Questions List

Question 1

Can we set a solid and specific appointment with every guest?

Ask the following questions and we will

Answer 1

How long have you been looking for the ….?

Have you recently test-driven the ….?

Will this vehicle be for yourself?

What are you currently driving? What are the plans for it?

Do you have a vehicle you are thinking about selling? What?

When was the last time you had your current vehicle professionally appraised?

How soon did you want to take delivery of the …? Do you have a timeline to work with?

Would you consider a …. with low miles and an improved warranty if we could offer you a vehicle immediately or much sooner?

Are you familiar with the current availability of the ….?

Have you ever considered placing a deposit on an incoming vehicle or ordering exactly what you want?

Will this be your first vehicle from Fletcher Jones?

Are you local to us? Or What zip code will this vehicle be registered to?

Are you familiar with Fletcher Jones? Or how did you hear about us?

Are you familiar with our Fletcher Jones
Preferred Owner Benefits?

Including Airport shuttles, Car Washes, and more?

Will this be your first Mercedes-Benz, Audi, or Porsche?

Have you previously visited any of our
Fletcher Jones Mercedes-Benz, Porsche, or Audi Centers?

How would you like to proceed?

When can I expect to hear from you, or when shall I followup otherwise?

Besides pricing, Is there something else holding you back?

You’re not on your way to the dealership right now, are you?

May I ask why you’re considering another vehicle?