Quiz 2

Question 1

The visual display of all activities that take place in the business process and how the job proceeds through those activities is called:

Answer 1

flowchart

Question 2

Which of following is an application of poke-yoke?
Informing the customer about Kanban
Teaching the customer how to apply 5S
Providing a checklist to the customer
None of the above

Answer 2

Providing a checklist to the customer

Question 3

The following would be considered a non-value added activity for a child counseling process:
Drive to the bank to deposit cash revenues
Conducting a weekly meeting with the child
Both of the above
None of the above (i.e., they are both value-added)

Answer 3

Drive to the bank to deposit cash revenues

Question 4

The following would be considered a value added activity for a personal finance advising process:
Explaining to a customer how certain investment products work
Moving money for the customer from one account to another
both of the above
none of the above

Answer 4

both of the above

Question 5

The process map for a consulting company service process will likely include:
Activities for each department involved in delivering the service
Where contact with the customer must be made
Creation of management progress reports
all of the above

Answer 5

all of the above

Question 6

An important measure of production process effectiveness is flow time, defined as which?
The amount of time that a resource is working.
The amount of time it takes to produce an item, including wait time.
The length of value-added time during production.
The amount of time it takes to produce an item, not including wait time.

Answer 6

The amount of time it takes to produce an item, including wait time.

Question 7

Consider a flow line with a takt time of 1 hour. If the flow line is reliable, this means that:

Answer 7

One product will be produced every hour.

Question 8

Which of the following is related to mass production?
Minimize resource efficiency
Maximize resource utilization
Maximize per unit production cost
All of the above

Answer 8

Maximize resource utilization

Question 9

The application of standard work in a service company can be helpful because:

Answer 9

It will ensure that the provider’s different service locations will use similar procedures when dealing with customers

Question 10

Name a possible waste category for a call center service?

Answer 10

The call center agent makes the customer wait