Consumer law

Question 1

When was the Consumer Right Act introduced?

Answer 1

2015

Question 2

What does the Consumer right act of 2015 state?

Answer 2

That goods and services must be ‘of satisfactory quality’, ‘fit for purpose’, and ‘as described’.

Question 3

Within how many days can consumers return goods?

Answer 3

30 days

Question 4

What does the business have to do to make sure that production of goods and services are of satisfactory quality and fit for purpose?

Answer 4

The business must have quality control and quality assurance processes

Question 5

What happens if the production of quality of goods and services does not meet the consumer right act ?

Answer 5

• business will have to replace/repair the
  product
• costly to repair/replace
• can gain bad reputation
• can lose sales

Question 6

What does the business have to do to make sure they meet the consumer right act when advertising ?

Answer 6

The business has to make sure they are being honest and truthful in its advertising

Question 7

What happens if the business breaks the consumer right act when advertising?

Answer 7

• It will gain a bad reputation
• lose sales
• goods may be returned = costly

Question 7

What does the business have to do for the safety of goods?

Answer 7

The business has to make sure the design of their product is good and the service is provided safely

Question 7

What happens if the business fails to maintain the safety of goods?

Answer 7

• The business will gain bad reputation
• may have to compensate for injuries
• may have to close down
• It will lose sales