Our Target Flashcards
What is Our target?
Perceive and diagnose those programs with facet to enhance, analyze the impact on the fulfillment of the customer, further more the performance of the representatives and attest the causes of the increase of reprocessing and complain; in order to take corrective actions on the processes, staff, tools or education tools.
We have Advance Monitoring
Monitoring strategy emphasized on the agent and process, in order to coordinate the main purpose for the business and the client
We following we have Advanced Control
Daily monitoring strategies, emphasized on validating the right execution of the processes, providing alerts in real time.
It will be the conventional Analysis and Information
From the monitoring of transactions dissect the results in order to comprehend how the processes are executed.
Improvement Actions
Definition of actions based on the analyzes fabricated, with the intent of minimizing the variation in the execution of the processes.
