Quality Management Flashcards
What is quality control
Refers to a traditional method of checking that products are good enough standard
Products are checked once they have been made
Workers produce as many units as possible and control check output meets optimum level
What is quality assurance
Takes into account customer needs and employees look at every aspect of the business to improve quality of product
Everyone strives to improve quality at every stage of production
What are quality circles
Small group of employees that meet regularly to look at how quality can be improved
They bring together employees and management
Staff feel involved and empowered
What is TQM
Total quality management - all employees involved in quality control and take responsibility for quality of their work
Reduced a wastage
Employees can become more motivated through involvement responsibility and empowerment
What is kaizen
Continuous improvement
Moe effective and sustainable
Improving everything in every area
How does quality management give a competitive advantage
Reduce waste and costs Less time spent replacing faulty goods Creates customer loyalty Enhance reputation and brand image Business can reduce price Better quality
