone who needs to give updates equal time to do so. –> Fairness
Which stakeholders are initially responsible for reporting the completion of project tasks?
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Project managers
Team members
Managers
Project sponsors
Team members
A new project manager is learning the role of documents within the planning phase. What purpose does a project charter serve?
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The formal authorization for a project.
The definition of the work required to complete a project’s deliverables.
The definition of a project’s deliverables.
The definition of the work to be done on a project.
The formal authorization for a project
Testers are reporting a new app is slower than the one it is replacing. Part of the project requirements dictate the new app be faster. What should be done first to rectify this quality issue?
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The app developers should investigate the root cause of the app performing slower than anticipated.
A new, faster server to host the app should be provisioned.
The company’s internet connection should be upgraded.
The customer should be told that the app speed requirement cannot be fulfilled.
The app developers should investigate the root cause of the app performing slower than anticipated.
A project manager is tasked with building a WBS. What does a WBS contain?
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Tasks
Deliverables
Scope
Statement of Work
Deliverables
Using drag and drop, match each conflict resolution type with its win/loss outcome.
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Win/loss-win/loss
Win-win
Loss-win
Collaborate/problem-solve
Smooth/accommodate
Compromise/reconcile
Compromise/reconcile –> Win/loss-win/loss
Collaborate/problem-solve –> Win-win
Smooth/accommodate –> Loss-win
A manager wants to move a team member from one task to another to help someone who is struggling to complete a task on time. Who has the authority to move the team member?
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Manager
Team member
Project manager
Project sponsor
Project manager
A sponsor wants to see a contingency plan for a project’s budget. What should the contingency plan contain?
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A plan to cut resources from a project in case a project goes over budget.
A plan to remove a project phase in case a project goes over budget.
A percentage of the budget on top of the original budget.
A plan to reduce scope in case a project goes over budget.
A percentage of the budget on top of the original budget
A project team member notices another member downloading confidential information to a USB drive. He also finds out the employee is about to quit the company and work for a competitor. What should the team member do?
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Confront the employee committing the potential ethics violation.
Report the team member with the USB drive to the immediate manager for the team.
Report the team member with the USB drive to the project manager.
Take the USB drive from the employee when the employee is not looking and turn the USB drive into the manager.
Report the team member with the USB drive to the immediate manager for the team
Which group of stakeholders benefits the most from documenting lessons learned on a project plan?
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Project sponsors
Project managers
Customers
Team members
Project managers
A project manager is building a budget by estimating the cost of each task and then using that to estimate the cost of each deliverable. What kind of budgeting is occurring?
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Parametric
Bottom-up
Historical
Top-down
Bottom-up
A project manager needs to conduct peer reviews with team members as part of closing a project. Which communication method should the project manager use?
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Push
Feedback
Pull
Interactive
Interactive
Which characteristics are common to the adaptive approach of project management? (Choose two)
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Scope creep
A product backlog
Rapidly changing requirements
A set list of deliverables
A product backlog
Rapidly changing requirements
In which project management organization type does a project manager function more as a coordinator?
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Weak matrix
Strong matrix
Functional
Projectized
Functional
Which project management document lists identified risks and the severity of those risks?
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Risk report
Qualitative analysis
Risk register
Issues log
Risk register
What is verified during the contract closing process?
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That the work specified in the contract was completed on time.
That the resources specified in the contract to do the work are the ones who completed the work.
That the work specified in the contract was completed under budget.
That deliverables have been completed accurately and satisfactorily.
That deliverables have been completed accurately and satisfactorily.
A project manager is looking for ways to motivate staff, to help ensure projects are completed on time and within budget. What should they use as a starting point for motivation?
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The project manager should have monetary gift cards ready.
The project manager should give non-monetary bonuses, such as gym memberships.
The project manager should promise team members extra time off.
The project manager should learn what motivates team members.
The project manager should learn what motivates team members.
What is the range of activities reported on within a status update for a project plan?
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An update for each deliverable.
Within a given time period.
An update for each project phase.
An update for the entire project.
Within a given time period
Which term best represents a significant point or event within a project?
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Task
Deliverable
Goal
Milestone
Milestone
What is the main reason for archiving project documents?
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To comply with legal requirements regarding archiving project documentation.
To comply with regulatory requirements regarding archiving project documentation.
To save lessons learned in a project plan.
To save time and effort on building future, similar project plans.
To save time and effort on building future, similar project plans.
In which aspect of the project life cycle does the process of verifying deliverables take place?
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Executing
Closing
Planning
Initiating
Closing
A hospital wing construction project is behind schedule. The project manager is looking to fast-track the project to bring it back in line. What is the project manager looking to do?
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Add more resources to tasks to shorten their duration.
Take tasks that are normally done sequentially and do them in parallel.
Add to the budget to bring a project back on schedule.
Reduce project scope to bring a project back on schedule.
Take tasks that are normally done sequentially and do them in parallel.
Metrics are used to measure which part of a project management plan?
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Cost
Schedule
Quality
Risk
Quality
A new project manager is asked to learn about procurement tasks by looking through previous projects. Which statement defines procurement tasks?
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Audits on current project plans.
Testing tasks on projects.
Tasks that roll up into deliverables.
Tasks that obtain goods and services from external resources.
Tasks that obtain goods and services from external resources.
A project manager finds for a park irrigation project the normal supplier for pipes may not have the ones needed. Another supplier has the pipes but at a higher cost. Which components of the project management plan should be updated? (Choose two)
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Risk
Budget
Schedule
Scope
Risk
Budget
A new project manager is trying to understand the differences between a task and similar events in a project. What does a task consist of? (Choose two)
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A verifiable product or service that needs to be produced as part of an overall project.
Start and end dates.
Work assigned to a resource.
A significant event in a project.
Start and end dates
Work assigned to a resource.
A hybrid approach combines elements of which project approaches? (Choose two)
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Agile
Adaptive
Waterfall
Predictive
Adaptive
Predictive
A team member approaches a project manager with an insistence on completing tasks in a different way than prescribed in the project plan. Even though the manager knows that the project plan contains the fastest way to complete these tasks, he acquiesces with the team member. Which conflict management strategy has been employed?
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Force/direct
Withdraw/avoid
Compromise/reconcile
Smooth/accommodate
Smooth/accommodate
Which roles describe a vendor within a project plan for developing a database to interact with a customer-facing website? (Choose two)
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A design consultant for the website.
The project sponsor.
Internal testers for the website.
A cloud hosting provider.
A cloud hosting provider.
A design consultant for the website.
In a project plan, what is scope variance?
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The amount of scope creep.
The amount of gold plating.
The amount of schedule variance and cost variance.
The difference between planned scope and the actual scope.
The difference between planned scope and the actual scope.
