Performance Management Model Flashcards
1
Q
Work Agenda
A
Using prepared methods and time management techniques, define how the job day will be cope to cover all the important activities.
2
Q
Data Analysis
A
Daily examination and monitoring of key index for the business, general and individual analysis in search of chance for improvement
3
Q
Coaching and improvement plans
A
Based on the outcome and summary of the agents, advancement strategies are generated emphasized on agents with behavioral or skill problems.
4
Q
Teamback, rounds and boards
A
Strategies to assertively share data on the performance of group and individual index.
