Quality Model

Question 1

Key processes realted to the client?

Answer 1

This design can be enforce chat, via phone, email and the various channels.

Question 2

Why the QA model?

Answer 2

We seek that the quality results are oriented with the strategic aim of Atento and our clients.

Question 3

Now what are Quality Results?

Answer 3

Customer Experience, Call Settlement, Sales and Holding, Cost decrease.

Question 4

Why do we need Report generation?

Answer 4

Results reports oriented to supply actionable data and linked with the key shifts for the business.

Question 5

Why do we need FeedBack?

Answer 5

General alarms against the execution of the processes and individual reflection

Question 6

The importance of Action Plans?

Answer 6

Actions emphasized on impact issues and important situation; built with framework, analysis of causes and effective actions.

Question 7

What are our values?

Answer 7

Commitment: We are committed to the triumph of our clients.

Passion: We work with passion, enthusiasm and with the dream to be better every day.

Integrity: We act with integrity, faithful to our ethic, guardian what we believe and assuming responsibility for our actions.

Confidence: We assure trust, honesty and respect in relations