Appointment Recommendation Statements Flashcards
Vehicle Availability
Selling the Appointment
Vehicle Availability:
• The (MODEL) is currently listed as available, and based on the current market, I will arrange for you to meet directly with my Senior Manager.
I’ll let (Him/Her) know the details of our conversation, ensuring we can save time when you arrive.
Remember, we’re a 76-year-old, family-owned business, the #1 Luxury Automotive Group in the US, and we will do everything possible to earn your business.
We have an opening as early as (TIME) today, or would a later time work better for you?
Test Drive
Selling the Appointment
Test Drive:
• Because you haven’t yet had the opportunity to drive the (MODEL), I will arrange for you to meet directly with a senior manager and a product specialist who can provide you with an extended test drive and detailed safety, tech, and features demonstration. This way, we can ensure this is the perfect vehicle for you and your family.
Remember, we’re a 76-year-old, family-owned business, the #1 Luxury Automotive Group in the US, and we will do everything possible to earn your business.
We have an opening as early as (TIME) today, or would a later time work better for you?
Trade In
Selling the Appointment
Trade-In:
• Since you are considering selling your (MODEL), here’s what I will do for you. I will arrange to have you meet directly with a preowned manager, (NAME), so we can provide a complimentary professional appraisal.
This way, whether you purchase from us or not, you’ll know the real value of your vehicle and have everything needed to make a well-informed decision.
Remember, we’re a 76-year-old, family-owned business, the #1 Luxury Automotive Group in the US, and we will do everything possible to earn your business.
We have an opening as early as (TIME today, or would a later time work better for you?
Final Questions
Selling the Appointment
Financial Questions:
• Since you have so many excellent yet detailed questions regarding Lease/Financing options, here is what I recommend.
I will arrange for you to meet directly with a senior Manager who can accurately answer all your questions, address your concerns and provide you with everything needed to make a well-informed decision.
You can then decide which options work best for you and your family.
Remember, we’re a 76-year-old, family-owned business, the #1 Luxury Automotive Group in the US, and we will do everything possible to earn your business.
We have an opening as early as (TIME) today, or would a later time work better for you?
Final Price
Selling the Appointment
Final Price:
• It sounds like you’ve done your homework and know what you’re looking for, so here is what I will do for you…
I can arrange for you to meet directly with a Senior Manager, who will keep things simple and straightforward. They are the final decision makers and can provide all options, including the best possible price.
You’ll then have the peace of mind you’re looking for.
Remember, we’re a 76-year-old, family-owned business, the #1 Luxury Automotive Group in the US, and we will do everything possible to earn your business.
We have an opening as early as (TIME) today, or would a later time work better for you?
Custom Order
Selling the Appointment
Custom Order:
• As you know, this (MODEL) is currently available on a custom-order basis. So the quickest way to get this vehicle is to meet with a senior manager.
We can review your needs and availability and then place an order. This way, you can configure the (MODEL) exactly how you want and avoid paying for any features you don’t care about.
Remember, we’re a 76-year-old, family-owned business, the #1 Luxury Automotive Group in the US, and we will do everything possible to earn your business.
We have an opening as early as (TIME) today, or would a later time work better for you?
Timeframe - Short
Selling the Appointment
Timeframe - Short
• I understand you are looking for something immediately and need to move quickly. So here’s what I recommend.
I will arrange for vou to meet directly with a senior manager. They can expedite your visit, streamline the experience, appraise your vehicle, and review all the options available in a timely manner.
This way, you have all the information you need to make a well-informed decision in the shortest time possible.
We’re a 76-year-old, family-owned business, the #1 Luxury Automotive Group in the US, and we will do everything possible to earn your business.
Would today or tomorrow work better for you? Great, and morning or afternoon?
Timeframe - Long
Selling the Appointment
Timeframe - Long
•Since we have some time to work together, I invite you to meet directly with a sales manager who can review, personalize, and draft your options.
This way, whenever the time is right, you’ll have all the necessary information to make a well-informed decision.
Remember, we’re a 76-year-old, family-owned business, the #1 Luxury Automotive Group in the US, and we will do everything possible to earn your business.
We have an opening as early as (TIME today, or would a later time work better for you?
Personalized Experience
Selling the Appointment
Personalized Experience:
•Since this will be your first (BRAND), I invite you to meet directly with a senior manager who will ensure you receive preferential treatment, arrange to have all your questions answered by a product specialist, and show you why Fletcher Jones is the #1 Luxury Automotive Group in the US.
Remember, we’re a 76-year-old, family-owned business and will do everything possible to earn your business.
We have an opening as early as (TIME) today, or would a later time work better for you?
Over Mileage
Selling the Appointment
Over Mileage
• Since you are going over the mileage limit on your current lease, and every additional mile adds to your total cost, I’d recommend meeting with a lease-end manager.
They will gather the facts, inspect your vehicle and present you with personalized options, so you can make a well-informed decision about what to do next.
Remember, we’re a 76-year-old, family-owned business, the #1 Luxury Automotive Group in the US, and we will do everything possible to earn your business.
We have an opening as early as (TIME)
today, or would a later time work better for you?
Feature/ Product Demo
Selling the Appointment
Feature/ Product Demo:
•You’re not the first guest with great questions about (FEATURE). We have previously found a product demonstration to be very helpful.
So here’s what I will do for you, I will arrange for you to meet directly with a senior manager who can have a product specialist demo the (FEATURE to help you understand the technology and its value.
Remember, we’re a 76-year-old, family-owned business, the #1 Luxury Automotive Group in the US, and we will do everything possible to earn your business.
We have an opening as early as (TIME) today, or would a later time work better for you?
