QUIZ 1 Flashcards

1
Q

4 Key terms in Communication

A

process, systems, symbols and meanings (Wood, 2012)

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2
Q

In the context of communication, one never stops from communicating as it is an ongoing activity. It is a dynamic as it continually changes. Communication is never static.

A

Process

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3
Q

Communication is considered a process because it is an ________ on itself.

A

activity

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4
Q

Wood (2012) defined _______ as interrelated parts that affect one another. It is a
collection not of random parts, but of organized wholes.

A

system

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5
Q

Examples of a System

A

(culture, religion, ethnicity, nationality, socio-economic status, age, sex, political affiliation and others)

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6
Q

Another common term among the definitions is _________.. Wood (2012) explicitly used this term in her definition. In Palta’s definition, ________ is represented by language and in Ober and Newman’s, it is indicated by spoken or written words and facial expressions, gestures and voice qualities. For others, it is embedded in the term message.

A

symbols

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7
Q

At the heart of communication is _________. It can be viewed as an “end” in itself. This means that when people communicate, they attach ________ to the symbols they use (either verbal or non-verbal) with the intent that the person/s they are communicating with share the same ________ as intended. In other words, the goal is to generate common _________ through the messages provided or received.

A

meaning/s

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8
Q

Communication has two levels of meaning:

A

content level and relationship level

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9
Q

It refers to the literal meaning of the message. It is parallel to the denotative meaning of the message.

A

Content Level

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10
Q

It expresses the relationship between communicators. This can be the connotative meaning of a message.

A

Relationship Level

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11
Q

also refers to the understanding of the message. Ideally, your message should be understood in the same manner you intended to be.

A

Meanings

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12
Q

communication can be defined as continuous activity _______ that operates within a certain context ________ in which people exchanged words, gestures, and other verbal and nonverbal __________ behavior to create and understand information or messages__________.

A

(process), (system), (symbols), and (meaning).

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13
Q

a political scientist, produced a set of questions to conveniently describe what comprises communication.

A

Harold Laswell

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14
Q

provided more comprehensive components of
communication

A

Pearson et al. (2011)

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15
Q

Pearson et al. (2011) provided more comprehensive components of communication which include:

A

people, messages, codes, channels, feedback,
encoding and decoding and noise or barrier.

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16
Q

They are the ones involved in the communication process. They have the roles of being the source who initiates a message and the receiver as the intended target of the message.

A

People

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17
Q

This is the verbal and non-verbal form of idea, thought, or feeling that one intends to communicate to another person or group of people.

A

Message

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18
Q

pertains to the language one utters;

A

Verbal message

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19
Q

refers to gestures, body movements, sign languages, and facial expressions that carry with them their own meaning.

A

Non-verbal message

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20
Q

it refers to the means with which the message is delivered.

A

Channel

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21
Q

– It is the receiver’s verbal and non-verbal response to the source’s message

A

Feedback

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22
Q

It is a systematic arrangement of symbols used to create meanings in the mind of another person.

A

Code

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23
Q

is defined as the process of translating an idea or thought into a code.

A

Encoding

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24
Q

is the process of assigning meaning to an idea or a thought.

A

Decoding

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25
Q

In the context of communication, noise refers to any interference in the encoding and decoding processes which affect the clarity and understanding of a message.

A

Noise or Barrier

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26
Q

The common models of communication that have been utilized over the years are as follows:

A

I. Linear Model
II. Interactive Model
III. Transactional Model

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27
Q

Also called the transmission model.

A

Linear Model

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28
Q

assumes that communication is transmitted in a straightforward manner from a sender to a receiver. This clearly reflects that communication is a one-way process

A

Linear Model

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29
Q

In this model, communication flows in one direction from the sender (who?) with the message (says what?) which is sent via a certain medium (in what channel?) towards the receiver to bring about a certain result (with what effect?).

A

Laswell’s
Verbal Model

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30
Q

2 samples of Linear Model

A

Laswell’s Verbal Model
Shannon and Weaver’s Model

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31
Q

This model is in contrast with the linear one which considers communication as flowing only in one direction from a sender to a receiver (Gronbeck, 1999). In this model, communication is a two-way process which involves an exchange or an interaction between the sender and the receiver.

