Quiz 1

Question 1

Which of the following is a true regarding the comparison of manufacturing and service processes?
a.
Service activity times tend to be much less variable than manufacturing activity times

b.
Information is a key flow unit in services while tangible items are the key flow unit in manufacturing

c.
Operations management is not important in services, but important in manufacturing

d.
Manufacturing processes tend to cross more functional boundaries than service processes

Answer 1

b.
Information is a key flow unit in services while tangible items are the key flow unit in manufacturing

Question 2

For a hospital s emergency room, flow units would be:

Answer 2

patients

Question 3

In comparing a batch process and a flow-shop (i.e., a flow line), we typically expect:
a.
Slower flow times in a flow shop

b.
Lower inventory levels in a flow shop

c.
Better visibility to see problems in a batch process

d.
All of the above

Answer 3

b.
Lower inventory levels in a flow shop

Question 4

The following would be a characteristic of a responsive production system:
a.
Capacity that may go unused

b.
Capacity utilizations close to 100%

c.
High inventory levels

d.
Large batch sizes to minimize unit costs

Answer 4

a.
Capacity that may go unused

Question 5

The customer(s) of an environmental health and safety department’s internal monthly reports of emissions would likely be:
a.
The manufacturing department who seek a healthy workplace

b.
The legal department who litigate environmental lawsuits

c.
The quality department who maintain data on employee safety

d.
All of the above

Answer 5

d.
All of the above

Question 6

Uncertainties in a computer network would include the following:
a.
Downtime occurrences

b.
Daily user volume

c.
Periodic power failure

d.
All of the above

Answer 6

d.
All of the above

Question 7

For an appliance repair operation, resources would be:
a.
Appliance owners

b.
Tools used by the repairman

c.
Appliances being repaired

d.
Telephone system

Answer 7

b.
Tools used by the repairman

Question 8

Executing production in a push system may be characterized by:
a.
Determining production quantities determined based on forecasts of future sales

b.
Delaying production decisions until demand is known

c.
Waiting until the next operation needs parts before production

d.
All of the above

Answer 8

a.
Determining production quantities determined based on forecasts of future sales

Question 9

At a paper company, an efficient supply chain would be best for white paper towels because:

a.
The use of large capacity buffers in efficient systems will ensure cost minimization

b.
Demand will be easy to forecast and therefore fast production lead times are not critical

c.
An efficient supply chain is best for products used primarily in the home

d.
All of the above

Answer 9

b.
Demand will be easy to forecast and therefore fast production lead times are not critical

Question 10

A cost efficient call center operation would likely be characterized by:
a.
Very short wait times for callers

b.
Call center operators who were on the phone with clients almost all of the time

c.
Large capacity buffers resulting in some idle time of call center operators

d.
All of the above

Answer 10

b.
Call center operators who were on the phone with clients almost all of the time