Quality Management

Question 1

How is quality best defined?

A The process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards.

B The fitness for purpose or the degree of conformance of the outputs of a process or the process itself to requirements.

C A discipline for ensuring the outputs, benefits and the processes by which they are delivered meet stakeholder requirements and are fit for purpose

D The satisfaction of stakeholder needs measured by the success criteria as identified and agreed at the start of the project.

Answer 1

B The fitness for purpose or the degree of conformance of the outputs of a process or the process itself to requirements.

Question 2

While carrying out quality management for the project, you have been assigned the task of determining the quality standards that are applicable and how they should apply. Which part of the quality management would best describe this activity?

A Quality planning

B Quality assurance

C Total quality

D Quality control

Answer 2

A Quality planning

Question 3

To be considered effective, how should quality management be used in the project?

A To ensure compliance.

B To ensure quality standards are met.

C To ensue the required process needs of stakeholders are met.

D To ensure both the project outputs and the processes meet the required needs of stakeholder.

Answer 3

D To ensure both the project outputs and the processes meet the required needs of stakeholder.

Question 4

During project deployment, which process will provide confidence that the project will satisfy the relevant quality standards?

A Quality assurance for the project

B Strategic Business Planning for Quality (SBPQ)

C Total quality planning

D Total Quality Management (TQM)

Answer 4

A Quality assurance for the project

Question 5

What is the most likely result of providing effective quality management in the project?

A The project outputs will have been delivered.

B Conformance of the outputs and processes to requirements will result in a product that is fit for purpose.

C The project management plan will have been followed.

D Customer expectations will have been exceeded with both outputs and processes.

Answer 5

B Conformance of the outputs and processes to requirements will result in a product that is fit for purpose.

Question 6

You have been asked to review the project’s quality management plan and in particular the elements of the plan most relevant to quality control. Which one of the following will be your primary focus for consideration?

A The development of a strategy for the management of quality in the project.

B Supplying the client with evidence of control to ISO 9000:2000.

C A review of whether underlying processes and a way of working are leading towards product deliverables of the right quality.

D The agreed methods of inspection, measurement and testing to verify that the project outputs meet acceptance criteria defined during quality planning.

Answer 6

D The agreed methods of inspection, measurement and testing to verify that the project outputs meet acceptance criteria defined during quality planning.

Question 7

What would be the most direct symptom of poor quality in the project?

A The project not using compliant management processes.

B The customer refusing to take delivery of the finished product.

C The failure of a quality assurance audit.

D The project finishing over budget.

Answer 7

B The customer refusing to take delivery of the finished product.

Question 8

The characteristics of a product that determine whether it meets certain requirement is known as the:

A product criteria.

B acceptance criteria.

C quality criteria.

D success criteria.

Answer 8

B acceptance criteria.

Question 9

The question: ‘Is the project actually following the processes and procedures as set out in the quality plan?’ would be answered by?

A Quality alignment

B Quality control

C Quality assurance

D Quality improvement

Answer 9

C Quality assurance

Question 10

Which of the following provides the project manager with a formal overview of project quality?

A Design reviews

B Project definition reports

C Quality audits

D Historical experience

Answer 10

C Quality audits

Question 11

When should test plans for quality control be agreed?

A During quality planning.

B When the live product is available for test.

C At the end of the project.

D Prior to handover of the output.

Answer 11

A During quality planning.

Question 12

Inspection, measurement and testing to verify that the project outputs meet acceptance criteria, is an example of quality:

A reporting.

B control.

C assurance.

D planning.

Answer 12

B control.

Question 13

A review most closely linked to the phases of the project life cycle could be described as:

A gate review.

B learning review.

C handover review.

D audit review.

Answer 13

A gate review.

Question 14

One benefit of a gate review process is:

A it allows learning from one phase of the project to be passed on to the next phase.

B it stops projects that no longer meet the organisation’s needs.

C it allows procurement to be planned into the project life cycle.

D it allows the project team to plan delivery of the next phase.

Answer 14

B it stops projects that no longer meet the organisation’s needs.

Question 15

Which one of the following would best describe a post project review?

A It is a personal appraisal for each team member on completion of the project.

B It appraises the products of the project.

C It considers all aspects of the management of the project.

D It involves only the project implementation team.

Answer 15

C It considers all aspects of the management of the project.

Question 16

The post project review report should be:

A included in the project plan for the next similar project.

B restricted in circulation in case it contains critical information.

C archived for use in a future audit of project management processes.

D available to all project managers within the organisation.

Answer 16

D available to all project managers within the organisation.

Question 17

Which of the following would be considered as a valid objective for the post project review?

A Plan the next project for the project team.

B Make proposals for the operation of the project deliverables.

C Improve future estimating accuracy.

D Plan how to complete the objectives of the project.

Answer 17

C Improve future estimating accuracy.

Question 18

Which of the following would not be considered as part of the post project review?

A Evaluation of the benefits of the project.

B Identification of the problems that arose and their likely causes.

C Review of the project’s performance against the success criteria.

D Review of how the team worked together to solve problems and issues.

Answer 18

A Evaluation of the benefits of the project.

Question 19

What is the main objective of an audit?

A Provide assurance to the project sponsor that the project is going to finish on time and within budget.

B Provide feedback to the project manager with regard to their performance in managing the project.

C Provide assurance to the sponsor that the project is being managed using the agreed governance and process.

D Provide a report of the current status of the project regarding cost and schedule performance.

Answer 19

C Provide assurance to the sponsor that the project is being managed using the agreed governance and process.

Question 20

When is it best to carry out a benefit review?

A At 6-12 months after handover.

B At various stages prior to handover.

C At the concept phase when developing the business case.

D At various stages through deployment.

Answer 20

A At 6-12 months after handover.