A

Interactive Model

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32
Q

In this model, the personal fields of experience, whether shared or no by the communicators are very important. According to Schramm, the communicators’ fields of experience explain why misunderstanding occurs.

A

Interactive Model

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33
Q

Schramm pointed out that when there are more overlaps in the communicator’s fields of experience (meaning they share the same experience), the better they understand each other.

A

Interactive Model

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34
Q

This model was adapted from Wood (1997) in response to the failure of the interactive model to portray the dynamism of human communication.

A

Transactional Model

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35
Q

The key features of the transactional model are as follows:

A
  1. It has a time element which influences how people communicate.
  2. It depicts communication as varying (not constant) and dynamic (not static).
  3. The outer lines in the
    model indicate that
    communication occurs
    within systems that
    influence what and how
    people communicate.
  4. Finally, the model does not label one as the sender and the other as the receiver. Instead, are communicators who actively, equally, and simultaneously participate in the communication process.

In sum, the transactional
model is a model in which
people interact with and
through symbols overtime to
share and create meaning.

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36
Q

8 Principles of
Communication

A
  1. Communication is transactional
  2. Communication is inevitable –
  3. Communication is goal oriented
  4. Communication’s various levels
  5. Communication is complex
  6. Communication can be learned
  7. Communication is relational –
  8. Communication is guided by
    culture
37
Q

It is a two-way process which involves an exchange. When the message is sent, a reply is expected

A

Communication is transactional

38
Q

It is impossible not to communicate.

A

Communication is inevitable

39
Q

When you communicate, you have goals in mind. You do not just say something or write a message on a piece of paper for no reason at all.

A

Communication is goal oriented -

40
Q

There are various levels of communication: intrapersonal, interpersonal, small group and public or mass. The intrapersonal level refers to the communication that occurs when we do “self-talk” or engage in self reflection.

A

Communication’s various levels

41
Q

it entails a lot of processes which can occur simultaneously or successively. Likewise, there are implications and considerations which are perceived consciously or unconsciously.

A

Communication is complex

42
Q

Despite the complexity of communication, it is still a skill which can be learned.

A

Communication can be learned

43
Q

In any communication setting, aside from sharing meaning, the process how meaning is created also echoes two vital aspects of the relationships of the communicators: immediacy and control.

A

Communication is relational

44
Q

Culture may be defined as a system of knowledge shared by a relatively large group of people. The system includes shared beliefs, values, symbols and behaviors.

A

Communication is guided by
culture

45
Q

deals with one’s judgment of rightness or wrongness, appropriateness or inappropriateness of a course of action or decision.

A

Ethics

46
Q

consideration in communication shape how you communicate.

A

Ethical

47
Q

It is a set of moral principles guiding the society to maintain social order.

A

Ethics in
Communication

48
Q

Below are
some guidelines for
becoming an ethical
communicator.

A
  1. Ethical communicators are honest
  2. Ethical communicators are aware of the consequences of their thoughts and actions.
  3. Ethical communicators value diversity and respect other’s opinion.
  4. Ethical communicators are just and fair.
49
Q

In communicating your thoughts, ideas and feelings, you must be truthful. Good communicators never lie and deceive other people.

A

Ethical communicators are honest

50
Q

You need to think before you communicate whether it is in the spoken or written form.

A

Ethical communicators are aware of the
consequences of their thoughts and actions.

51
Q

Respect means showing regard or consideration for others and their ideas. Even if you do not agree with them.

A

Ethical communicators value diversity and
respect other’s opinion.

52
Q

To be just and fair is to be impartial and objective.

A

Ethical communicators are just and fair.

53
Q

involves the background of both the sender and the receiver of the message. It includes their education, religion, socioeconomic status, marital status, and beliefs that greatly influence what and how they communicate.

A

personal context

54
Q

pertains to the environment where communication takes place. It involves tangible factors which can be easily perceived by the senses, such as temperature, humidity, odor, lighting, and noise level, among others.

A

physical context

55
Q

refers to the kind of relationship that exists between the sender and the receiver.

