QUALITY TOOLS

Question 1

also called Ishikawa or fishbone diagrams

A. Cause-and-effect diagram
B. Control chart
C.Check sheet
D. Histogram
E. Pareto chart
F. Scatter diagram
G.Stratification

Answer 1

A. Cause-and-effect diagram

Question 2

Graph used to study how a process changes over time. Comparing current data to historical
control limits leads to conclusions about whether the process variation is consistent (in control) or is unpredictable (out of control, affected by special causes of variation).

A. Cause-and-effect diagram
B. Control chart
C.Check sheet
D. Histogram
E. Pareto chart
F. Scatter diagram
G.Stratification

Answer 2

B. Control chart

Question 3

A structured, prepared form for collecting and analyzing data; a generic tool that can be adapted for a wide variety of purposes.

A. Cause-and-effect diagram
B. Control chart
C.Check sheet
D. Histogram
E. Pareto chart
F. Scatter diagram
G.Stratification

Answer 3

C.Check sheet

Question 4

Identifies many possible causes for an effect or problem and sorts ideas into useful categories.

A. Cause-and-effect diagram
B. Control chart
C.Check sheet
D. Histogram
E. Pareto chart
F. Scatter diagram
G.Stratification

Answer 4

A. Cause-and-effect diagram

Question 5

The most commonly used graph for showing frequency distributions, or how often each
different value in a set of data occurs

A. Cause-and-effect diagram
B. Control chart
C.Check sheet
D. Histogram
E. Pareto chart
F. Scatter diagram
G.Stratification

Answer 5

D. Histogram

Question 6

A bar graph that shows which factors are more significant

A. Cause-and-effect diagram
B. Control chart
C.Check sheet
D. Histogram
E. Pareto chart
F. Scatter diagram
G.Stratification

Answer 6

E. Pareto chart

Question 7

A technique that separates data gathered from a variety of sources so that patterns can be seen
(some lists replace stratification with flowchart or run chart)

A. Cause-and-effect diagram
B. Control chart
C.Check sheet
D. Histogram
E. Pareto chart
F. Scatter diagram
G.Stratification

Answer 7

G.Stratification

Question 8

Graphs pairs of numerical data, one variable on each axis, to look for a relationship

A. Cause-and-effect diagram
B. Control chart
C.Check sheet
D. Histogram
E. Pareto chart
F. Scatter diagram
G.Stratification

Answer 8

F. Scatter diagram