Quality of goods and services Flashcards
How can business ensure it delivers good quality products or services to customers
By checking the quality of goods before sending
What are the benefits to businesses of giving good quality products to customers
It means a goo d reputation so more customers which mean more sales which mean more profit
What is a product recall
What a specific batch of a product has problems so the hole batch needs to be taken back and customers need to be aware
What is quality control
Checking quality at the end of the production process
Benefits of quality control
Inspection carried out by professional
Problem areas can be identified and action taken
Drawbacks of quality control
Waste levels can be high
What is quality assurance
Checking quality at each stage of the production process
Benefits of quality assurance
Motivates staff as everyone is given responsibility
Less waste as problem caught early on
Drawbacks of quality assurance
Relies on commitment of all staff
Training must be provided which increases cost of business
