Questions for Final Exam

Question 1

In DESC script, name two ways to describe the situation.

Answer 1

a) describe the offending behavior, and use concrete terms

b) Identify specific incident, (time, place, frequency), and describe action, not motive behind the action

Question 2

In a DESC script, name two ways to express feelings about situation.

Answer 2

a) own, express, and share your feelings calmly

b) state them as they relate to a goal to be achieved, and focus on offending behavior

Question 3

In DESC script, specify three changes.

Answer 3

a) ask for desired change and make your request reasonable
b) ask for one or two changes at a time and identify concrete actions that can be stopped or implemented.
c) be aware of rights of other person and identify your willingness to change

Question 4

In DESC script, name three consequences in the request.

Answer 4

a) be specific about what will happen and use positive rewards for desired change
b) choose appropriate reward that the other wants
c) be sure “punishment” fits the crime and select a consequence that you will carry out.

Question 5

When you communicate cross culturally, efforts must be made to keep the communication simple, clear, and not ambiguous.

Answer 5

True

Question 6

Cross cultural communication occurs when a person from one culture sends a message to another person from another culture.

Answer 6

True

Question 7

Misinterpretation can be caused by accurate perceptions of a person or situation that arise when that actually exist is not seen.

Answer 7

False

Question 8

In a global environment the ability to communicate effectively is not a challenge.

Answer 8

False

Question 9

Absences from work can be personal and non-personal.

Answer 9

True

Question 10

Employees must notify their manager(s) in advance about their absence(s).

Answer 10

True

Question 11

The only time an employee can be absent from work is when they are sick.

Answer 11

False

Question 12

Many problems in life are uncontrollable. You can guarantee your boss will always arrive on time, and never be absent from work.

Answer 12

False

Question 13

Individual work requires more responsibility than team work.

Answer 13

True

Question 14

One advantage of individual work is no difference of opinion.

Answer 14

True

Question 15

Conflicts are easier to develop in team.

Answer 15

True

Question 16

The pursuit of personal success and happiness is a powerful motivation.

Answer 16

true

Question 17

Effective teamwork is developed through shared experiences and practice.

Answer 17

True

Question 18

Confidence is important in both individual an team work.

Answer 18

True

Question 19

Working in teams helps you to develop interpersonal skills.

Answer 19

True

Question 20

Effective teamwork is facilitated by clear and open communication with respect to targets, responsibilities.

Answer 20

True

Question 21

The benefit of team work is you have to match your skills with other members.

Answer 21

False

Question 22

The benefit of working in teams is free-riding.

Answer 22

False

Question 23

SMART goals should only be established by the team’s sponsor and then broken into sub-goals by the team.

Answer 23

False

Question 24

Loyalty and sense of belonging to a team are not critical in any office environment.

Answer 24

False

Question 25

It is not important in conflict management that everyone feels heard and included.

Answer 25

False

Question 26

Only individualism has been linked to creativity and innovation.

Answer 26

False

Question 27

Communication is not critical when people work as a team.

Answer 27

False

Question 28

A group approach decreases the chances of detecting flaws in a solution an individual may miss.

Answer 28

False