Quality of goods and sevices Flashcards
1
Q
What are the benefits of providing quality goods and services?
A
- Waste is reduced
. Recalls of defective product reduces
. Returns of product reduces
. reduces goods having to be sold as second - The business gains a good reputation
. satisfies customers
. they will continue buying in the future
. will recommend the business to others
. reduced risk of business developing poor
reputation
2
Q
Define ‘recalls’
A
when a product is faulty and has to be bought back to be repaired or replaced
3
Q
What are the 2 methods of ensuring quality ?
A
- quality control
- quality assurance
4
Q
What is the difference between quality control and quality assurance?
A
. Quality control consists of physical inspection
by a inspector or machine
. Quality assurance makes its workers
responsible for the quality of product
5
Q
What are the 3 advantages of quality control?
A
- producing good quality product improves
reputation - production can continue whilst inspection
takes place - stops poor quality goods and services being sold
6
Q
What are the 3 drawbacks of quality control?
A
- Inspection could be costly
- It does not prevent waste
- doesn’t encourage workers to be responsible
for quality
7
Q
What are the 3 advantages of quality assurance?
A
- reduce wastage and cost
- all workers are responsible for quality which
may motivate them to take care - improved reputation
8
Q
What is a disadvantage of quality assurance?
A
- workers may be stressed because of the
responsibility
