Quiz 1

Question 1

When can disruption occur during a change project?

A. At various times throughout the transition
B. At the initiation of the transition phase
C. During the transfer of ownership to a sustaining period
D. After go-live

Answer 1

A. At various times throughout the transition

See 4.1 “Change is a Process”

Question 2

Which skill area includes coaching of stakeholders through change by supervisors and managers to enable successful individual transitions?

A. Resistance management
B. Stakeholder engagement
C. Leading stakeholders through change
D. Communications in support of the change process

Answer 2

C. Leading stakeholders through change

See p. 53 for a table detailing the knowledge, skills, and abilities that ACMP recognizes as unique and critical to the discipline of change management.

Question 3

Which of the following does NOT fit into the Resource Management Subject Group?

A. Assess the Change Impact
B. Resource Plan
C. Execute the Resource Plan
D. Gain Approval for Completion, Transfer of Ownership and Release of Resources

Answer 3

D. Gain Approval for Completion, Transfer of Ownership and Release of Resources

This process falls within the Leadership/Sponsorship Engagement subject group.

Question 4

Which of the following is NOT a change variable which could affect a change definition?

A. Number and type of impacted stakeholder groups
B. Technological complexity
C. Geographic dispersion
D. Project name

Answer 4

D. Project name

Defining a change by the name of a project is often incomplete. A change definition must be based on an analysis of a number of change variables. Two components comprise the basis of a change definition and risk assessment: size and complexity.

Question 5

Change management processes should be:

A. Robust and based upon the existing body of knowledge
B. Data-driven and evidence based
C. Properly adapted for effectiveness
D. Applied consistently across stakeholder groups

Answer 5

C. Properly adapted for effectiveness

Change management processes should be properly adapted for effectiveness, given their iterative and sometimes simultaneous nature, regardless of the project management methodology employed.