A

social context

56
Q

includes the emotions and feelings of the participants in the communication process. It involves their opinions, judgments, prejudices, attitudes and perception towards each other, which can play part in the transmission of messages.

A

psychological context

57
Q

is one of the vital considerations in communication. It includes the sets of beliefs, value systems, guiding principles, and assumptions based on one’s race, ethnicity, age, gender, sexual orientation, gender identity and religion within which communication happens.

A

cultural context

58
Q

CULTURAL DIMENSIONS IN COMMUNICATION

A
  1. individualism or collectivism
  2. low and high context
  3. chronemics
  4. uncertainty avoidance
  5. power distance
  6. gender-masculinity or femininity
  7. long term or short-term orientation
59
Q

puts premium on the self and personal fulfillment

A

Individualistic culture

60
Q

values teamwork and collaboration.

A

collectivist culture

61
Q

Cultures in First World Countries such as the USA,
Canada, Northern and Western European countries are _________

A

highly individualistic

62
Q

most of the cultures in Lattin America, East and Southeast Asia, and Africa

A

collectivist

63
Q

tend to be more assertive, confrontational, and direct to get things done at their own pace

A

individualistic cultural background

64
Q

work more harmoniously in groups and cooperate with others to avoid conflict.

A

collectivist cultural background

65
Q

views explicit words as way to convey messages

A

Low-context culture

66
Q

uses subtle non-verbal behaviors and implicit information to convey meaning.

A

highcontext culture

67
Q

For instance, people in the USA, Germany, and Scandinavia have

A

Low-context culture

68
Q

Latin America and most Asian cultures have

A

high-context culture.

69
Q

People from low-context cultures have to pay attention to the ________ and ______ of those from high context-cultures.

A

Body languages and gestures

70
Q

pertains to the concept of time
among cultures

A

chronemics

71
Q

advocates punctuality, timely completion of tasks, and accomplishment of one task at a time. Schedule matters in a ________

A

Monochronic cultures

72
Q

has a more fluid and flexible concept of time. In this culture, task interruption and multi-tasking are acceptable practices and maintaining relationships is more important than strictly following a schedule

A

Polychronic culture

73
Q

The dominant culture of USA has a ______________

A

monochronic sense of time.

74
Q

Latin American, Arab
and Southern European cultures

A

polychronic culture

75
Q

is tolerant of unpredictable and uncontrollable situations

A

Low-uncertainty avoidance culture

76
Q

values precision and always attempts to anticipate risks to possibly reduce them. To make this possible, rules and systems are created.

A

High uncertainty avoidance culture

77
Q

People from USA, Sweden, and Denmark are

A

Low-uncertainty avoidance culture

78
Q

people from Germany, Portugal, Greece, Peru and Belgium have

A

high-uncertainty avoidance culture.

79
Q

is the extent to how the equality or inequality of power is expected or accepted.

A

power distance.

80
Q

values equal distribution of power.

A

Low-power distance culture

81
Q

recognizes that unequal distribution of power is normal. T

A

high-power distance culture

82
Q

cultures of Austria, Finland, Denmark, Norway and
USA value democracy and egalitarian behavior

A

Low-power distance culture

83
Q

This type of culture is evident in countries in the Middle East, and in Malaysia, Guatemala, Venezuela and Singapore.

A

high-power distance culture

84
Q

advocate for strict adherence to conventional gender roles and behaviors.

A

Masculine cultures

85
Q

In this culture, masculine roles are more valued than feminine roles.

A

Masculine cultures

86
Q

are based on the premise that men and women assume varieties of roles and thus, are both valued regardless of their sex and gender.

A

Feminine cultures

87
Q

refers to how patience is valued in waiting for the outcomes of actions.

A

long term or short-term orientation

88
Q

is characterized by being very performance-driven. It emphasizes quick results, fulfillment of social obligations, and efficient revenue generation. Therefore, it values rewards in the here and now.

A

Short-term
orientation culture

89
Q

is more laid back that it has more patience in waiting for the outcomes of an action. It values perseverance towards the achievement of goals.

A

Long-term orientation
culture