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PMBOK 6 Terms, PMP Exam > Quality Management > Flashcards

Quality Management Flashcards

Project Quality Management Terms

1
Q

Activity Network Diagram

A

Activity Network Diagram

These diagrams, such as the project network diagram, show the flow of the project work.

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2
Q

Affinity Diagram

A

Affinity Diagram

This diagram breaks down ideas, solutions, causes, and project components and groups them together with other similar ideas and components.

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3
Q

Benchmarking

A

Benchmarking

Comparing any two similar entities to measure their performance.

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4
Q

Cause& Effect Diagrams

A

Cause& Effect Diagrams

Diagrams that show the relationship between variables within a process and how those relationships may contribute to inadequate quality. The diagrams can help organize both the process and team opinions, as well as generate discussion on finding a solution to ensure quality.

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5
Q

Checklist

A

Checklist

A simple approach to ensure that work is completed according to the quality policy.

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6
Q

Control Chart

A

Control Chart

A quality control chart that maps the performance of project work over time.

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7
Q

Quality Control Chart

A

Quality Control Chart

A quality control chart that maps the performance of project work over time.

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8
Q

Cost of conformance

A

This is the cost associated with the monies spent to attain the expected level of quality. It is also known as the cost of quality.

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9
Q

Cost of Non-Conformance to Quality / Cost of poor quality

A
  1. The cost associated with not satisfying quality expectations. This is also known as the cost of poor quality.
  2. PMI, also known as the cost of Non-Conformance to quality, is the cost of not achieving quality: rework, loss of life or limb, loss of sales.
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10
Q

Cost-benefit analysis

A

A process to study the trade-offs between costs and the benefits realized from those costs.

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11
Q

Design of experiments

A

An approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome.

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12
Q

External QA

A

External QA

Assurance provided to the external customers of the project.

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13
Q

Flowchart

A

Flowchart

A diagram illustrating how components within a system are related.

Flowcharts show the relation between components, as well as help the project team determine where quality issues may be present and, once done, plan accordingly.

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14
Q

Internal QA

A

Internal QA

Assurance provided to management and the project team.

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15
Q

ISO

A

ISO

The abbreviation for the International Organization for Standardization.

ISO is Greek for “equal,” while “International Organization for Standardization” in a different language would be abbreviated differently.

The organization elected to use “ISO” for all languages.

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16
Q

Matrix diagram

A

Matrix diagram

A data analysis table that shows the strength between variables and relationships in the matrix.

17
Q

Pareto diagram

A

Pareto diagram

A histogram that illustrates and ranks categories of failure within a project.

18
Q

Quality

A

Quality

  1. According to PMI, a conformance to requirements and a fitness for use. It is fulfilling the project scope.
  2. According to ASQ, the degree to which a set of inherent characteristics fulfills requirements.
19
Q

Quality Assurance

A

Quality Assurance

  1. According to PMI, is a prevention driven process to to the work right the first time.
  2. A management process that defines the quality system or quality policy that a project must adhere to. QA aims to plan quality into the project rather than to inspect quality into a deliverable.
20
Q

Quality management plan

A

This plan defines how the project team will implement and fulfill the quality policy of the performing organization.

21
Q

Quality metrics

A

The operational definitions that specify the measurements within a project and the expected targets for quality and performance.

22
Q

Quality planning

A

The process of first determining which quality standards are relevant to your project and then finding out the best methods of adhering to those quality standards.

23
Q

Rule of Seven

A

A component of a control chart that illustrates the results of seven measurements on one side of the mean, which is considered “out of control” in the project.

24
Q

Run chart

A

A quality control tool that shows the results of inspection in the order in which they’ve occurred. The goal of a run chart is first to demonstrate the results of a process over time and then to use trend analysis to predict when certain trends may reemerge.

25
Q

Scatter diagram

A

A quality control tool that tracks the relationship between two variables over time. The two variables are considered related the closer they track against a diagonal line.

26
Q

Seven basic quality tools

A

These seven tools are used in quality planning and in quality control: cause-and-effect diagrams, flowcharts, check sheets, Pareto diagrams, histograms, control charts, and scatter diagrams.

27
Q

Statistical sampling

A

A process of choosing a percentage of results at random. For example, a project creating a medical device may have 20 percent of all units randomly selected to check for quality.

28
Q

System or process flowcharts

A

Flowcharts that illustrate the flow of a process through a system, such as a project change request through the change control system, or work authorization through a quality control process.

29
Q

Tree diagram

A

Tree diagrams show the hierarchies and decomposition of a solution, an organization, or a project team. The WBS and an org chart are examples of tree diagrams.

30
Q

Trend analysis

A

The science of using past results to predict future performance.

31
Q

Work performance information

A

The results of the project work as needed. This includes technical performance measures, project status, information on what the project has created to date, corrective actions, and performance reports.

32
Q

Grade

A

Grade

Grade is a category or rank given to entities having the same functional use but different technical characteristics.

33
Q

Quality Control

A

Quality Control

Is an inspection-driven process to keep mistakes from entering the customers’ hands.

34
Q

Prevention aims to…

A

Prevention aims to keep errors out of the process.

35
Q

Inspection aims to…

A

Inspection aims to keep errors away from customers.

PMBOK 6 Terms, PMP Exam (14 decks)

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